Post Office branches inside WH Smiths

Tim Bush made this Freedom of Information request to Post Office Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Post Office Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Post Office Limited,

I request information held in whatever form relating to the number and amount of discrepancies in Post Office branches located in WH Smith stores since the rollout of the Horizon system in 1999 where the discrepancies were greater than £1,000.

Yours sincerely

Timothy Bush

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2023/00291

Dear Tim Bush,

Thank you for your request for information which was received on 30th May.
Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 27th
June.

Please remember to quote the reference number above in any future
communications.

Regards,

Information Rights Team

Finsbury Dials
20 Finsbury Street
London
EC2Y 9AQ

information.rights@postoffice.co.uk, Post Office Limited

1 Attachment

Dear Tim Bush,

Please find the response attached relating to your Freedom of Information
request.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

john o'sullivan left an annotation ()

All branches have a unique FAD code.POL have a record of money taken from a branch for "losses" or held by the branch"overs".They dont want to answer which is a shame given they are the FOI team as Justice Fraser noted 4 years ago

Dear Post Office Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Post Office Limited's handling of my FOI request 'Post Office branches inside WH Smiths'.

I requested information relating to the number and amount of discrepancies in Post Office branches (which have separately identifiable “FAD” codes) located in WH Smith stores since the rollout of the Horizon system where the discrepancies were greater than £1,000.

Information was requested does not require extensive new data searches. “Summary information” includes summary information in any reports where any discrepancies in WHSmith branches are discussed at whatever level.

“WHSmth branches” “discrepancies” “shortfalls” would be relevant search terms.

Summary information also would include information identifying policies for when and how discrepancies in WHSmith branches were treated differently to other Postmasters/Mistresses.

POL cannot refuse a request for such information by bulking it with other information to make the requuest appear excessive in terms of resource needed.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

Tim Bush

information.rights@postoffice.co.uk, Post Office Limited

Dear Tim Bush,

Thank you for contacting us with your request for an internal review.

This has been assigned to a caseworker (our ref: IR2023/00372).

If you have any questions, then please do not hesitate to contact us.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

information.rights@postoffice.co.uk, Post Office Limited

Dear Tim Bush

With sincere apologies, but we are not in a position to respond to your
internal review today and we need further time to process this review.
Therefore we will aim to come back to you by no later than 25th August.

Kind Regards

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

[1][email address]

Post Office Limited is committed to protecting your privacy, information
about how we do this can be found on our website at
www.postoffice.co.uk/privacy

References

Visible links
1. mailto:[email address]

information.rights@postoffice.co.uk, Post Office Limited

Dear Tim Bush

We are very sorry as, whilst we had hoped to respond by 25 August, we need
further time to process this review. Therefore we will aim to come back to
you by 25th September.

Kind Regards

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

[1][email address]

Post Office Limited is committed to protecting your privacy, information
about how we do this can be found on our website at
www.postoffice.co.uk/privacy

References

Visible links
1. mailto:[email address]

Dear [email address],

This request is well overdue and in breach of the requirements of the FOI Act.

Yours sincerely,

Tim Bush

information.rights, Post Office Limited

Dear Tim Bush,

We sincerely apologise for the delay in coming back to you on this one. We are processing your internal review and will provide your response as soon as we can.

Thank you for your patience.

Kind regards,

Data Protection and Information Rights Team

100 Wood Street
London
EC2V 7ER

postoffice.co.uk

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