Post Office Card Account (POCA)

The request was partially successful.

Dear Department for Work and Pensions,

Is there any basis a UC claimant cannot get ongoing UC payments paid into their Post Office Card Account (POCA), when the claimant declines to open a transactional bank, building society or credit union account? What is the legislation that enables the DWP to refuse to make ongoing UC payments into a POCA, when a POCA is the only account a UC claimant has or is the only account they want ongoing UC payments to be paid into?

Please disclose a copy of your internal UC guidance and phone transcripts on POCAs, for Universal Support, Provider and Jobcentre staff and UC helpline staff providing support to complete new UC claims.

This information request is not seeking information about the apparent benefits of having a transactional bank, building society or credit union account or any other reason the DWP may be encouraging claimants to open such accounts.

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of DWP Strategy Freedom of Information, Department for Work and Pensions

2 Attachments

Dear Mr Zola,

I am writing in response to your request for information, received 8th
March.

Yours sincerely,

DWP Central FoI Team