Pothole Damage

The request was successful.

Dear Inverclyde Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

foi, Inverclyde Council

Good Afternoon

I acknowledge receipt of your e-mail dated 22 February 2018 requesting information under the Freedom of Information (Scotland) Act 2002 and I confirm that this matter is being dealt with.

In terms of the Act, a response will be issued to you within 20 working days of the date of receipt of your request being 22 March.

Regards,
Diane

show quoted sections

Laura Aitchison, Inverclyde Council

2 Attachments

Classification: Official

 

Dear Martin,

 

Please see below our response to your FOI request dated 22^nd February
2018.

 

I have attached a copy of our review procedure.

 

Please could you provide the process in which motorists should use to make
a claim against the council for pothole damage to vehicles.  The motorist
should contact Inverclyde Council Customer Service Centre and provide a
full description of the incident and where the defect was situated. The
CSC will obtain the motorist’s contact details and will send a request to
the insurance section for a claim form to be sent to them.

 

It would be appreciated if you could include the name of the department
responsible for handling claims, telephone number, email address and
postal address. Claims are handled by the Insurance Section.  Tel: 01475
717171. Email [1][email address]. Address Inverclyde Council,
Environmental, Regeneration & Resources, Finance Services, Insurance
Section, Municipal Buildings, Greenock, PA15 1LY.

 

Is there a timeframe in which the claim must be made after the incident
and repairs are completed? Timeframes are as set under Scottish Law. 
Repairs are carried out in line with the Guidance Document for Road Safety
Inspections and Defect Categorisation.

 

Also is there any other information required apart from date/time
location, photos of locus, vehicle damage and repairs invoice in order to
make claim? A sketch of the locus detailing the exact location of the
defect in relation to the surrounding area.

 

Yours sincerely

 

Laura Aitchison

Admin Support Officer

Finance Services
Inverclyde Council
Municipal Buildings
Clyde Square
Greenock
Inverclyde
PA15 1LX

 

[2]Inverclyde logo small

 

Phone (office) – 01475 712090
e-mail – [3][email address]

 

Inverclyde Council website – [4]www.inverclyde.gov.uk
Inverclyde on Twitter – [5]twitter.com/inverclyde

 

Inverclyde Council is an accredited Living Wage employer.

 

Inverclyde Council - Best Government Services Employer in the UK 2016 –
Bloomberg Business Best Employer Awards 2016

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Please note that the information provided in response to your request is,
unless otherwise indicated, copyright © Inverclyde Council 2018. It is
supplied to you in terms of the Freedom of Information (Scotland) Act
2002. Any further use by you of this information must comply with the
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