Post Handling sites processes and guidance

Dan Manville made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Work and Pensions,

There have been many instances when post sent in to the post handling sites has simply been scanned into a folder but not actioned.

Due to this I would like to know the process of how post is received, what actions are taken in scanning it, bringing it to the attention of the relevant team and how they are notified of a new piece of work that needs to be done.

Please forward any process documents and guidance.

In light of it now being almost impossible to get through to Jobcentre Plus over the phone, it becomes inccreasingly necessary to correspond by letter and I hope to identify a strategy whereby I don't need to call the call centres to make sure post has been actioned.

Yours faithfully,

Dan Manville

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.

show quoted sections


Visible links

DWP CAXTON HOUSE Commercial Directorate Correspondence, Department for Work and Pensions

1 Attachment

Dear Mr Manville

Please see the attached response to your request of 14 June 2018.


Please Note:


All  freedom of information requested must be sent to this email address
[1][DWP request email] to ensure a response is


Please do not use the cd. foi and pq @ DWP .gsi .gov. uk email address for
any form of requests for example “Freedom of Information” because this
inbox is not monitored for incoming requests.


The [2][email address] is for sending out responses to Freedom
of Information requests only and not for requesting freedom of



Kind Regards,


DWP Commercial Directorate Correspondence Team

Please email all requests to;
[3][DWP request email]

show quoted sections


Visible links
1. mailto:[DWP request email]
2. mailto:[email address]
3. mailto:[DWP request email]