Policies to minimise deaths after benefit termination

The request was successful.

Dear Department for Work and Pensions,

Request: If they exist, please provide your active policies and guidance showing safeguarding actions to be taken by your staff before they tell claimants they are removing their benefits completely.

We're interested in guidance to show staff all steps they must take before they inform claimants their benefit is being terminated. For instance, which third parties must staff engage with to ensure they in turn support the claimant right from the notification stage. Or does the department just expect them to 'merrily plod on' without any safeguarding?

Benefits: Universal Credit, Employment and Support Allowance, Personal Independent Payment, Disability Living Allowance.

This comes after a disabled man died after you told him you were stopping his benefits. His letters to people made it clear your action left him in great pain and he died shortly afterwards with no help put in place by the DWP. Link for public reference: https://www.independent.co.uk/news/uk/ho...

Yours faithfully,

Amanda Hart
for Stop UK lies and Corruption

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

Our ref: FOI2020/12051

Contact email: [1][email address]

Dear Amanda Hart,

Thank you for your request for information which was received on 12th
March. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unpreceden ted situation
and we will aim to deal with your FOI request as soon as is practically
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If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Policies to minimise deaths after benefit termination'.

Please kindly provide the information requested.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

Amanda Hart
for Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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a response within 20 working days.
 
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Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
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[2]http://www.gov.uk/dwp
 
 

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

Dear Amanda Hart,

Our Ref: IR2020/18476

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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Amanda Hart left an annotation ()

Sending to ICO 16th June 2020

Amanda Hart left an annotation ()

Sent to ICO 13th June 2020

Amanda Hart left an annotation ()

Chased ICO 29th July 2020.

Amanda Hart left an annotation ()

ICO case ref IC-43638-S8H7

Requires authority to respond within 10 working days

Amanda Hart left an annotation ()

DWP finally provided the relevant documents after ICO intervention (IC-43638-S8H7). They sent them to our email address but you can find them below.

'01 Guidance for managing customer declarations of intention to attempt suicide or self harm (redacted)'
https://d.pr/f/2TuYLS

'Complex needs overview V15.00'
https://d.pr/f/8lZPYk

'Core visits'
https://d.pr/f/eMicRR

'Fail to attend'
https://d.pr/f/deNoIs

'Home visits V8.0'
https://d.pr/f/g28epY

'Managing Customer Declarations of Intention to Attempt Suicide or Self Harm (redacted)'
https://d.pr/f/TGtNwd

'Spotlight on Safeguarding and reflecting'
https://d.pr/f/Uo8Jii

'Suicide and self-harm v2.0'
https://d.pr/f/obux6B

'WDTK Template 12051 Reply'
https://d.pr/f/cwqWYZ

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Policies to minimise deaths after benefit termination'.

Thanks for your eventual response following ICO intervention. Our response to your document
'WDTK Template 12051 Reply' (Public source: https://d.pr/f/cwqWYZ ) is below.

You appear to be under the impression that we were asking for information to be created. We were not. We are well aware this is an information retrieval service. Let's go back to our request to demonstrate this. (https://www.whatdotheyknow.com/request/p...)

First passage explained for you: As you gathered, this is indeed a request for information.
{Request: If they exist, please provide your active policies and guidance showing safeguarding
actions to be taken by your staff before they tell claimants they are removing their benefits
completely.}

Second passage explained for you: This is an elaboration of our request to help you find what we need. The clue is in the first two words. It is NOT a separate request and should have not been interpreted as such.
{We're interested in guidance to show staff all steps they must take before they inform claimants their benefit is being terminated. For instance, which third parties must staff engage with to ensure they in turn support the claimant right from the notification stage. Or does the department just expect them to 'merrily plod on' without any safeguarding?}

Third passage: These are the search parameters of our request. It is NOT a separate request and should have not been interpreted as such.
{Benefits: Universal Credit, Employment and Support Allowance, Personal Independent
Payment, Disability Living Allowance.}

Fourth passage: This is background information. It is NOT a separate request and should have not been interpreted as such.
{This comes after a disabled man died after you told him you were stopping his benefits. His
letters to people made it clear your action left him in great pain and he died shortly afterwards
with no help put in place by the DWP. Link for public reference:
https://www.independent.co.uk/news/uk/ho...

Another clue we were submitting a single request was the fact we stated "Request", not "Requests" and the word was only used ONCE. Thus as you can see, there is no point in your response claiming we were asking for anything other than recorded information.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

Amanda Hart
For Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][cyfeiriad ebost]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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Operations FOI Team,

Dear Amanda Hart,

Our Ref: IR2020/43308

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

Operations FOI Team,

1 Attachment

Dear Amanda Hart,

I am writing in response to your request for information, received 6th
August.

Yours sincerely,

DWP Central FoI Team