Post Office Process Review Scheme

Eleanor Shaikh made this Freedom of Information request to Post Office Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Information Rights Team,

I understand that a new scheme, known as the Process Review Team, has been established by the Post Office to investigate cases which were being handled by the HSS Case Review Team. No details of the Process Review Scheme, however, are to be found on your corporate website.

Please can you disclose:

i) the Terms of Reference for this scheme including eligibility criteria for applicants;

ii) the total number of cases which have been submitted under this scheme since it’s launch;

iii) the number of cases currently being considered by the Post Office under this scheme and;

iv) the total payments which have been made to claimants under this scheme to date.

Yours sincerely,
Eleanor Shaikh

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2024/01282

Dear Eleanor Shaikh,

Thank you for your request for information which was received on 21st
September. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 18th
October.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

information.rights@postoffice.co.uk, Post Office Limited

1 Attachment

Dear Eleanor Shaikh,

Please find the response attached relating to your Freedom of Information
request.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER