Pothole Busting Team
Ben Whitehouse made this Freedom of Information request to Telford and Wrekin Council
This request has been closed to new correspondence. Contact us if you think it should be reopened.
Dear Telford & Wrekin Council,
1) How many potholes have been reported to the pothole busting team in 2008, 2009 & 2010?
2) How many potholes have been fixed by the pothole busting team in 2008, 2009, 2010?
3) How much did the pothole busting team cost to run in 2008, 2009 and 2010?
4) Could you also include any internal reports, policy documents and memos relating to the pot hole busting team?
Yours faithfully,
Ben Whitehouse.
Dear Mr Whitehouse
Feedback Ref: TWC-07813
Please find attached an acknowledgement to your recent Freedom of Information enquiry.
Many thanks,
Customer Quality Team
Telford & Wrekin Council
01952 382006
[email address]
Thank you for your Highways Enquiry. The details you provided us have now been entered onto our enquiry system as shown below.
Enquiry street : WHOLE DISTRICT STREET
Enquiry location : SEE DESCRIPTION
___________________________________
Enquiry description : FOI 07813 Dear Telford & Wrekin Council,
1) How many potholes have been reported to the pothole busting team
in 2008, 2009 & 2010?
2) How many potholes have been fixed by the pothole busting team in
2008, 2009, 2010?
3) How much did the pothole busting team cost to run in 2008, 2009
and 2010?
4) Could you also include any internal reports, policy documents
and memos relating to the pot hole busting team?
Yours faithfully,
___________________________________
Your unique enquiry number is 89053
If we require an inspector to visit the enquiry site and assess the problem this will normally take between 1 and 5 working days. This time varies depending upon the nature and seriousness of the potential problem. More information is available at:
http://www.telford.gov.uk Use SEARCH for Highway Maintenance
Following the inspection we will arrange for any necessary works to be carried out.
You will receive further automated feedback as your enquiry is progressed. Should you wish to contact us again in the meantime, please:
email : [email address]
tel : 01952 384000
and quote your enquiry number. Thank you.
Highways Customer Services
Telford & Wrekin Council
Stage 2 Highways Enquiry : 88877
Street : HIATT AVENUE
Location: nr 14
Our inspector has now assessed the problem identified by your enquiry. An order has been issued to our contractor to carry out appropriate repair works.
Repair works to make safe dangerous problems are normally carried out within 24 hours. Repair works to resolve other problems are normally carried out within 5-20 days but may take longer in some cases.
What happens next?
Stage 3
We will email you once the work has been completed
More information is available at:
http://www.telford.gov.uk Use SEARCH for Highway Maintenance
Specific information on potholes can be found at: http://www.telford.gov.uk/potholebusters
You can if you wish contact us again in the meantime at:
email : [email address]
tel : 01952 384000
and quote your enquiry number.
Highways Customer Services
Telford & Wrekin Council
Dear Mr Whithouse
Many thanks for your request. The Responding officer has asked me to seek clarification on your request.
Your request refers to the pot hole busting team and not just numbers of potholes reported and repaired, we need to know if you are referring to the Councils pot hole busting campaign or all reported pot holes?
We will now place your request on hold for 90 days. Please feel free to contact the Customer Quality Team if we can be of further assistance on (01952) 382006).
Dawn Ward
Telford & Wrekin Council
Customer Quality Team
Civic Offices
Coach Central
Telford
TF3 4HD
(01952) 382006
[email address]
Dear Customer Quality,
Both pieces of information would be useful
1) the Councils pot hole busting campaign and
2) all reported pot holes?
Yours sincerely,
Ben Whitehouse
Dear Mr Whitehouse
Feedback Ref: TWC-07813
Please accept our apologies for the delay in responding to the attached
Freedom of Information request.
We will respond shortly.
Kind regards.
Many thanks,
Val Preston
Customer Quality Team
Telford & Wrekin Council
01952 382006
Dear Mr Whitehouse
Further to your recent Freedom of Information request, reference
TWC-07813, please find attached response and information in relation to
this.
Many Thanks
Gemma Barnard
Customer Service Advisor
Customer Quality Team
Customer Services, Leisure & Libraries
Telford & Wrekin Council
Civic Offices
Coach Central
Telford
TF3 4HD
Tel: 01952 381102
Fax: 01952 383991
Email: [1][email address]
Website: [2]www.telford.gov.uk
Customer Quality would like to recall the message, "Feedback Reference TWC-07813".
Dear Mr Whitehouse
Further to your recent Freedom of Information request, reference
TWC-07813, please find attached response and information in relation to
this.
Many Thanks
Gemma Barnard
Customer Service Advisor
Customer Quality Team
Customer Services, Leisure & Libraries
Telford & Wrekin Council
Civic Offices
Coach Central
Telford
TF3 4HD
Tel: 01952 381102
Fax: 01952 383991
Email: [1][email address]
Website: [2]www.telford.gov.uk
Dear Telford & Wrekin Council,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Telford & Wrekin Council's handling of my FOI request 'Pothole Busting Team'.
The article in the Shropshire Star outlines the number of potholes fixed during the time frames I requested. The FOI response said "We don't normally keep records of the number of potholes repaired".
http://www.shropshirestar.com/news/2011/...
I'm dissatisfied because it seems that the response to my FOI request was disingenuous. Will the council be keeping full records of all potholes repaired in the future not just those fixed by the pothole busting team?
A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/po...
Yours faithfully,
Ben Whitehouse
Dear Mr Whitehouse
Feedback Ref: TWC-07813
Please find attached an acknowledgement to your recent Freedom of Information enquiry.
Many thanks,
Customer Quality Team
Telford & Wrekin Council
01952 382006
[email address]
Dear Mr Whitehouse
Further to your recent appeal against Freedom of Information request,
reference TWC-07813, please find attached correspondence in relation to
this.
Many Thanks
Gemma Williams
Customer Service Advisor
Customer Quality Team
Customer Services, Leisure & Libraries
Telford & Wrekin Council
Civic Offices
Coach Central
Telford
TF3 4HD
Tel: 01952 382006
Fax: 01952 383991
Email: [1][email address]
Website: [2]www.telford.gov.uk
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