PNC’s issued on Finchley Road, NW3 between New College Parade and end of Northways Parade

Waiting for an internal review by Transport for London of their handling of this request.

Dear Transport for London,
10th September 2010

Dear Sir /Madam

Three Parking restriction boards have been installed in close proximity within this area, with different Parking restriction categories and times, causing confusion to motorists. Please confirm the number of PCN's issued.

Also, how many people have successfully appealed against these PCN's been issued and had these rescinded.

Yours faithfully,

Chandra De Kauwe

Transport for London

Our Ref : 1007499539

Date : 10.09.2010

Ms C De Kauwe

[FOI #46593 email]

Dear Ms De Kauwe

Thank you for your request for information dated 10/09/10 which was
received by Transport for London on 10/09/10. This request will be dealt
with under the terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response
by 08/10/10.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell

Head of Customer Services, Surface Transport

DO NOT DELETE.............................
{ticketno:[1175593]}
DO NOT DELETE.............................

show quoted sections

Patricia Mitchell
Head of Customer Services, Surface Transport
Transport for London.

Dear Ms. Mitchell,

You have addressed your response to Ms.

In fact I am a Mr., but then you are not to know.

Yours sincerely,

Chandra De Kauwe (Mr)

Ms. Patricia Mitchell,
Dear Transport for London.

Dear Ms Mitchell,

It is clear that current appeals to PCN procedures need updating.

Accordingly, could you please provide me with the following information:

1. Your guidance instruction given to TfL staff;

2. Deadlines dates for appeals.

3. Time allowed for TfL to reply, to an email or correspondence received concerning such an appeal.

4. Notes on, any, training information issued to TfL employees, who have responsibility for assessing and determining these.

I would forward to hearing from you shortly,

Yours sincerely,

Chandra De Kauwe

Transport for London

 

Thank you for your email.  We can now confirm that this has been
received. 

 

For further information about the Surface Transport Complaints and
Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

 

Problems with roadworks or other street faults? In support of the
Mayor’s Streetworks Code of Conduct to help cut congestion, please
report these issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

 

show quoted sections

References

Visible links
1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

Chandra De Kauwe

28 Achilles Road, NW6 1EA.
6th October 2010.

Ms. Patricia Mitchell,
Transport for London,

Dear Ms. Mitchell,

I write with reference to previous correspondence to which I do not appear to have received a reply, presumably, as you only reply around the 8th Oct.

Meanwhile, I have today received a letter dated 1st Oct from S Osibona, Re my letter to K Folomi 9/9/10

She states that she can not deal with points in my letter and that appeals have to be made on a form.

However, I am informed that appeals made after 28 days of Notice of Rejection may not be accepted.

Is the delay in replying, an attempt to prevent me meeting this arbitrary deadline period?

What do you suggest I do now?

Await your deliberations Or seek advice from my MP, Ms Glenda Jackson, in view of the enclosed information?

Yours sincerely,

Chandra De Kauwe
..............................

28 Achilles Road, West Hampstead,
London, NW6 1EA.
9th September 2010.

FOR THE ATTENTION OF: K. Folami.
The Manager, Transport for London.
PO Box 4555, BN13 1XY.

Dear Sir/Madam,

PCN: GF44575521

I write with reference to the above Penalty charge notice issued to me on the 2nd July 2010, as the, now sold, owner of the car Reg. No: LS56 FET and Ms S. Osibona’s letter dated 2nd August and yours of the 24th August 2010.

This PCN was issued, as a result of stopping to discuss the PCN: GF4448691A, with a Policeman mentioned in my letter of the 6th July 2010 and auspiciously now seen on the in your image No: 548965 C enclosed in your letter 24th August 2010.

In view of the circumstance of the PCN, Ms Stella Osibona was able to cancel the PCN: GF4448691A, confirming her actions by letter on the 2nd August 2010.

For you information, I re-state the bulk of the letter dated 6/7/10 and so that you will be able to re-visit the matter again.

Having looked into the matter for a second time, I trust that you will be now be able to rescind the notice for the reasons explained below.

