Pot hole - Croydon flyover A232

Ian Dalton made this Freedom of Information request to Transport for London

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The request was partially successful.

Dear Transport for London,
I would like to make 4 separate FOI requests in relation to the pothole on the Croydon Flyover A232 identified in my previous request: TfL Ref: FOI-1557-2021 https://www.whatdotheyknow.com/request/p...

The FOI requests are as follows:

1. How many insurance claims have you received relating to that pothole (if any) and how many of them were successful (if any)?

2. How many reports have you received from members of the public regarding that pothole? Please include details of each/any reports or enquiries you have received about it.

3. How many times has that pothole been identified or noted in any way by TFL staff or subcontractors inspecting the highway? I would like this request to include all inspection reports and accompanying photos relating to this pothole and preferably any internal or external communications relating to this pothole held by TFL and any information held by TFL relating to this pothole.

4. How many times has this pothole been repaired?

Yours faithfully,

Ian Dalton

FOI, Transport for London

Dear Mr Dalton

 

TfL Ref 1718-2021

 

Thank you for your request received by Transport for London (TfL) on 30
November 2020 asking for information relating to the pothole on the
Croydon Flyover A232.

 

Please think carefully about whether the request is essential at this
current time, as answering FOI requests will require the use of limited
resources and the attention of staff who could be supporting other
essential activity. Where requests are made, please note that our response
time may be impacted by the current situation and so you may wish to
reconsider the timing of this request. Please notify us as soon as
possible if you would like to withdraw your request at the current time.

 

Should you wish to proceed with the request we will aim to issue a
response by 30 December 2020.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
www.tfl.gov.uk website. We will not publish your name and we will send a
copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

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FOI, Transport for London

Dear Mr Dalton

 

TfL Ref 1718-2021

 

Thank you for your request received by Transport for London (TfL) on 30
November 2020 asking for information relating to the pothole on the
Croydon Flyover A232.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. 

 

The impact of current circumstances on TfL’s resources means we are not
able to answer FOI requests readily and we ask that you please do not make
a request to us at present.

 

Answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. In
any event, please note that our response time will be affected by the
current situation.

 

Unfortunately, from the description provided, we are unable to identify
the information you require.

 

To enable us to assist with your request, please can you confirm a date
range for all four of your questions asked below. The smaller the date
range allows for a more focused a search as the reviewing of the
information we hold needs to be done manually to identify and extract any
information captured by your request. In addition, with specific regard to
your question 3, to identify and locate ‘any internal or external
communications relating to this pothole held by TFL and any information
held by TFL relating to this pothole’ would be likely to require a
company-wide search to be carried out of our email system, so for this
part of your request, if you are able to provide more clarity regarding
what you seeking this will again allow for a more focused search.

 

The Freedom of Information Act allows you to request recorded information
held by Transport for London. There are limits on the time that we are
required to spend determining whether we hold the information you are
requesting and the time spent locating, retrieving and extracting it.
Therefore you should identify the information that you want as clearly and
concisely as you can, specifying the types of document that you are
looking for. You might also consider limiting your request to a particular
period of time, geographical area or specific departments of the
organisation.

 

Although your request can take the form of a question, rather than a
request for specific documents, we do not have to answer your question if
it would require the creation of new information or the provision of a
judgement, explanation, advice or opinion that was not already recorded at
the time of your request.

 

Please note that the 20 working day deadline for responding to your
request will depend on when we receive satisfactory additional
information to help clarify your request.  

 

If we hear nothing further from you by 22 December 2020 your response will
be treated as a new request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Yours sincerely

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

From: FOI
Sent: 30 November 2020 11:05
To: 'Ian Dalton' <[FOI #709873 email]>
Subject: RE: Freedom of Information request -ref 1718-2021

 

Dear Mr Dalton

 

TfL Ref 1718-2021

 

Thank you for your request received by Transport for London (TfL) on 30
November 2020 asking for information relating to the pothole on the
Croydon Flyover A232.

 

Please think carefully about whether the request is essential at this
current time, as answering FOI requests will require the use of limited
resources and the attention of staff who could be supporting other
essential activity. Where requests are made, please note that our response
time may be impacted by the current situation and so you may wish to
reconsider the timing of this request. Please notify us as soon as
possible if you would like to withdraw your request at the current time.

