Pothole Damage Claims

Martin Cutler made this Freedom of Information request to North Somerset Council as part of a batch sent to 30 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear North Somerset Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

North Somerset Council

Information request
Our reference: 1761596

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NOTE: Please do not edit the subject line when replying to this email.
Dear Mr Cutler
 
Freedom of Information Act 2000
 
Thank you for your request regarding 'Pothole claim process', made under
the Freedom of Information Act 2000.
 
Your request has been allocated reference 1761596 and we will respond by
the 20th working day, which is on 27 March 2018.  Please quote this
reference in any correspondence with us relating to this matter.
 
Yours sincerely
  
Lynsey Wilson
Information Governance Officer
North Somerset Council
Tel: 01275 885117
Email: [email address]
Web: [1]www.n-somerset.gov.uk

References

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North Somerset Council

2 Attachments

Information request
Our reference: 1761596

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Dear Mr Cutler
 
Thank you for your request for information received on 26 February 2018.
 
Please find attached our response to your request.
 
Yours sincerely
  
Lynsey Wilson
Information Governance Officer
North Somerset Council
Tel: 01275 885117
Email: [email address]
Web: [1]www.n-somerset.gov.uk
 

In line with the Freedom of Information Act (2000) and the Freedom of
Information and Data Protection (Appropriate Limit and Fees) Regulations
2004, the Council reserves the right to charge for disbursements, such as
photocopying and postage. However, on this occasion no fee will be
charged.

Please note that the Freedom of Information Act only provides you with a
right of access to recorded information. Any information subject to
copyright will continue to be protected by the Copyright Designs and
Patents Act (1998). This includes information which is copyright of the
council. Disclosure of any information by the council to you does not
provide you with any rights to use or distribute the information in breach
of any copyright.

North Somerset Council now considers that it has complied with your
request. However, you have a right to appeal if you are dissatisfied with
our response. Requests for an internal review must be made in writing
within 40 calendar days of the response being issued to the requester.
When requesting an internal review, please include your reference number,
the date of your original request and your contact details. Please also
include an explanation of why you are dissatisfied with our response.
Requests for an internal review should be sent to:

Information Governance Team
North Somerset Council
Town Hall
Walliscote Grove Road
Weston-super-Mare
BS23 1UJ

or emailed to [2][North Somerset Council request email]

If you are not satisfied with the outcome of our internal review you can
then contact the information commissioner's office:

telephone: 0303 123 1113
email: [3][email address]
address: Information Commissioner's Office
 Wycliffe House
 Water Lane
 Wilmslow
 Cheshire
 SK9 5AF
NOTE: Please do not edit the subject line when replying to this email.

References

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2. mailto:[North Somerset Council request email]
3. mailto:[email address]