Dear J. Day,

Thank you for contacting us.

Your enquiry has been received and our Customer Team will respond to your
query as soon as possible. Your ticket number is 50338

We recently received your correspondence and created a ticket for you,
this will allow us to ensure our Customer Team contact you as soon as
possible. Your ticket number is 50338 If you wish to contact us in the
meantime, you can reply to this email.

We will reply to you as soon as possible. However, please be aware that it
is taking up to 40 working days to answer correspondence (although it can
sometimes take longer where the matters raised are more complex or
relevant persons are unavailable for comment). Please accept our apologies
in advance for any inconvenience. Decisions by Inspectors (or decisions
based on the recommendations of Inspectors) are final unless successfully
challenged in the High Court on a point of law. Since there are strict
deadlines for making a legal challenge, please do not wait for our
response.

If you have a new query, you can now contact us by using our new Customer
Contact Form:
[1]https://contact-us.planninginspectorate....

Kind Regards

Customer Team
The Planning Inspectorate

Temple Quay House, 2 The Square, Temple Quay, Bristol, BS1 6PN
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Dear J. Day

We aim to respond to all Freedom of Information requests and Environmental
Information requests within 20 working days. However, there may be
instances that may require additional time, in such cases we will notify
you prior. The Planning Inspectorate are consistently working to improve
our services to our customer, and we thank you for your patience and
understanding.

Dear Planning Inspectorate,

Could I please have a copy of the most up-to-date Planning Inspector
Training Manual?
Please could you ensure in particular that the HOUSING section is the
version which reflects the changes brought about by the NPPF of 19th
December 2023.

Please provide in PDFs or other easily readable format.

Yours faithfully,

J. Day

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show quoted sections

Dear J. Day, 
 
Thank you for contacting the Planning Inspectorate. 
 
Your request has been considered under the Freedom of Information Act
2000. 
 
Please find here attached the Inspector Training Manual (ITM), in three
parts due to size, watermarked from today, 27th February. You will find
the “Housing” chapter of the ITM in the second part.
 
The Inspector Training Manual is subject to regular updates, and the
Manual does not constitute Government policy or guidance and does not seek
to interpret Government policy. In the event that there appears to be a
discrepancy between the Manual and national policy / guidance, any
national policy and guidance will be conclusive.
 
As this document is not written for an external audience, many of the
hyperlinks point to our internal systems at the Inspectorate (including
links from one chapter to another), and therefore will not be accessible
to those outside.
 
I also attach a copy of our Information Requests Complaints Procedure with
contact details for the Information Commissioners Office should you
require it.
 
I hope this information is useful.
 
Kind regards, 

Cecile Leblond (She/Her)

Customer Officer, Customer Team

The Planning Inspectorate

[1][email address]

T 0303 444 5505 or 0303 444 5000 (from 9am to 12pm)

[2]Please take a moment to review the Planning Inspectorate's Privacy
Notice which can be accessed by clicking this link.

Please note that the contents of this email and any attachments are
privileged and/or confidential and intended solely for the use of the
intended recipient. If you are not the intended recipient of this email
and its attachments, you must take no action based upon them, nor must you
copy or show them to anyone. Please contact the sender if you believe you
have received this email in error and then delete this email from your
system.

Recipients should note that e-mail traffic on Planning Inspectorate
systems is subject to monitoring, recording and auditing to secure the
effective operation of the system and for other lawful purposes. The
Planning Inspectorate has taken steps to keep this e-mail and any
attachments free from viruses. It accepts no liability for any loss or
damage caused as a result of any virus being passed on. It is the
responsibility of the recipient to perform all necessary checks.

The statements expressed in this e-mail are personal and do not
necessarily reflect the opinions or policies of the Inspectorate.

DPC:76616c646f72

[3]Environmental advice image with text saying please consider the
environment before printing this email

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