Dear Hertsmere Borough Council,
Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.
It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.
Is there a timeframe in which the claim must be made after the incident and repairs are completed?
Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?
Dear Martin Cutler
Thank you for your query.
Hertfordshire is a two tier area and this service is not provided at a district level but by the County Council.
Therefore, please refer your FOI request to Highways, Hertfordshire County Council who will be able to help you.
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