PIPs department system down on Wednesday 11 May 2016
Dear Department for Work and Pensions,
Re: PIPs enquiry line (0345 850 3322)
On Wednesday 11 May 2016 at around 5:30pm, an adviser on the telephone informed me that the system to access case files was 'down'.
I am hereby requesting the following under the FOI act:
1. Please provide any/all correspondence circulated to staff regarding the 'downtime', including all correspondence in regards to the initial report of an error (if applicable)
2. Please detail any reasons of why the system was 'down'
3. Please disclose staff guidance and DWP procedures for such events when a certain computer system is 'down'/not working
I would be grateful if you could please respond to my request via PDF letter.
Many thanks for your assistance in this matter.
Yours faithfully,
J Johnston
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
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If your email is a Freedom of Information request you can normally
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Should you have any further queries in connection with this request do
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Dear DWP freedom-of-information-requests,
I would like to chase up my FOI request that I sent to you on 24 May 2016, please. By law I should of received a reply on or before 22 June 2016.
Please remit a response ASAP.
Many thanks
Mr J Johnston
Dear DWP freedom-of-information-requests,
Following my previous email sent and successfully delivered into your inbox, I am yet to receive a reply in regards to my FOI request. I cannot quote a reference as I have not been sent one.
I originally sent the request on: 24 May 2016
I received acknowledgement on: 24 May 2016
I SHOULD of received my request by: 22 June 2016 (this excludes non-working days and holidays)
I chased on: 24 June 2016 (2 days overdue)
I am following up again on: 28 June 2016 (3 days overdue)
Please remit a response ASAP.
Yours sincerely,
Mr J Johnston
Dear Department for Work and Pensions,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'PIPs department system down on Wednesday 11 May 2016'.
I originally sent my request in on 24 May 2016 meaning I should of received a response by 22 June 2016. I am still awaiting a response. This is now my THIRD reminder to remit a response ASAP as this is now heavily overdue.
I would like an explanation from the person who conducts the internal review to as why this particular request has been mishandled and delayed for so long. Please do not simply just apologise, please explain why the delay has happened.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...
Thanks
Yours faithfully,
Mr J Johnston
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/freedom-of-informa...
References
Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...
Dear Mr Johnston
Please find attached our response to your recent Freedom of Information
request.
Yours sincerely
DWP Central Freedom of Information Team
Dear Mr Johnston,
Please find attached the reply to your recent Freedom of Information
request reference number 1988 with associated document:
Thank you,
DWP Freedom of Information Team
Dear Operations FOI Requests,
Your Ref: FoI VTR 1988
Many thanks for your work in regards to this FOI request. I appreciate your work and apology in regards to the late response.
Thanks again.
Yours sincerely,
Mr J Johnston
This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
For further information on making Freedom of Information requests please click on the link below.
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Mr J Johnston left an annotation ()
So they can respond to an internal review within 1 working day, but takes them way past the deadline for a normal simple request? Errmm, okay then.