Policies on the use of the Inspector Sands voice message

M.C. Male made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Transport for London,

I would like any policies and protocols on the use of the "Inspector Sands" voice messages and when and what they are used for.

Yours faithfully,

M. Male

Dear Transport for London,

Could I please have a follow up that you have received this FOI request? If you require any more info please feel free to ask.

Yours faithfully,

M.C. Male

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'Policies on the use of the Inspector Sands voice message'.

Transport for London have failed to reply to my request by 24th November 2011. If you do not understand my enquiry then please reply back asking for further classification. Can I remind you that by failing to reply promptly you are breaking the law set out in Part I, Section 10 of the Freedom of Information Act 2000.

"(1)Subject to subsections (2) and (3), a public authority must comply with section 1(1) promptly and in any event not later than the twentieth working day following the date of receipt."

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/po...

Yours faithfully,

M.C. Male

LU CSC FOI, Transport for London

1 Attachment

Dear M Male
 
 
Thank you for your email received by Transport for London (TfL) on 27
October 2011 asking for information about a specific voice message on the
London Underground network.
 
Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act  and TfL’s information access
policy. 
 
I am sorry we will not be able to resolve your request within the
statutory 20 working day.
 
We intend to provide you with a full response as soon as possible. Please
accept my apologies for this delay.
 
In the meantime, if you have any queries relating to your request, please
do not hesitate to contact me.
 
Please see the attached information sheet for details of your right to
appeal.
 
Yours sincerely
 
Ben Clayton
 
Customer Service Team Manager
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

show quoted sections

DPA, Transport for London

Dear Mr Male

Request for internal review

 

Our reference IRV-080-1112

 

Thank you for your request for an internal review which was received by
Transport for London (TfL) on 25 November 2011.

 

You have stated that you are dissatisfied with the handling of your
request for information under the Freedom of Information Act

 

The review will be conducted by an internal review panel in accordance
with TfL’s Internal Review Procedure, which is available via the following
URL:

[1]http://www.tfl.gov.uk/assets/downloads/f...

 

Every effort will be made to provide you with a response by 23 December
2011. However, if the review will not be completed by this date, we will
contact you and notify you of the revised response date as soon as
possible.

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me on the number given below.

Ida Harris of behalf of

Peter Sloane

 

Senior Information Governance Adviser
Information Access & Compliance Team | General Counsel | Transport for
London
5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 4912 auto 64912
F: 020 7126 3185
E: [2][email address]

 

TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[3]Quick Guide or visit [4]Source for more information.

 

 

 

 

 

References

Visible links
1. http://www.tfl.gov.uk/assets/downloads/f...
2. mailto:[email address]
3. http://source.tfl/pdfs/IA_QG1_Informatio...
4. http://source.tfl/OurCompany/Governance/...

LU CSC FOI, Transport for London

1 Attachment

Dear Mr Male

Thank you for your email received by Transport for London (TfL) on 27 October asking for information about policies on the use of the Inspector Sands voice message. I apologise for the delay in replying.

Your request has been considered in accordance with the requirements of the Freedom of Information (FOI) Act and TfL’s information access policy. I can confirm TfL does hold the information you require.

The Inspector Sands voice message is an automated message which is activated when the station fire alarm sounds. The message gives us an opportunity to investigate why the fire alarm is operating. It is a safety mechanism that has been agreed with the London Fire Brigade (LFB) and is the same system used in major national rail stations and airports in the UK.

However, in accordance with the FOI Act, TfL is not obliged to supply any of the information you have asked for on our policies relating to the use of the message as it is subject to a statutory exemption to the right of access to information under Section 38 – health and safety

In this instance the exemption has been applied as disclosure of the information you have requested would create a risk to the safe operation of our stations during emergency situations and this would, or would be likely, to therefore put the health and safety of customers and staff at risk.

The Inspector Sands message exists so that we can get staff prepared to carry out certain safety related activities but without causing unnecessary alarm for customers - therefore it would fundamentally undermine its risk control purpose to disclose the detail of our policies on the use of the message and would cause potential panic and undue concern.

The use of this exemption is subject to an assessment of the public interest in relation to the disclosure of the information concerned. TfL recognises the need for openness and transparency by public authorities, but in this instance release would divulge safety critical information which is necessary to ensure the safe day to day operations of stations and it would undermine staff capability to manage effectively when the message is used.

Please see the attached information sheet for details of your right to appeal as well as information on copyright and what to do if you would like to re-use any of the information we have disclosed.

Yours sincerely

Fola Olafare
Customer Service Centre

show quoted sections

Sloane Peter, Transport for London

5 January 2012

 

Our ref: IRV-080-1112

 

Dear Mr Male

 

The internal review of TfL’s response to your Freedom of Information
request has been completed. I am sorry that I have not able to provide you
with this outcome sooner but I was seeking to conduct the review once you
had received a response to your request, which I understand was sent to
you on .

