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Pot holes Poole park

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Dear Bournemouth, Christchurch and Poole Council,

How many potholes were reported in Poole park for the year 2019?

How many of these were reported by your own staff? (Including contractors)

How many potholes were repaired in Poole park 2019?

What was the average time for a pothole to be reported and fixed for Poole Park in 2019?

Yours faithfully,

Karl Carpenter

BCP Council Enquiries, Bournemouth, Christchurch and Poole Council

1 Attachment

Thank you for your email to BCP Council - Bournemouth Office. Your enquiry
has been received and we will respond as soon as possible.

 

If you are submitting a request for information under the Freedom of
Information/Environmental Information Regulations act this automated
response is a formal acknowledgement that your request has been received
by the Council. In most cases you will receive a response within 20
working days. If for any reason this is not possible you will be contacted
and advised accordingly.

 

You may also find the information you require on our website:
[1]https://www.bcpcouncil.gov.uk

 

Reduce your fuel bills

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eligible residents in all BH postcodes to help save energy, money and
carbon. You can get advice, energy saving devices, plus a fast-track to
grants for heating and insulation. Do yourself and the planet a favour –
[2]see if you qualify (many people will for health or income reasons) and
[3]apply now!

 

 

 

 

BCP Council

Customer Services

T. 01202 451451

[4][BCP Council request email]

[5]bcpcouncil.gov.uk
 

[6]Sign up to BCP Council’s email news service

 

DISCLAIMER: This email and any files transmitted with it may be
confidential, legally privileged and protected in law and are intended
solely for the use of the individual to whom it is addressed. The
copyright in all documentation is the property of BCP Council
(Bournemouth. Christchurch and Poole Council) and this email and any
documentation must not be copied or used other than as strictly necessary
for the purpose of this email, without prior written consent which may be
subject to conditions. Any view or opinions presented are solely those of
the author and do not necessarily represent those of BCP Council. BCP
Council reserves the right to inspect incoming and outgoing emails. If you
have received this email in error please contact the sender by return and
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Environmental Services, Bournemouth, Christchurch and Poole Council

Dear Mr Carpenter,
 
Freedom of Information Request 
I am writing to acknowledge your request for information received by BCP
Council on 05/04/2021.
 
We are dealing with your request and will be in contact with you again.
 
A response will be made within 20 working days, either supplying you with
the information which you have asked for, or explaining why we cannot
supply it. If we need any further clarification we will contact you.
 
Yours sincerely
 
 
Environment
T: 01202 123123
[1][email address]
[2]bcpcouncil.gov.uk
 
 
 
 

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Environmental Services, Bournemouth, Christchurch and Poole Council

Dear Mr Carpenter,
 
Information Request – Freedom of Information Act
 
Further to your request for information received on 05/04/2021 please find
enclosed the material that you asked for.
 
How many potholes were reported in Poole park for the year 2019?
0
 
How many of these were reported by your own staff? (Including contractors)
N/A
 
How many potholes were repaired in Poole park 2019?
0
 
What was the average time for a pothole to be reported and fixed for Poole
Park in 2019?
N/A
 
I hope that this deals with your request satisfactorily.
 
The information supplied to you is subject to copyright protection under
the Copyright, Designs and Patents Act 1988. You are free to use it (not
including logos) for non-commercial purposes. You must re-use it
accurately and not in a misleading context, and acknowledge us as your
source. Re-use for commercial purposes may require a licence. Initial
enquiries about re-using all or part of this information for commercial
purposes should be directed to the Council’s Information Governance Team
who can be contacted by email at
[1][email address], or in writing to:
 
BCP Council
Legal and Democratic
Bourne Avenue
Bournemouth
BH2 6DY
 
Where third party copyright material has been provided, you must ensure
you have gained the permission of the third party before reproducing the
information.  If you are unsure as to whether copyright applies, please
contact the third party for clarification.
 
Following a reorganisation of local government in Dorset, this response is
from Bournemouth, Christchurch and Poole Council. Information provided
will cover these 3 areas.
 
