Policy and procedure for allegations and complaints for Foster Carers.
Dear Blackburn with Darwen Borough Council,
I am writing to make a request for all the following information which I am entitled to under the Freedom of Information Act 2000 from the Blackburn with Darwen Borough Council.
Please send me:
1) Your policy and process for managing and criteria for investigating complaints made against foster carers
2) Your policy and process for managing and investigating allegations made against foster care workers.
3) a) Your written policy and process for referring foster care workers to a fostering panel.
b) Your written policy and process for appealing decisions made at the fostering panel.
Your written policy and process for dealing with complaints made by foster care workers against the council.
Your written policy and process for dealing with complaints made by foster care workers against social workers.
I would like the above information to be provided to me as an electronic copy.
If the request is too broad or unclear I would be grateful if you could contact me as I understand under the Act you are required to advise and assist requesters. If any of the information is already in the public domain please send it to me directly with page references or URLs when necessary.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance under the section 16 obligations of the Act, as to how we can refine the request.
I understand that you are required to respond to my request within 20 working days after receiving this request. I would be grateful if you could confirm in writing you have received this request.
I look forward to hearing from you soon,
Yours faithfully,
Ms Hodges.
Dear Naomi,
Thank you for your request for information regarding ‘Policy and procedure for allegations and complaints for Foster Carers’ (reference number 07673). Your request was received on the 25/08/21 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.
In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.
If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].
Please remember to quote the reference number above in any future communications.
Kind Regards,
Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527
Dear Naomi
Thank you for your request for information regarding ‘Policy and procedure for allegations and complaints for Foster Carers’ (reference number 07673); Please see our response attached/below. If you have any queries regarding your request for information then please don’t hesitate to contact us.
1) Your policy and process for managing and criteria for investigating complaints made against foster carers
2) Your policy and process for managing and investigating allegations made against foster care workers.
3) a) Your written policy and process for referring foster care workers to a fostering panel.
b) Your written policy and process for appealing decisions made at the fostering panel.
https://blackburndarwenchildcare.procedu...
https://blackburndarwenchildcare.procedu...
https://blackburndarwenchildcare.procedu...
https://blackburndarwenchildcare.procedu...
Your written policy and process for dealing with complaints made by foster care workers against the council.
http://blackburndarwenchildcare.procedur... - please see section 5 within the ‘Blackburn with Darwen Children’s Procedures Manual’.
Your written policy and process for dealing with complaints made by foster care workers against social workers. As above
If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, 3rd Floor, Old Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Please find attached our 'have your say' feedback policy.
Kind Regards,
Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527
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