Policy and procedure for allegations and complaints for Foster Carers.

Naomi Hodges made this Freedom of Information request to Isle of Anglesey Council

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Dear Isle of Anglesey Council,

I am writing to make a request for all the following information which I am entitled to under the Freedom of Information Act 2000 from the Isle of Anglesey Council.

Please send me:
1) Your policy and process for managing and criteria for investigating complaints made against foster carers

2) Your policy and process for managing and investigating allegations made against foster care workers.

3) a) Your written policy and process for referring foster care workers to a fostering panel.
b) Your written policy and process for appealing decisions made at the fostering panel.

4) Your written policy and process for dealing with complaints made by foster care workers against the council.

5) Your written policy and process for dealing with complaints made by foster care workers against social workers.

I would like the above information to be provided to me as an electronic copy.
If the request is too broad or unclear I would be grateful if you could contact me as I understand under the Act you are required to advise and assist requesters. If any of the information is already in the public domain please send it to me directly with page references or URLs when necessary.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance under the section 16 obligations of the Act, as to how we can refine the request.
I understand that you are required to respond to my request within 20 working days after receiving this request. I would be grateful if you could confirm in writing you have received this request.

I look forward to hearing from you soon.

Yours faithfully,

Naomi Hodges

FOI, Isle of Anglesey Council

1 Attachment

Thank you for your recent request for information from the Isle of
Anglesey County Council.

 

In accordance with the Freedom of Information Act 2000 and the
Environmental Information Regulations 2004, we aim to respond to your
request within 20 working days.   In some instances we may be unable to
achieve this deadline, in which case we will advise you of the likely
timescale within which the response will be provided.

 

Please be aware that the Council may take longer to respond  due to staff
shortages and the Council’s response to Coronavirus. Thank you for your
understanding.

 

Beryl Jones

 

Swyddog Gwybodaeth Corfforaethol a Chwynion – Cyngor Sir Ynys Môn

Corporate Information and Complaints Officer  - Isle of Anglesey County
Council

 

[1]cymraeg_ysgrifennwch               

 

 

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Sian Hughes,

5 Attachments

 

Dear Ms Hodges

 

Thank you for your recent Freedom of Information request. I have made
relevant enquiries and can confirm the following response:

 

1)      Your policy and process for managing and criteria for 
investigating complaints made against foster carers

 

Some such complaints may be eligible for consideration under the Council’s
Representations and Complaints Procedure for Children and Family Services
and Adult Services, which is available online here, sections 2 and 3
providing information relating to criteria:

 

[1]https://www.anglesey.gov.uk/documents/Do...

 

Some complaints may be eligible for consideration under the Council’s
Concerns and Complaints Policy, which is attached and also includes
information relating to the type of complaints which may be eligible.

 

If the allegation raised a safeguarding concern, the Wales Safeguarding
Procedures would apply, these are available at:
 [2]https://safeguarding.wales/ and there is also regional guidance
online at:
[3]https://www.northwalessafeguardingboard....

 

 

2)      Your policy and process for managing and investigating allegations
made against foster care workers. 

 

If the allegation raised a safeguarding concern, the Wales Safeguarding
Procedures would apply, these are available at:
 [4]https://safeguarding.wales/ and there is also regional guidance
online at:
[5]https://www.northwalessafeguardingboard....

 

3)      a) Your written policy and process for referring foster care
workers to a fostering panel.

 

              b) Your written policy and process for appealing decisions
made at the fostering panel.

 

A copy of the Foster Carers’ Handbook has been attached for reference in
relation to referring foster care workers to a fostering panel and
appealing decisions made at the fostering panel.

 

4) Your written policy and process for dealing with complaints made by
foster care workers against the council.

 

Please see the policies referred to under Question 1

 

5) Your written policy and process for dealing with complaints made by
foster care workers against social workers.

 

Please see the policies referred to under Question 1.

 

If you are dissatisfied with any aspect of this response to your request
for information, and / or the decision made to withhold information, you
may ask for an internal review.  Please address your correspondence to the
Customer Care Officer, Legal Services, Council Offices, Llangefni, Ynys
Môn LL77 7TW (e-mail: [6][email address]). The Council is not
obligated to undertake internal reviews which do not satisfy the
requirements of the Code of Practice issued under section 45 of the
Freedom of Information Act 2000. Your request for an internal review will
be considered in accordance with the Code and you will be informed of the
Council’s decision as soon as possible.

 

If you are not content with the outcome of any internal review you have
the right to apply directly to the Information Commissioner, Wycliffe
House, Water Lane, Wilmslow SK9 5AF.  Please note that the Information
Commissioner is likely to expect internal review procedures to have been
exhausted before beginning his investigation.

 

Yours sincerely

 

Sian Hughes

 

 

Sian Hughes

Swyddog Cefnogi Cydymffurfiaeth a Chwynion / Compliance and Complaints
Support Officer

Gwasanaethau Cymdeithasol / Social Services

Cyngor Sir Ynys Mon / Anglesey County Council

Ynys Mon / Anglesey

LL77 7TW

[7][email address]

Ffon / Tel: 01248 751938

 

[8]welsh language logo

 

Croeso i chi ddelio gyda’r Cyngor yn y Gymraeg neu’n Saesneg.  Cewch yr un
safon o wasanaeth yn y ddwy iaith.

You are welcome to deal with the Council in Welsh or English.  You will
receive the same standard of service in both languages.

 

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