Dear Department for Work and Pensions,

Please provide the policy and or guidance you have on DWP Postal Services

My particular concern is on why DWP Award Letters are sent via second class postage which can take up to 10 days to arrive when many other DWP letters on a lesser importance are sent first class

Given that many citizens are living in poverty and/or disabled and thus need award letters in the quickest time so that they can budget their finances or pay of bills I feel that second class postage is not the right course of action and believe it is done just to frustrate claimants

Yours faithfully,

Leon Carter

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Leon Carter,

I am writing in response to your request for information, received 7
February.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Dear [email address] on behalf of Operations FOI Team,

Thank you for the reply, however it does not answer my question I ask again

What is DWP Policy on Mail

You said second class mail takes 2-3 days and refereed me to the royal mail site that answers nothing as I know in the DWPs case that is not the case as was told when I phoned that second class award letters take 7 -10 days and that was the case my letter arrived in 9 days from the phone call

If you fail to give this information under FoI you will leave me with no alternative but to refer this to the ICO

Yours sincerely,

Leon Carter

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Leon Carter,

I am writing in response to your request for internal review, received 20
February.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Dear DWP freedom-of-information-requests,

Thank you for your reply, however it still does not answer my question that you have avoided so ill ask again before a forward this request to the ICO.

I am not interested how long it takes royal mail to send second class post as that is as you say well documented on their website, the question is:

Why do you send award letters second class when many other forms of mail that are less important to a claimant sent first class

I look forward to your reply and a brush off will result in it being forwarded to the ICO

Yours sincerely,

Leon Carter

no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

2 Attachments

Dear Leon Carter,

I am writing in response to your request for internal review, received 28
February.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

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