**THIS IS AN AUTOMATED RESPONSE** 

Thank you for your email. 

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries. 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding. 

In the meantime, you may find the following information helpful. 

How can the Customer Contact Centre help me? 

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care. Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies. 

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions. 

You may be able to find the answer you are looking for in our Frequently
Asked Questions: 

[3]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here: 

[4]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice? 

No. Our advisors are not clinically trained and are unable to provide
medical advice.  

For help from a GP, visit your GP surgery’s website, use an [5]online
service to contact your GP, or call the surgery.  

For urgent medical help, use the [6]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance. 

There is more information about getting medical help on the [7]NHS
website. 

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services? 

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. 

All hospitals have a Patient Advice and Liaison Service (PALS): 

[8]https://www.nhs.uk/common-health-questio...

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website: 

show quoted sections

**THIS IS AN AUTOMATED RESPONSE** 

Thank you for your email. 

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries. 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding. 

In the meantime, you may find the following information helpful. 

How can the Customer Contact Centre help me? 

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care. Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies. 

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions. 

You may be able to find the answer you are looking for in our Frequently
Asked Questions: 

[3]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here: 

[4]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice? 

No. Our advisors are not clinically trained and are unable to provide
medical advice.  

For help from a GP, visit your GP surgery’s website, use an [5]online
service to contact your GP, or call the surgery.  

For urgent medical help, use the [6]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance. 

There is more information about getting medical help on the [7]NHS
website. 

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services? 

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. 

All hospitals have a Patient Advice and Liaison Service (PALS): 

[8]https://www.nhs.uk/common-health-questio...

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website: 

show quoted sections

##-- Type your message above this line --##

--------------------------------------------------------------------------

Dear Gavin Roberts,
 
Thank you for contacting the NHS England Customer Contact Centre.
 
Please accept my apologies for the delay in responding to your
correspondence.
 
I would advise that this issue is something that needs to be raised with
the GP or Practice Manager who should be able to assist you further.
 
 
Thank you for contacting us.
 

Regards
 
Katie
Customer Contact Advisor
 
 
NHS England 
PO Box 16738 | Redditch | B97 9PT 
0300 3 11 22 33 
[1][NHS England request email] 
[2]www.england.nhs.uk
Webchat available at [3]https://www.england.nhs.uk/contact-us/

show quoted sections

Please use this email address for all replies to this request:

[FOI #813579 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

--------------------------------------------------------------------------

--------------------------------------------------------------------------

--------- Cention Contact Center - Original message - End ---------

References

Visible links
1. mailto:[NHS England request email]
2. http://www.england.nhs.uk/
3. https://www.england.nhs.uk/contact-us/

**THIS IS AN AUTOMATED RESPONSE** 

Thank you for your email. 

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries. 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding. 

In the meantime, you may find the following information helpful. 

How can the Customer Contact Centre help me? 

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care. Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies. 

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions. 

You may be able to find the answer you are looking for in our Frequently
Asked Questions: 

[3]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here: 

[4]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice? 

No. Our advisors are not clinically trained and are unable to provide
medical advice.  

For help from a GP, visit your GP surgery’s website, use an [5]online
service to contact your GP, or call the surgery.  

For urgent medical help, use the [6]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance. 

There is more information about getting medical help on the [7]NHS
website. 

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services? 

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. 

All hospitals have a Patient Advice and Liaison Service (PALS): 

[8]https://www.nhs.uk/common-health-questio...

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website: 

show quoted sections

##-- Type your message above this line --##

--------------------------------------------------------------------------

Good Morning, 
 
Thank you for your email. 
 
The NHS England Customer Contact Centre is the public facing part of the
organisation primarily set up to handle general enquiries, complaints &
Freedom of Information requests from members of the public regarding
primary care services and some specialised services.
 
In order for NHS England to respond to your correspondence please provide
more information regarding your enquiry or concerns, in order for us to be
able to assist you further.
 
You may also find the below link useful as it contains information on how
to submit an FOI request:
 
https://ico.org.uk/your-data-matters/off...
 
I hope that this information is useful. 

Regards
 
Kerry
Customer Contact Advisor
 
 
NHS England 
PO Box 16738 | Redditch | B97 9PT 
0300 3 11 22 33 
[1][NHS England request email] 
[2]www.england.nhs.uk
Webchat available at [3]https://www.england.nhs.uk/contact-us/

--------------------------------------------------------------------------

gavin roberts <[FOI #813579 email]>
Errand: 299906-1
Sent: 2021-12-16, 22:39
To: [NHS England request email]
Subject: Internal review of Freedom of Information request - Policy for
GP's surrounding Covid jabs .

Dear NHSE Customer Contact Centre,

Please instruct an internal review. I have requested an  NHSE policy for
the whole of England. The surgery have been unable to give it. So what is
the policy? Or is there simply no such policy and surgeries are making
things up as they go along?

As required by Law working within 'The Rule of Law, please provide the
data to this specific question or state that there is no data to support
such action/threats from GP's

Thankyou

Kind Regards

Gavin Roberts

show quoted sections

##-- Type your message above this line --##

--------------------------------------------------------------------------

Dear Gavin
 
Thank you for contacting the NHS England Customer Contact Centre.
 
Please accept my apologies for the delay in responding to your
correspondence.
 
