Policy on funding of disabled facilities grants when the maximum 30k grant limit has been exceeded
Dear Hyde Housing Association,
I am writing to discover what is Hyde Housing Associations policy and procedure on contributing to essential adaptions to tenants homes in the instances where the required essential works exceeds the 30k disabled facilities grant limit?
I am aware that currently Hyde Housing Association are not contributing to any of the costs of major adaptions works.
I am aware that in the instances where the required works exceeds the DFG limit that Hyde are discriminating against the disabled tenant by not topping up the grant funding in order to meet the full needs of their tenant.
Yours faithfully,
Jay
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Kind regards,
The Hyde Group Customer Service Team
Hyde is one of the largest housing associations working in England, owning
or managing circa 50,000 homes in London, Kent, Surrey, Sussex, Hampshire,
the East of England and East Midlands. This means that more than 100,000
residents have a home at a price at which they can afford, with long
tenancies that give them the chance to improve their life chances.
www.hyde-housing.co.uk
References
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1. https://www.hyde-housing.co.uk/tenants/r...
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