 

Should you wish to proceed with the request we will aim to issue a
response by 30 December 2020.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

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Dear FOI,

As I have stated, the pothole in question is the identified in this FOI request: TfL Ref: FOI-1557-2021 https://www.whatdotheyknow.com/request/p... in the answer you provided me as a result of that FOI request you provided an inspection report and photos of a pothole, that is the pothole I am referring to in this FOI request. The time frame I'd like to know about is the time frame in which this pothole has been present on the road. Since I do not know how long that pothole has been present on the road, and how many times it has been repaired, I'm unable to provide you with the relevant time frame. So I would like the answer to my FOI requests to contain any and all information you hold on your database(s) and email accounts since your records began, regarding that particular pothole.

Yours sincerely,

Ian Dalton

FOI, Transport for London

4 Attachments

 

 

Dear Mr Dalton

 

TfL Ref 1704-2021 and 1718-2021

 

Thank you for your requests received by Transport for London (TfL) on 26
and 30 November 2020 asking for information relating to a pothole on the
Croydon Flyover A232.

 

Your requests has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. I
can confirm we do hold some of the information you require.  

 

A regular maintenance inspection of Croydon Flyover was undertaken on 1
October. Reports are not created from these regular inspections. Any
defect noted will be created on our asset management system. No defects
were noted on this inspection

 

We are not able to ascertain when the pothole you’ve asked specifically
about appeared in the carriageway on the A232 Croydon flyover.  We have
therefore provided you with information we hold covering the last few
months, as below and attached.

 

 1. How many insurance claims have you received relating to that pothole
(if any) and how many of them were successful (if any)?

 

So far in 2020 there have been 17 claims linked to the Croydon flyover,
however due to the difficulty in identifying which claim / description
relates to a particular pothole, we are unable state with any certainty
which if any of these relate to the pothole that you’ve specifically asked
for information on, and therefor the outcomes of any of the claims that
may relate.

 

2. How many reports have you received from members of the public regarding
that pothole? Please include details of each/any reports or enquiries you
have received about it.

 

Please find attached details of potholes reported on the Croydon flyover
reported between 9 December 2019 and 30 November 2020. Please note for the
same reasons as above that it is not possible to identify whether these
relate to the specific pothole you’ve asked about.

 

Please also find attached details of reports received by our customer
services across the 2020/21 financial year. Again, we cannot confirm if
all these cases refer to the particular pothole you have asked about.
Please also note that some of these contacts may be duplicates coming from
different sources such as the borough.

 

Please note that in accordance with TfL’s obligations under Data
Protection legislation some personal data has been removed, as required by
section 40(2) of the FOI Act. This is because disclosure of this personal
data would be a breach of the legislation, specifically the first
principle which requires all processing of personal data to be fair and
lawful. It would not be fair to disclose this personal information when
the individuals have no expectation it would be disclosed and TfL has not
satisfied one of the conditions which would make the processing ‘fair’.

 

3. How many times has that pothole been identified or noted in any way by
TFL staff or subcontractors inspecting the highway? I would like this
request to include all inspection reports and accompanying photos relating
to this pothole and preferably any internal or external communications
relating to this pothole held by TFL and any information held by TFL
relating to this pothole.

 

TfL defect data is recorded by road segment rather than specific pothole.
However we have been able to manually look through the defect reports for
the last year and have identified three additional potholes that were in
close proximity to this pothole. They were reported as below.

 

 A. Reported for make safe on 7/10/2019
 B. Reported for make safe 18/12/19
 C. Reported for make safe 15/01/20

 

 

We have already provided the maintenance and inspection records for this
section of road since 3rd October 2020 and a before and after photo for
the one pothole defect recorded, The pothole that was logged on 5 October
was found by our contractors while driving over the flyover, this was not
part of a routine inspection. Once noticed it was logged as a defect and
repaired

 

4. How many times has this pothole been repaired?

 

The pothole was repaired on 5 October.  

 

Please note that TfL’s road maintenance process relating to road safety
inspections is detailed in the London Highways Alliance Contract, volume
2, service information (common) section 2.1. This include the details of
maximum time between identification and repairs. Please see attached for
further information.

 

If you are considering submitting a further FOI request please think
carefully about whether the request is essential at this current time, as
answering FOI requests will require the use of limited resources and the
attention of staff who could be supporting other essential activity. Where
requests are made, please note that our response time may be impacted by
the current situation.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Sara Thomas

FOI Case Management Team

General Counsel

Transport for London

 

 

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References

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1. http://www.tfl.gov.uk/corporate/about-tfl/