Dear Mr Cutler

Thank you for your request for information about pothole damage claims,
which we received on 23rd February 2018. Your request is being dealt with
under the terms of the Freedom of Information Act 2000 and/or the
Environmental Information Regulations 2004.

As required by the legislation, we aim to answer your request within 20
working days from the date we received it. If for any reason we are unable
to meet this deadline we will keep you fully informed of the reasons for
this.

If you have any queries about this letter please do not hesitate to
contact Customer Services on 023 9244 6019.

Yours sincerely

Stella Hopkins

Customer Services Officer
Havant Borough Council
Public Service Plaza
Civic Centre Road
Havant
Hampshire
PO9 2AX
 
Telephone: 023 92 446 019
Email: [1][Havant Borough Council request email]
Web: [2]www.havant.gov.uk
Facebook: [3]www.facebook.com/havantboroughcouncil
Twitter: [4]www.twitter.com/havantborough
If you are requesting information under the Freedom of Information Act,
Environmental Information Regulations or Data Protection Act then please
re-direct your email to [5][Havant Borough Council request email].  Any statutory
timeframe for a response for requests will not commence until the request
is received by the Customer Services Team.
Information in this message is confidential and may be privileged. It is
intended solely for the person to whom it is addressed. If you are not the
intended recipient, please notify the sender and delete the message from
your system immediately.

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From: Martin Cutler <[FOI #466894 email]>
Sent: 23 February 2018 14:06
To: Customer Service Centre
Subject: Freedom of Information request - Pothole Damage Claims
 
Dear Havant Borough Council,

Please could you provide the process in which motorists should use to make
a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department
responsible for handling claims, telephone number, email address and
postal address.

Is there a timeframe in which the claim must be made after the incident
and repairs are completed?

Also is there any other information required apart from date/time
location, photos of locus, vehicle damage and repairs invoice in order to
make claim?

Yours faithfully,

Martin Cutler

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Dear Mr Cutler,

Further to your Freedom of Information request below received into offices
this afternoon regarding pothole damage claims, please be advised that
Hampshire County Council are the Highway Authority responsible for the
Havant Borough and you can make a FOI request to them at:
[1]http://www3.hants.gov.uk/service722

Please contact me again if you require any further assistance on this
matter and I will do my best to provide relevant help and advice.

If you have any complaints in respect of your information request, please
write to the Complaints Monitoring Officer at the address below or
complete the on-line form that can be found at
[2]http://www.havant.gov.uk/contact-us. If your complaint is not resolved
to your complete satisfaction, you have the right to apply to the
Information Commissioner for a decision.

Yours sincerely

Lisa

Lisa Hawley

Support Officer

Havant Borough Council, Public Service Plaza, Civic Centre Road, Havant,
PO9 2AX

Email: [3][email address]

[4]www.havant.gov.uk

[5]www.facebook.com/havantboroughcouncil

[6]www.twitter.com/havantborough

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