Pothole Damage Claims

Martin Cutler made this Freedom of Information request to Milton Keynes Council as part of a batch sent to 30 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Milton Keynes Council should have responded by now (details). You can complain by requesting an internal review.

Dear Milton Keynes Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

Milton Keynes Council

Dear Sir/Madam

This is an automated email.

Re: [EXT] Freedom of Information request - Pothole Damage Claims

Thank you for contacting Milton Keynes Council at the following email address:

[Milton Keynes Council request email]

We try to reply to all email quickly and effectively and to help us to do this we have set up a reply system which automatically sends email to the service area directly. Consequently, you need take no further action. Our system has logged your email enquiry and you will receive a reply shortly. Please direct any further queries on this matter to [Milton Keynes Council request email].

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Dear Milton Keynes Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Milton Keynes Council's handling of my FOI request 'Pothole Damage Claims'.

I am still waiting for a response to my FOI request.

Yours faithfully,

Martin Cutler

Milton Keynes Council

Dear Sir/Madam

This is an automated email.

Re: [EXT] Internal review of Freedom of Information request - Pothole Damage Claims

Thank you for contacting Milton Keynes Council at the following email address:

[Milton Keynes Council request email]

We try to reply to all email quickly and effectively and to help us to do this we have set up a reply system which automatically sends email to the service area directly. Consequently, you need take no further action. Our system has logged your email enquiry and you will receive a reply shortly. Please direct any further queries on this matter to [Milton Keynes Council request email].

Please do not reply to this email.

Thank you for contacting Milton Keynes Council.

Visit the official Milton Keynes web site at www.milton-keynes.gov.uk.

**** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****

Freedom of Information Act, Milton Keynes Council

Dear Mr Cutler,

Unfortunately I am unable to locate your original FOI request. Please can you resend the original request with the date you sent it previously.

So that I can check if it has been received and passed to the relevant department for a response.

Kind Regards

Hetna Nayee
Corporate Information Officer
T: 01908 254767
E: [email address]

Milton Keynes Council l Customer Service l Saxon Court l 502 Avebury Boulevard l Milton Keynes l MK9 3HS

show quoted sections

Dear Milton Keynes Council,

As requested here is a copy of the request originally sent on 25/02/2018.

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

Milton Keynes Council

Dear Sir/Madam

This is an automated email.

Re: [EXT] Internal review of Freedom of Information request - Pothole Damage Claims

Thank you for contacting Milton Keynes Council at the following email address:

[Milton Keynes Council request email]

We try to reply to all email quickly and effectively and to help us to do this we have set up a reply system which automatically sends email to the service area directly. Consequently, you need take no further action. Our system has logged your email enquiry and you will receive a reply shortly. Please direct any further queries on this matter to [Milton Keynes Council request email].

Please do not reply to this email.

Thank you for contacting Milton Keynes Council.

Visit the official Milton Keynes web site at www.milton-keynes.gov.uk.

**** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****

Dear Milton Keynes Council,

I am still waiting on a response, could you indicate when this will be received please.

Yours faithfully,

Martin Cutler

Milton Keynes Council

Dear Sir/Madam

This is an automated email.

Re: Re: AutoNotify: [EXT] Internal review of Freedom of Information request - Pothole Damage Claims

Thank you for contacting Milton Keynes Council at the following email address:

[Milton Keynes Council request email]

We try to reply to all email quickly and effectively and to help us to do this we have set up a reply system which automatically sends email to the service area directly. Consequently, you need take no further action. Our system has logged your email enquiry and you will receive a reply shortly. Please direct any further queries on this matter to [Milton Keynes Council request email].

Please do not reply to this email.

Thank you for contacting Milton Keynes Council.

Visit the official Milton Keynes web site at www.milton-keynes.gov.uk.

**** This email and any attachments hereto are strictly confidential and intended solely for the addressee. It may contain information which is privileged. If you are not the intended addressee, you must not disclose, forward, copy or take any action in reliance of this email or attachments. If you have received this email in error, please delete it and notify us as soon as possible.

The anti-virus software used by Milton Keynes Council is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to this email are virus free.****