 

The review found that in failing to respond to your request within 20
working days, TfL contravened the requirements of section 10 of the Act.
This was a result of a delay in the time taken for the response to be
determined and for the draft response to be signed off. The review also
found that there were other shortcomings in how your request was handled.
It was noted that more should have been done to keep you informed of the
progress of your request, including acknowledging receipt of it. In
addition, the review found that it would have been appropriate to notify
you that the public interest in the application of the section 38
exemption was being considered and that therefore it would take longer to
issue the response, as is permitted under section 10(3).

 

On behalf of TfL I apologise for the failings in how your request for
information was handled. It may interest you to know that, as part of
TfL’s efforts to streamline the FOI process, FOI requests made to London
Underground will now be handled by the TfL specialist FOI team.

 

In view of the problems you have encountered, while this email constitutes
the outcome of your initially requested internal review I would like to
make it clear that, should you be unhappy with the response that you have
received, we are still prepared to offer you a further internal review. We
consider that it would not be fair to you to refuse your right to an
review of the quality of the response simply because you have already
exercised your right to a review as a result of the failure to provide a
timely response. Therefore, if there are any other aspects of the response
with which you are unhappy, please let me know.

 

If you are dissatisfied with the outcome of this internal review, you can
refer the matter to the independent authority responsible for enforcing
the Freedom of Information Act, at the following address.

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

A complaint form is available on the ICO’s website ([1]www.ico.gov.uk).

 

Yours sincerely

 

Peter Sloane

 

Peter Sloane | Senior Information Governance Adviser (Enforcement and
Complaints)

Information Governance | General Counsel | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

T: 020 7126 4912 | E: [2][email address]

 

TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[3]Quick Guide or visit [4]Source for more information.

 

show quoted sections

 

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[email address]
3. http://source.tfl/pdfs/IA_QG1_Informatio...
4. http://source.tfl/OurCompany/Governance/...

Sloane Peter, Transport for London

Correction below

 

From: Sloane Peter
Sent: 06 January 2012 17:32
To: '[FOI #91249 email]'
Subject: Internal review IRV-080-1112

 

5 January 2012

 

Our ref: IRV-080-1112

 

Dear Mr Male

 

The internal review of TfL’s response to your Freedom of Information
request has been completed. I am sorry that I have not able to provide you
with this outcome sooner but I was seeking to conduct the review once you
had received a response to your request, which I understand was sent to
you on 16 December.

 

The review found that in failing to respond to your request within 20
working days, TfL contravened the requirements of section 10 of the Act.
This was a result of a delay in the time taken for the response to be
determined and for the draft response to be signed off. The review also
found that there were other shortcomings in how your request was handled.
It was noted that more should have been done to keep you informed of the
progress of your request, including acknowledging receipt of it. In
addition, the review found that it would have been appropriate to notify
you that the public interest in the application of the section 38
exemption was being considered and that therefore it would take longer to
issue the response, as is permitted under section 10(3).

 

On behalf of TfL I apologise for the failings in how your request for
information was handled. It may interest you to know that, as part of
TfL’s efforts to streamline the FOI process, FOI requests made to London
Underground will now be handled by the TfL specialist FOI team.

 

In view of the problems you have encountered, while this email constitutes
the outcome of your initially requested internal review I would like to
make it clear that, should you be unhappy with the response that you have
received, we are still prepared to offer you a further internal review. We
consider that it would not be fair to you to refuse your right to an
review of the quality of the response simply because you have already
exercised your right to a review as a result of the failure to provide a
timely response. Therefore, if there are any other aspects of the response
with which you are unhappy, please let me know.

 

If you are dissatisfied with the outcome of this internal review, you can
refer the matter to the independent authority responsible for enforcing
the Freedom of Information Act, at the following address.

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

A complaint form is available on the ICO’s website ([1]www.ico.gov.uk).

 

Yours sincerely

 

Peter Sloane

 

Peter Sloane | Senior Information Governance Adviser (Enforcement and
Complaints)

Information Governance | General Counsel | Transport for London

Windsor House, 42-50 Victoria Street, London SW1H 0TL

T: 020 7126 4912 | E: [2][email address]

 

TfL has recently adopted an ‘information security classification scheme’
to help protect its information assets. If you work for TfL or one of its
subsidiaries and want to find out how this affects you, see the new
[3]Quick Guide or visit [4]Source for more information.

 

show quoted sections

 

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[email address]
3. http://source.tfl/pdfs/IA_QG1_Informatio...
4. http://source.tfl/OurCompany/Governance/...

A I Doyle left an annotation ()

TFL were right. It is irresponsible to request such information particularly in light of the current climate.
What a ridiculous request in the first place.

M.C. Male left an annotation ()

Thank you for your opinion. It really helped me 4 years after I received a reply.

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