Pothole Damage Claims

Martin Cutler made this Freedom of Information request to City of York Council as part of a batch sent to 26 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear City of York Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

foi@york.gov.uk, City of York Council

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Regards
Customer Feedback Team

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Nyhan, Lisa, City of York Council

1 Attachment

Dear Mr Cutler
 
I write with reference to you Freedom of Information request which was
received by us on the 25^th February.
 
Please could you provide the process in which motorists should use to make
a claim against the council for pothole damage to vehicles.
 
This is a straightforward process which requires completion of a standard
claim form which I have attached here for ease of reference.
 
 
It would be appreciated if you could include the name of the department
responsible for handling claims, telephone number, email address and
postal address.
 
The department responsible for dealing with all claims is the insurance
department and the contact details are as follows:
 
Insurance Department
City of York Council
West Offices
Station Rise
York
YO1 6GA
 
Email: [1][email address]
Telephone 01904 552210 or 01904 552953
 
Is there a timeframe in which the claim must be made after the incident
and repairs are completed?
 
A claim must be made within three years of the incident giving rise to the
loss
 
Also is there any other information required apart from date/time
location, photos of locus, vehicle damage and repairs invoice in order to
make claim?
 
There is further information requested in the claim form which is
relevant.  The provision of additional information such as the photos of
locus, vehicle damage and a copy of repairs invoice all assists in
ensuring the claim can be dealt with expediently
 
 
 
If you are dissatisfied with our response you have the right to ask for a
review of how your enquiry was handled and responded to.   This can be
done by contacting us through [2][City of York Council request email] stating your reason(s)
why you are dissatisfied, and we will pass this to the information
governance team who deal with all reviews of how we have dealt with FOI
enquiries.  If after they complete their investigation and reply to you
with their findings, you still remain dissatisfied you can contact the
Information Commissioner, contact details below:
Information Commissioner's Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number
Fax: 01625 524 510
Or email: [3][email address] (please include your telephone number)
 
Lisa Nyhan | Corporate Risk and Insurance Manager  
t: 01904 552953 | e: [4][email address]
 
City of York Council | Corporate Finance
West Offices | Station Rise | York | YO1 6GA
[5]www.york.gov.uk | [6]facebook.com/cityofyork |[7]@CityofYork
 
 
 
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