Pothole Damage Claims

The request was partially successful.

Dear Darlington Borough Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

Complaints, Darlington Borough Council

This email was classified as : OFFICIAL

Dear Mr Cutler

Request reference number: DBC-2878-17

Thank you for your request for information, received on the 25th February 2018 . 

We are processing your request in accordance with our Freedom of Information and Environmental Information Request Procedure, which you can find on our website at:

http://www.darlington.gov.uk/media/10561...

If we need more information in order to process your request, we will contact you in due course.

You can expect a full response to your request within 20 working days.

Kind regards,

Diana Willsher
Complaints and Information Governance Assistant Complaints and Information Governance Team Neighbourhood Services and Resources Group Darlington Borough Council Town Hall, Darlington, DL1 5QT
Tel: 01325 406777
www.darlington.gov.uk

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Dear Darlington Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Darlington Borough Council's handling of my FOI request 'Pothole Damage Claims'.

I am still waiting for a response to my FOI request.

Yours faithfully,

Martin Cutler

Freedom of Information, Darlington Borough Council

This email was classified as : OFFICIAL

Dear Mr Cutler

Thank you for your email. I have logged your request for an internal review. You will receive a response to the internal review within 20 working days.

Regards

Sue Reynolds
Information Governance Officer
Neighbourhood Services and Resources Group
Darlington Borough Council, Town Hall
Darlington, DL1 5QT (room 303)
Tel: (01325) 406777
www.darlington.gov.uk

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Freedom of Information, Darlington Borough Council

1 Attachment

This email was classified as : OFFICIAL

Dear Mr Cutler

 

Request reference – DBC-2878-17

 

Please find attached the Council’s response to your recent request for
information.

 

Please accept my apologies for the delay in responding to your request. 
You will receive a response to your internal review seperately.

 

Regards

 

 

Sue Reynolds

Information Governance Officer
Neighbourhood Services and Resources Group
Darlington Borough Council, Town Hall
Darlington, DL1 5QT
Tel: (01325) 406777
[1]www.darlington.gov.uk

 

 

 

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Freedom of Information, Darlington Borough Council

1 Attachment

This email was classified as : OFFICIAL

Dear Mr Cutler

Please find attached my response to your internal review.

Regards

Sue Reynolds
Information Governance Officer
Neighbourhood Services and Resources Group
Darlington Borough Council, Town Hall
Darlington, DL1 5QT (room 303)
Tel: (01325) 406777
www.darlington.gov.uk

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