Having talked to local shopkeepers, I get the impression that the three conflicting parking signs in such close proximity are meant to cause confusion, which TFL are using as a means of raking money from unsuspecting motorists, not using it to monitor and control parking effectively, (the reason for employing staff to watch the screens all day), as people are led to believe.

Should you be unable to do so, please let me know, so that I could seek representation from local MP, Ms Glenda Jackson and ask for her guidance.

Yours sincerely,

Chandra P. De Kauwe
………………………………………………………………………………………

I am the carer for my brother, who is inflicted with Polio, Mr Kirti T. De Kauwe. As he has been severely disabled from near birth, Camden Council has issued him a disabled badge (see copy enclosed) and he is also exempt from TFL Congestion charging. In this capacity, I drive him around, when required.

On the day in question, I was taking him shopping to Swiss Cottage to buy a present for him. Whilst travelling along Finchley Road, I was looking for a place to stop and saw the Red Route stopping board sign (outside Euro Sport Shop, 1 New College Parade, Finchley Road, London, NW3 5EP), which said that I could park for 1 hour between 10am-4pm. Having passed the Sportec Sports Shop, 12 Northways Parade, London, NW3 5EN, I stopped at the next available space, inside a ”designated dotted red box” area, where you can park legally and did his shopping. I am not aware of any other parking prohibition between these two points. For this reason, I received a PCN (PCN: GF4448691A,) for parking at 2.57pm.

On the 2nd July 2010, while taking him on another journey, I decided to do some reconnaissance to ascertain the reason for the PCN. As I parked outside Jimmy’s Thai Restaurant, 7 New College Court, NW3, I saw a male Police Officer, who I later found out to be No: EK 178, going into a shop. I waited until he finished and showed him the ticket that I had received.

I persuaded him to walk over to the place where the other ticket was issued. He agreed that I had parked in the box and because I was shopping for my disabled brother that I should appeal, and if necessary by sending a photo of the Red Route sign, if TFL cannot come over from Worthing, to do so.

I went back to the car and explained to my brother what I had been told, who was relieved because otherwise he would have to pay the fine having been just compulsorily medically retired by DWP, after crippling him further.

As the Police Officer passed the car, he stopped to talk to us and pointed to a Pole above and said that a CCTV operator was presently observing us. My concerns were alleviated when he, however, reminded us that we had to leave within one hour, which was fine we thought, at the time.

Nevertheless, a few days later I have now received a second, PCN: GF44575521, while attempting to find out what I had done wrong the first time around, but this time ably assisted by a Police Officer. So, you see there is confusion, not only for me, but somebody from the Law, as well. That cannot be right can it?

Clearly, you will see that there is a problem here and I would respectfully request that these PCN’s are rescinded.

I thank you in advance, for your kind attention in this matter and I look forward to hearing from you.

Yours faithfully,

Chandra P. De Kauwe
…………………………………………………………………………………..

PNC’s issued on Finchley Road, NW3 between New College Parade and end of Northways Parade

Chandra De Kauwe made this Freedom of Information request to Transport for London
Waiting for an internal review by Transport for London of their handling of this request.
Chandra De Kauwe
10 September 2010

Dear Transport for London,

Dear Sir /Madam

Three Parking restriction boards have been installed in close proximity within this area, with different Parking restriction categories and times, causing confusion to motorists. Please confirm the number of PCN's issued.

Also, how many people have successfully appealed against these PCN's been issued and had these rescinded.

Yours faithfully,

Chandra De Kauwe
……………………………………………………………………………………..

Transport for London
10 September 2010
Our Ref : 1007499539
Date : 10.09.2010

Ms C De Kauwe
[FOI #46593 email]

Dear Ms De Kauwe

Thank you for your request for information dated 10/09/10 which was received by Transport for London on 10/09/10. This request will be dealt with under the terms of the Freedom of Information Act 2000.

We aim to deal with your request promptly and provide you with a response by 08/10/10.

In the meantime, if you have any queries or would like to discuss your request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Patricia Mitchell
Head of Customer Services, Surface Transport
{ticketno:[1175593]}
…………………………………………………………………………
Chandra De Kauwe
12 September 2010

Patricia Mitchell
Head of Customer Services, Surface Transport
Transport for London.

Dear Ms. Mitchell,

You have addressed your response to Ms.