If you are dissatisfied with this response you can ask for an internal
review. The purpose of an internal review is to assess how your Freedom of
Information request was handled in the first instance and to determine
whether the original response provided met with the requirements of the
legislation. You can request an internal review by email to BCP Council
Enquiries [2][email address]. You should make a
review request within 40 working days of this response.
 
If you are dissatisfied with the outcome of the Council’s review you have
the right to refer the matter to the Information Commissioner’s Office.
Contact details for the Information Commissioner can be found at:
[3]https://ico.org.uk/
 
Yours sincerely
 
 
Environment
T: 01202 123123
[4][email address]
[5]bcpcouncil.gov.uk
 
 
 
 

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Karl Carpenter

Dear Bournemouth, Christchurch and Poole Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bournemouth, Christchurch and Poole Council's handling of my FOI request 'Pot holes Poole park'.

Having since spoken to yourselves on the phone, I know this to be incorrect, and have evidence too that contradicts what you have put in the response on this FOI. Please supply the correct information.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

Karl Carpenter

BCP Council Enquiries, Bournemouth, Christchurch and Poole Council

1 Attachment

Thank you for your email to BCP Council. Your enquiry has been received
and we will respond as soon as possible.

 

If you are submitting a request for information under the Freedom of
Information/Environmental Information Regulations act this automated
response is a formal acknowledgement that your request has been received
by the Council. In most cases you will receive a response within 20
working days. If for any reason this is not possible you will be contacted
and advised accordingly.

 

You may also find the information you require on our website:
[1]https://www.bcpcouncil.gov.uk

 

Reduce your fuel bills

The Local Energy Advice Partnership (LEAP) offers free assistance to
eligible residents in all BH postcodes to help save energy, money and
carbon. You can get advice, energy saving devices, plus a fast-track to
grants for heating and insulation. Do yourself and the planet a favour –
[2]see if you qualify (many people will for health or income reasons) and
[3]apply now!

 

 

 

 

BCP Council

Customer Services

T. 01202 123456

[4][BCP Council request email]

[5]bcpcouncil.gov.uk
 

[6]Sign up to BCP Council’s email news service

 

DISCLAIMER: This email and any files transmitted with it may be
confidential, legally privileged and protected in law and are intended
solely for the use of the individual to whom it is addressed. The
copyright in all documentation is the property of BCP Council
(Bournemouth. Christchurch and Poole Council) and this email and any
documentation must not be copied or used other than as strictly necessary
for the purpose of this email, without prior written consent which may be
subject to conditions. Any view or opinions presented are solely those of
the author and do not necessarily represent those of BCP Council. BCP
Council reserves the right to inspect incoming and outgoing emails. If you
have received this email in error please contact the sender by return and
confirm that its contents have been destroyed.

show quoted sections

Lorraine Wood, Bournemouth, Christchurch and Poole Council

3 Attachments

Dear Mr Carpenter

 

Thank you for your request for an internal review in regard to your FOI
request reference 3975.

 

The purpose of an Internal Review is to assess how your Freedom of
Information request was handled in the first instance and to determine
whether the original response provided met with the requirements of the
legislation.  This independent review will be undertaken by the
Information Governance Team, which has not previously been engaged in your
request.

The Internal Review will be undertaken within 20 working days and once
completed we will respond to you.

 

If you are not content with the outcome of the Internal Review you have
the right to apply to the Information Commissioner’s Office. The
Commissioner is an independent regulator who has the power to direct us to
respond to your request differently, if they consider that we have not
complied with the legislation.

