PIP Application by non-speaker

CP made this Freedom of Information request to Department for Work and Pensions This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

CP
Delivered

Dear Department for Work and Pensions,
I have just tried to start a PIP claim and as a non-speaker, I used RELAYUK to make the call - apparently to a chap named Craig - who, unfortunately was clearly unable to waste his time dealing with a disabled customer and he rang off before I was able to communicate further with him..
This was NOT a problem caused by the app or system - it was due to Craig himself.

Could you please provide the stats showing the number of calls made to start a PIP claim via RelayUK vs number of normal phone calls, per day over the last 12 months?
How many of the RelayUK calls are broken by DWP before the call is complete ?

Yours faithfully,

Colin Paterson

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DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
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CP
Delivered

Dear Department for Work and Pensions,

I would ilke an internal review on this still unresponded to - FOI .
If you fail - I will contact the information commissioner
It is a simple question that you appear unable to answer ...

Yours faithfully,

Colin Paterson

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DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from [1][email
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We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request please
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Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from [1][email
address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
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Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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DWP Central FOI Team,

1 Attachment

Dear Colin Paterson,

I am writing in response to your request for information, received 3rd
December.

Yours sincerely,

DWP Central FoI Team

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DWP Central FOI Team,

1 Attachment

Dear Colin Paterson,

I am writing in response to your request for information, received 6th
January.

Yours sincerely,

DWP Central FoI Team

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