In fact I am a Mr., but then you are not to know.

Yours sincerely,

Chandra De Kauwe
…………………………………………………………………………………………….

Chandra De Kauwe
14 September 2010

Ms. Patricia Mitchell,
Dear Transport for London.

Dear Ms Mitchell,

It is clear that current appeals to PCN procedures need updating.

Accordingly, could you please provide me with the following information:

1. Your guidance instruction given to TfL staff;

2. Deadlines dates for appeals.

3. Time allowed for TfL to reply, to an email or correspondence received concerning such an appeal.

4. Notes on, any, training information issued to TfL employees, who have responsibility for assessing and determining these.

I would forward to hearing from you shortly,

Yours sincerely,

Chandra De Kauwe
…………………………………………………………………………….

Transport for London
14 September 2010

Thank you for your email. We can now confirm that this has been received.

For further information about the Surface Transport Complaints and Feedback Policy including timescales, please see

Problems with roadworks or other street faults? In support of the Mayor’s Streetworks Code of Conduct to help cut congestion, please report these issues by visiting 2]http://www.tfl.gov.uk/roadusers/reportas..

Transport for London

2 Attachments

Our Ref : 1007499539/AR

Date : 07.10.2010

Dear Mr De Kauwe

Thank you for your recent e-mails received by Transport for London (TfL)
on 10 September and 14 September 2010. You have asked for information
regarding Penalty Charge Notices (PCN’s) issued on Finchley Road, NW3
between New College Parade and the end of Northways Parade and how TfL
employees are trained to deal with PCN's.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information that
you require.

Please see the table below for details of PCNs issued during the period 25
October 2006 - 22 September 2010, along with the number of representations
accepted and appeals which were allowed or not contested.

Representations are the first stage of contesting a PCN, this is when a
customer writes to TfL explaining why they feel that they should not have
received one.

If the representation is rejected and they wish to contest further, the
next stage is to submit an appeal to the independent adjudicators at the
Parking and Traffic Appeals Service (PATAS).

Appeals
PCNs Reps allowed/not
Bay location issued accepted contested
O/S 1-3 NEW COLLEGE PDE FINCHLEY ROAD
NW3 693 86 4
5-9 NEW COLLEGE PARADE FINCHLEY ROAD
NW3 365 20 1
10-12 NEW COLLEGE PARADE FINCHLEY ROAD
NW3 2,102 336 12
Total 3,160 442 17

With regard to PCN procedures, I will answer your questions as raised:

1. Your guidance instruction given to TfL staff:

Please find attached the training guidelines issued to TfL staff which
detail when a representation against a PCN should be accepted, and when
it should not.

2. Deadline dates for appeals.

Appeals must be submitted to PATAS within 28 days of the service of the
Notice of Rejection.

3. Time allowed for TfL to reply, to an e-mail or correspondence
received concerning such an appeal.

In considering representations TfL abides by the Department for Transport
(DfT) guidelines listed in their document “Operational Guidance to Local
Authorities: Parking Policy and Enforcement Traffic Management Act 2004”
-

Section 1.28 states:

Consideration of representations

11.28 The enforcement authority must consider representations and any
supporting evidence against a Notice to Owner, regulation 10 PCN or
immobilisation or removal, and serve notice of its decision on the person
making representations within 56 days of the service of representations
whether or not it accepts that the ground in question has been
established. The 56 day period in the regulations should be seen as the
maximum period and authorities should aim to decide representations as
quickly as possible.

As per these guidelines, TfL must respond to all representations within 56
days

4. Notes on, any, training information issued to TfL employees, who
have responsibility for assessing and determining these.

In response to question 4, please find attached the training guidelines
issued to TfL staff that have responsibility for assessing and determining
these.

If this is not the information that you are looking for, or you are unable
to access it for some reason, please contact Graham Hurt, Correspondence
Support Manager – London Streets at [1][email address].

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to reuse any of the information we have disclosed.

Yours sincerely

Samantha Clarke - Jackman

Customer Service Manager - Group Customer Services

DO NOT DELETE.............................
{ticketno:[1175593]}
DO NOT DELETE.............................

____________________________________________________________________

show quoted sections

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org