 

You can contact the Information Commissioner’s Office at the following
address:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire

SK9 5AF

 

Kind regards

 

Lorraine Wood

 

 

Lorraine Wood

Information Governance Officer

Law & Governance

Working days: *Tuesday – Friday*  

[1][email address]

[2]bcpcouncil.gov.uk

 

[3]Sign up to BCP Council’s email news service

 

 

 

DISCLAIMER: This email and any files transmitted with it may be
confidential, legally privileged and protected in law and are intended
solely for the use of the individual to whom it is addressed. The
copyright in all documentation is the property of BCP Council
(Bournemouth. Christchurch and Poole Council) and this email and any
documentation must not be copied or used other than as strictly necessary
for the purpose of this email, without prior written consent which may be
subject to conditions. Any view or opinions presented are solely those of
the author and do not necessarily represent those of BCP Council. BCP
Council reserves the right to inspect incoming and outgoing emails. If you
have received this email in error please contact the sender by return and
confirm that its contents have been destroyed.

show quoted sections

Lorraine Wood, Bournemouth, Christchurch and Poole Council

3 Attachments

Dear Mr Carpenter

 

Thank you for your request for an internal review received on 04/05/2021.

 

The purpose of an Internal Review is to assess how a Freedom of
Information request was handled in the first instance and to determine
whether the original response provided met with the requirements of the
legislation.  Internal Reviews are undertaken by the Information
Governance Team if they have not previously been engaged in answering the
request.

 

As part of my review I have spoken with the Service Unit who provided the
original response to you.

 

My findings for the questions you asked are,

 

How many potholes were reported in Poole park for the year 2019?

 

2

 

How many of these were reported by your own staff? (Including contractors)

 

1

 

How many potholes were repaired in Poole park 2019?

 

1

 

What was the average time for a pothole to be reported and fixed for Poole
Park in 2019?

 

2 days

 

In conclusion,  in 2019 a new highways system was being used for the Poole
area, being run alongside the old system.  A further search across all
systems we have under the term pothole, we have found recorded for Poole
Park as potholes, the above information. I have found that the use of the
old and new system has caused this problem of where information at that
time was recorded, now only the new system is used.

 

I apologise that the original request sent to you did not provide the
correct information, I have spoken with the Service Unit to ensure that
they check all systems for that period.

 

I hope you feel that I have looked into and considered the request fully,
however if you are not satisfied with this review response, you may seek
an opinion from the Information Commissioner’s Office either by telephone
0303 123 1113 or 01625 545745 or by email to [1]www.ico.org.uk

 

Kind regards

 

Lorraine Wood

 

Lorraine Wood

Information Governance Officer

Law & Governance

Working days: *Tuesday – Friday*    

[2][email address]

[3]bcpcouncil.gov.uk

 

[4]Sign up to BCP Council’s email news service

 

 

 

DISCLAIMER: This email and any files transmitted with it may be
confidential, legally privileged and protected in law and are intended
solely for the use of the individual to whom it is addressed. The
copyright in all documentation is the property of BCP Council
(Bournemouth. Christchurch and Poole Council) and this email and any
documentation must not be copied or used other than as strictly necessary
for the purpose of this email, without prior written consent which may be
subject to conditions. Any view or opinions presented are solely those of
the author and do not necessarily represent those of BCP Council. BCP
Council reserves the right to inspect incoming and outgoing emails. If you
have received this email in error please contact the sender by return and
confirm that its contents have been destroyed.

show quoted sections

Dear Lorraine Wood,

Thank you for providing this information for me.

Could you please clarify something for me.
You've stated "2" potholes were reported, and "1" was repaired. Could you please clarify how you came to the conclusion of "2 days" on average to repair these 2 potholes, if only 50% of the pot holes were repaired in 2019?

Yours sincerely,

Karl Carpenter

Lorraine Wood, Bournemouth, Christchurch and Poole Council

3 Attachments

Dear Mr Carpenter

 

Thank you for your email.

 

We have a record of a pothole that was reported by a member of staff which
was repaired 2 days later.  Due to the change of system, we do not have a
record of when the other pothole reported was repaired so this was not
included in the average time calculation.

 

I apologise that this was not made clear in my response to you.

 

Kind regards

 

Lorraine

 

 

Lorraine Wood

Information Governance Officer

Law & Governance

Working days: *Tuesday – Friday*       

[1][email address]

[2]bcpcouncil.gov.uk

 

[3]Sign up to BCP Council’s email news service

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Karl Carpenter please sign in and let everyone know.