PIP refusal rates associated with specific Health Care Professionals

Mrob made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

I would be grateful if you could provide the following information :

1. Do the department or providers (i.e. Capita and or Atos) of PIP assessments (PA4 reports) undertake regular comparative assessments of the PER CAPITA REFUSAL RATES (i.e. comparison of the number of assessments by individual Healthcare Professionals (HCP) that led to refusals of an award adjusted for working hours) or a comparative PERCENTAGE REFUSAL RATE PER REPORT (i.e. comparison of the % of individual assessments by individual HCPs leading to refusals of an award).

If not:
2. have either such checks been undertaken on a one off or sampling basis

If neither 1 nor 2 have been undertaken:
3. please provide details of the methods (if any) are used to assess whether individual HCPs do not habitually produce reports that are significantly out of step compared to their peers with regard to refused awards

4. If there are no global assessment measures what methods are used to used to compare the respective outputs of HCPs in terms of severity of the report (in terms of the likelihood of refusal)

5. If only option 3 is relevant:
Please could you provide details (for a period of 3-6 months) of the over level of global variation and the number of HCPs (by region if possible*) whose reports lead to refusals that are significantly above and below average (i.e. i) resulting refusals are more than 2 standard deviations beyond normal, ii) are 45 or more % higher than average resulting refusals or (iii) other similar measure of significance)

6. If only option 4 applies :
Please provide details as per "5" or other measure that would allow an assessment of the variation between different HCPs and the number coming significantly outside the norm.

7. If either options 1 or 2 apply:
Please could you provide the following information (if possible broken down by region if possible)* for any recent 6 month period or (in the case of only "2" applying for whatever periods are available):
a) What are the "Per Capita Refusal rates" (PCRS) or the "percentage refusal rate per report" (PCRR)
b) How many HCPs PCRS or PCRR is more than 20%, 30% 40% and 45%
i) above average
ii) below average
c) if the above information is not available, provide any information relevant to the question

Yours faithfully,

Mike Robinson
* If the cost of doing so would be disproportionate then national figures would be acceptable or preferably those for the North East or Darlington whichever available

Dear Department for Work and Pensions,

I note that I have not yet had a response to my request for information.

I accept that there is likely to be a delay in responding due to the pandemic. Whilst this is reasonable, in my experience, a notice to this effect is normally sent out.

I am therefore writing to check if the request has been received

Yours faithfully,

Mike Robinson

Dear Department for Work and Pensions,

I am concerned that I appear to have had no response to my Freedom of Information request of 31/10/2020.

Though (as I indicated in my further correspondence of 28/11/2020) I accepted that, due to the pandemic, there are particular difficulties at the moment and I recognise the intervening holiday period has restricted the number of working days available but, even taking these factors into account, the period taken does appear to have been overlong.

I would be grateful if you could give consideration to this matter by the end of January after which point I will have no alternative but to seek an internal review.

Yours faithfully,

Mike Robinson

DWP freedom-of-information-requests, Department for Work and Pensions

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DWP freedom-of-information-requests, Department for Work and Pensions

Dear Mike Robinson

We've checked our mailbox and can find no trace of any emails from you on either 31/10/2020 or 28/11/2020.
When we do receive an email our mailbox will automatically send an acknowledgement.

If you would like to resubmit your request we will consider a response.

Kind regards
DWP Central FOI Team

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Dear DWP Central FOI Team,

Thank you for your correspondence dated 05/01/2021.

The original request of 31/10/20 was as follows:

<<Dear Department for Work and Pensions,

I would be grateful if you could provide the following information :

1. Do the department or providers (i.e. Capita and or Atos) of PIP assessments (PA4 reports) undertake regular comparative assessments of the PER CAPITA REFUSAL RATES (i.e. comparison of the number of assessments by individual Healthcare Professionals (HCP) that led to refusals of an award - adjusted for working hours) or a comparative PERCENTAGE REFUSAL RATE PER REPORT (i.e. comparison of the percentage of individual assessments by individual HCPs leading to refusals of an award)?

If not:
2. have either such checks been undertaken on a one-off or sampling basis

If neither 1 nor 2 have been undertaken:
3. please provide details of the methods (if any) are used to assess whether individual HCPs do not habitually produce reports that are significantly out of step compared to their peers with regard to refused awards

4. If there are no global assessment measures what methods are used to compare the respective outputs of HCPs in terms of severity of the report (in terms of the likelihood of refusal)

5. If only option 3 is relevant:
Please could you provide details (for a period of 3-6 months) of the over level of global variation and the number of HCPs (by region if possible*) whose reports lead to refusals that are significantly above and below average (i.e. i) resulting refusals are more than 2 standard deviations beyond normal, ii) are 45 or more percentage points higher than average resulting refusals or (iii) other similar measure of significance)

6. If only option 4 applies :
Please provide details as per "5" or other measures that would allow an assessment of the variation between different HCPs and the number coming significantly outside the norm.

7. If either options 1 or 2 apply:
Please could you provide the following information (if possible broken down by region if possible)* for any recent 6 month period or (in the case of only "2" applying for whatever periods are available):
a) What are the "Per Capita Refusal rates" (PCRS) or the "percentage refusal rate per report" (PCRR)
b) How many HCPs PCRS or PCRR is more than 20%, 30% 40% and 45%
i) above average
ii) below average
c) if the above information is not available, provide any information relevant to the question of comparison.

Yours faithfully,

Mike Robinson
* If the cost of doing so would be disproportionate then national figures would be acceptable or preferably those for the North East or Darlington whichever available>>

Yours sincerely,

Mike Robinson

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

1 Attachment

Dear Mike Robinson,

I am writing in response to your request for information, received 5th
January.

Yours sincerely,

DWP Central FoI Team