Post Office branches in WHSmith stores

Tim Bush made this Freedom of Information request to Post Office Limited Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Post Office Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Post Office Limited,

I request information explaining whether, and if so why, Horizon discrepancies in Post Office branches located in WHSmith stores were treated differently to Horizon discrepancies where other Postmasters/Mistresses were involved.

Yours faithfully,

Tim Bush

information.rights@postoffice.co.uk, Post Office Limited

Our ref: FOI2023/00373

Dear Tim Bush,

Thank you for your request for information which was received on 28th
June. Your request is being considered under the terms of the Freedom of
Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 27th
July.

Please remember to quote the reference number above in any future
communications.

Regards,

Data Protection and Information Rights Team

100 Wood Street,

London,

EC2V 7ER

information.rights, Post Office Limited

Dear Tim Bush,

Thank you for your email. With apologies for the late notice of this, but we have considered your email and do not believe this is a request for recorded information, as outlined in section 8 of the Freedom of Information Act 2000. We have therefore passed your email on to the relevant team, who will be in touch with you shortly.

With kind regards,

Information Rights Team

show quoted sections

externalaffairs, Post Office Limited

1 Attachment

Dear Mr Bush,

 

Following your correspondence with our information rights team, your
question: Whether Horizon discrepancies in Post Office branches in WHSmith
stores were treated differently to Horizon discrepancies where other
Postmasters/Mistresses were involved has been passed to me for reply.

 

There are no material differences in the way in which discrepancies at
Post Office branches are addressed. The same compliance measures are in
place for WHSmith branches as in other branches.  Because of the large
number of branches they run, WHSmith have their own audit and compliance
teams but use Post Office in relation to support and reporting processes
in the same way as an individual Postmaster/ Postmistress.

 

Discrepancies at Post Office branches can occur for varied reasons and in
many cases, for example certain human errors at the counter, can be
automatically corrected. For any advice or help with discrepancies, all
Post Office branches, including WHSmith’s, can contact our Business
Support Centre so that we can help resolve any issues. Regular statements
are provided from Post Office to WHSmith head office, from which they
identify discrepancies that may require their own investigations.

 

I am only in a position to provide information on current processes,
rather than historical,  but I hope the above is helpful.

 

Yours sincerely

 

 

Mel Corfield

Corporate Affairs, Brand & Communications

[1]7371D28C
Post Office Limited is committed to protecting your privacy, information
about how we do this can be found on our website
at [2]www.postoffice.co.uk/privacy

 

 

show quoted sections

Post Office Limited is committed to protecting your privacy. Information
about how we do this can be found on our website at
www.postoffice.co.uk/privacy

References

Visible links
2. http://www.postoffice.co.uk/privacy