I would suggest you advise your friend to speak to the practice manager at
his GP surgery and ask them for a copy of their policies and procedures.
At NHS England CCC we do not have access to any practices policies and
procedures so we would not be able to advise on this issue.
 
It is down to each individual if they wish to receive the vaccinations or
not.

Regards
 
Lucy
Customer Contact Advisor
 
 
NHS England 
PO Box 16738 | Redditch | B97 9PT 
0300 3 11 22 33 
[1][NHS England request email] 
[2]www.england.nhs.uk
Webchat available at [3]https://www.england.nhs.uk/contact-us/

--------------------------------------------------------------------------

gavin roberts <[FOI #813579 email]>
Errand: 290715-1
Sent: 2021-12-04, 01:33
To: [NHS England request email]
Subject: Freedom of Information request - Policy for GP's surrounding
Covid jabs .

Dear NHS England,

Recently a double jabbed friend of mine, visited a GP.

He has been on pain killers for his arthritis for 12 months.

He is double jabbed. However he has decided he will not be taking the
booster.

The GP has informed him that his treatment will stop if he dies not take
the booster. This is clear COERCION on the GP's part. In essence if he
does not take booster then he will be left in pain for another condition?

Legally this would make any informed consent 'ILLEGAL' through COERCION.

What is NHS policy on this? Is NHS instructing GP's to withhold treatment
to those whom exercise their right to free choice? Has the GP got it wrong
or is the GP following NHS Orders?

This patient has served 27 years for Queen & Country.

Is this how he should  expect to be treated?

Yours faithfully,

Gavin Roberts

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #813579 email]

Is [NHS England request email] the wrong address for Freedom of Information
requests to NHS England? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

This message originated from outside of NHSmail. Please do not click links
or open attachments unless you recognise the sender and know the content
is safe.

--------------------------------------------------------------------------

--------------------------------------------------------------------------

--------- Cention Contact Center - Original message - End ---------

References

Visible links
1. mailto:[NHS England request email]
2. http://www.england.nhs.uk/
3. https://www.england.nhs.uk/contact-us/

**THIS IS AN AUTOMATED RESPONSE** 

Thank you for your email. 

Due to the impact of the coronavirus pandemic, we are receiving an
extremely high volume of enquiries. 

For information about coronavirus (COVID-19), including information about
the COVID-19 vaccine, go to the [1]NHS website. You can also find guidance
and support on the [2]GOV.UK website 

For routine enquiries, it may take us some time to get back to you. We
thank you for your patience and understanding. 

In the meantime, you may find the following information helpful. 

How can the Customer Contact Centre help me? 

We’re here to support patients and their representatives with enquiries,
concerns or complaints about primary care. Primary care includes local
healthcare services such as GPs, dentists, opticians and pharmacies. 

We can also help with enquiries, concerns, or complaints about healthcare
in prison, military healthcare and some specialised services that support
people with a range of rare and complex conditions. 

You may be able to find the answer you are looking for in our Frequently
Asked Questions: 

[3]https://www.england.nhs.uk/contact-us/ho...

You can find out how to feedback or make a complaint about an NHS service
here: 

[4]https://www.england.nhs.uk/contact-us/co...

Does the NHS England Customer Contact Centre provide medical advice? 

No. Our advisors are not clinically trained and are unable to provide
medical advice.  

For help from a GP, visit your GP surgery’s website, use an [5]online
service to contact your GP, or call the surgery.  

For urgent medical help, use the [6]NHS 111 online service, or call 111 if
you are unable to get help online. For life-threatening emergencies, call
999 for an ambulance. 

There is more information about getting medical help on the [7]NHS
website. 

What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services? 

If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. 

All hospitals have a Patient Advice and Liaison Service (PALS): 

[8]https://www.nhs.uk/common-health-questio...

Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS website: 

show quoted sections

Dear Gavin Roberts,

Thank you for your communication dated 24 December 2021.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

show quoted sections

Dear Gavin Roberts, 

Thank you for your Freedom of Information (FOI) request dated 24 December
2021. 

Your exact request was: 

“Is there an NHS Policy that instructs a GP/practises to remove any
treatment or refuse to treat a patient if they choose to decline any Covid
vaccine? 

Is there an NHS policy or not? 

(I have been informed there is NO practise policy) 

Is there an NHS policy to all GP's/practises or not? 

Very simple. 

If there is, I would like to see it.” 

NHS England does not hold information in relation to your request.  

There is no policy regarding access to or removal of treatment for those
who have not been vaccinated. This applies across NHS services, including
primary care. 

Copyright:-NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link: [1]http://www.england.nhs.uk/terms-and-cond...

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review. This should be requested in
writing within two months of the date of this letter. Your correspondence
should be labelled “Internal Review” and should outline your concerns
and/or the area(s) you would like the review to consider. Internal Review
requests should be sent to: 

NHS England 

PO Box 16738 

REDDITCH 

B97 9PT 

Email: [2][NHS England request email]  

Please quote the reference number FOI-2112-1650952 in any future
communications. 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at
the following weblink: 

[3]https://ico.org.uk/global/contact-us 

Please note there is no charge for making an appeal. 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log. 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [4][NHS England request email]. 

Yours sincerely, 

Freedom of Information 

Communications Team 

Office of the Chairs, Chief Executive Officer and Chief Operating Officer 

NHS England 

PO Box 16738 

REDDITCH 

B97 9PT 

Tel: 0300 311 22 33 

Email: [5][NHS England request email]  

show quoted sections