Dear Department for Work and Pensions,
There have been many instances when post sent in to the post handling sites has simply been scanned into a folder but not actioned.
Due to this I would like to know the process of how post is received, what actions are taken in scanning it, bringing it to the attention of the relevant team and how they are notified of a new piece of work that needs to be done.
Please forward any process documents and guidance.
In light of it now being almost impossible to get through to Jobcentre Plus over the phone, it becomes inccreasingly necessary to correspond by letter and I hope to identify a strategy whereby I don't need to call the call centres to make sure post has been actioned.
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