Posted appointment letters

John Rudkin made this Freedom of Information request to Cambridge University Hospitals NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Cambridge University Hospitals NHS Foundation Trust

During each of the most recent three years for which the information is available, in respect of letters posted by the Trust to patients to advise or confirm the details of their next hospital appointments:

1. The total and breakdown by departments of numbers sent.

2. The costs (or best estimates) and their make-up.

3. The total and breakdown by departments of numbers of appointments that were not kept.

4. The estimated cost of appointments that were not kept.

Yours faithfully,

John Rudkin

Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

1 Attachment

Dear Mr Rudkin

Following your request for information, please see the attached acknowledgment letter.

Regards
Liz Sheen

Liz Sheen | Information Governance Coordinator
Tel: 01223 348697 | Ext: 58697 | www.cuh.org.uk
Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrookes Hospital Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ
The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners
This email is confidential, see www.cuh.org.uk/email_disclaimer.html

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Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

3 Attachments

Dear Mr Rudkin

With regard to your request for information, please see the attached response letter.

Cambridge University Hospitals NHS Foundation Trust would like to ensure that the information provided, following your request for information, was helpful and appropriate. We would be grateful if you would take a few minutes to complete the following survey
https://www.survey.bris.ac.uk/addenbrook.... Your reply will be treated in confidence and be used to improve the service we provide.

Regards
Belinda Bruty

Belinda Bruty| Data Awareness and Training Manager
Tel: 01223 348697 | Ext: 58697| www.cuh.org.uk

Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrooke's Hospital
Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ

The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners

This email is confidential, see www.cuh.org.uk/email_disclaimer.html

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Dear Cambridge University Hospitals NHS Foundation Trust,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Cambridge University Hospitals NHS Foundation Trust's handling of my FOI request 'Posted appointment letters'.

Ref my request, item 2:

My request is for the costs (or best estimates) and their make-up in respect of letters posted (.....etc.) but your response provides only the costs of postage. Please complete the information by providing best estimates in respect of the stationery and labour (e.g. ?2 person-minutes per letter at ?£10 per hour) and any other element of cost. For clarity, please state the lowest cost to the Trust of postage (stamp or equivalent) per single item at the lowest rate as first class and as second class mail.

Ref: my request, item 3:

You have replied: "we would probably take the view that the cost would be equal to the "opportunity cost" ,or in this case the lost income for each attendance(normally around £100 per attendance)"

Noting that the total cost estimated in this way for e.g. 2012/2013 is over £4.2million,p lease will you clarify by providing the Trust's definition of "opportunity cost" and "lost income".

Yours faithfully,

John Rudkin

Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

Dear Mr Rudkin

Thank you for your email. We aim to respond to you regarding your request for a review by 22.07.13

Regards
Belinda Bruty

Belinda Bruty| Data Awareness and Training Manager
Tel: 01223 348697 | Ext: 58697| www.cuh.org.uk

Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrooke's Hospital
Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ

The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners

This email is confidential, see www.cuh.org.uk/email_disclaimer.html

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Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

2 Attachments

Dear Mr Rudkin

Following your request for an internal review received 24.6.13, please see the attached review response letter and report.

Regards
Liz Sheen

Liz Sheen | Information Governance Coordinator
Tel: 01223 348697 | Ext: 58697 | www.cuh.org.uk
Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrookes Hospital Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ
The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners
This email is confidential, see www.cuh.org.uk/email_disclaimer.html

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Dear Freedom of Information Contact,

Thank you for the further information.

Your review response is that

"The cost of the ‘mailers’ used for patient appointment letters are as follows:
17/08/2010 £8,985.00
07/03/2011 £8.985.00
30/09/2011 £7.785.00
23/03/2012 £8,802.50
29/09/2012 £8,802.50
08/03/2013 £8,802.50"

"I am unable to provide labour costs or estimates of cost associated with the sending of Patient Appointment Letters as we do not hold this information. As we do not hold the information that you have requested we are not required to create the information under the Freedom of Information Act 2000".

I shall be grateful if you will please clarify:

1. What are 'mailers' - e.g are they staff who send out appointment letters - and other letters - by post?

2. What do the cost of 'mailers' include - e.g. pay and admin expenses and what else?

3. Is it correct to state that the Trust does not know the stationery costs of appointment letters sent via post?

4. Is it correct to state that the Trust does not know what the cost savings would be if appointment letters were to be sent by email rather than by post?

Yours sincerely,

John Rudkin

Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

Dear Mr Rudkin

Thank you for your email.

Our response to your queries raised will be sent as soon as possible.

Regards
Liz Sheen

Liz Sheen | Information Governance Coordinator
Tel: 01223 348697 | Ext: 58697 | www.cuh.org.uk
Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrookes Hospital Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ
The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners
This email is confidential, see www.cuh.org.uk/email_disclaimer.html

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Freedom of Information Contact, Cambridge University Hospitals NHS Foundation Trust

1 Attachment

Dear Mr Rudkin

Following your request for information, please see the attached response letter.

Regards
Liz Sheen

Liz Sheen | Information Governance Coordinator
Tel: 01223 348697 | Ext: 58697 | www.cuh.org.uk
Patient Services | Box number 153
Cambridge University Hospitals NHS Foundation Trust | Addenbrookes Hospital Cambridge Biomedical Campus | Hills Road | Cambridge | CB2 0QQ
The Trust is: part of the National Institute for Health Research - Cambridge Biomedical Research Centre | and a member of Cambridge University Health Partners
This email is confidential, see www.cuh.org.uk/email_disclaimer.html

show quoted sections