Policy or guidelines on requesting bank statements

The request was successful.

David Andrew Jameson

Dear Department for Work and Pensions,

A number of people on public social media have stated the DWP have contacted them to make bank statements available to the DWP. Upon doing this they have said the DWP then contacted them back to discuss purchases and spending patterns ie McDonald’s / Dominoes etc etc. I find this hard to believe

1. Please provide a copy of the policy or guidelines with regard to the DWP having the authority to request copies of bank statements then discussing spending patterns on purchases with the claimant

2. Please provide the policy and or guidelines where the claimant can record such calls

3. Please provide copies of any training or guidelines memos or slides with reference to requesting bank statements then discussing them together with any call scripts and forms / templates for asking the questions then capturing the data from the claimants answers

Redact information where applicable in accordance with law

Thank you

Yours faithfully,

David Andrew Jameson

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear David Andrew Jameson,

I am writing in response to your request for information, received 10th

Yours sincerely,

DWP Central FoI Team