Post Office Limited: 2017 Credence Upgrade
Dear Post Office Limited,
In April 2017 a report was issued on a Credence upgrade led by Mick Mitchell and Rob Horton. It indicates that in the prior three months stability of the system had been increased, substantially reducing the known incidents and outages which POL experienced for at least the previous year.
Please can you release this report along with any reports of the preceding 18 months which identify the issues POL was experiencing with Credence, including risk assessments of their impacts, their mitigations and reasons why the 2017 upgrade was postponed on more than one occasion..
Yours sincerely,
Eleanor Shaikh
Our ref: FOI2021/00021
Dear Eleanor Shaikh,
Thank you for your request for information which was received on 15th
January. Your request is being considered under the terms of the Freedom
of Information Act 2000.
The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 12th
February.
Please note that due to members of the Information Rights team being
absent due to Covid-19, it is taking longer to process information
requests at this time and regrettably we may be unable to respond to your
request by 12th February 2021. We are progressing information requests as
quickly as possible in these circumstances and apologise for the delay.
Please remember to quote the reference number above in any future
communications.
Yours sincerely,
Jackie Lawrence
Information Rights Team
Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ
Dear Eleanor Shaikh,
Please find the response attached to your Freedom of Information request.
Regards,
Jackie Lawrence
Information Rights Team
Ground Floor
Finsbury Dials
20 Finsbury Street
London EC2Y 9AQ
Dear Information Rights Team,
Thank you for your response of 10th February 2021. I have reduced the scope of my request and trust that the effort of tracking down a single document will not take anyone at Post Office more than 18 hours:
In April 2017 a report was issued on a Credence upgrade led by Mick Mitchell and Rob Horton. It indicates that in the prior three months stability of the system had been increased, substantially reducing the known incidents and outages which POL experienced for at least the previous year.
Please can you release this report.
Yours sincerely,
Eleanor Shaikh
Our ref: FOI2021/00085
Dear Eleanor Shaikh,
Thank you for your request for information which was received on 10th
February. Your request is being considered under the terms of the Freedom
of Information Act 2000.
The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 10th
March.
Please note that due to members of the Information Rights team being
absent due to Covid-19, it is taking longer to process information
requests at this time and regrettably we may be unable to respond to your
request by the due date identified above. We are progressing information
requests as quickly as possible in these circumstances and apologise for
any delay.
Please remember to quote the reference number above in any future
communications.
Yours sincerely,
Douglas Sweeney
Dear Ms Shaikh
Please find an update attached to your Freedom of Information request
Regards
Jackie Lawrence
Information Rights Team
20 Finsbury Street
London EC2Y 9AQ
Tel: 0333 665 3951
Email: [1][Post Office request email]
References
Visible links
1. mailto:[Post Office request email]
Dear Eleanor Shaikh,
Please find the response attached to your Freedom of Information request.
Regards,
David Sinclair
Information Rights Team
Ground Floor
Finsbury Dials
20 Finsbury Street
London EC2Y 9AQ
0333 665 3951
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