Pink Oyster Route Validators and OSIs

Mike Whitaker made this Freedom of Information request to Transport for London

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Transport for London,

I have recently found a new pink Oyster route validator at Woolwich Arsenal station. This is not documented on your website yet. Please can you provide a list of any other stations which now have pink route validators but are not yet listed on your website.

Also, please can you confirm whether the list of Oyster OSIs provided in an Excel spreadsheet in May 2010 is still current. If there have been any changes please provide a new list.

Yours faithfully,

Mike Whitaker

Transport for London

Our Ref :  1007711220

Date      :  14.10.2010             

 

 

Mr  M Whitaker

[FOI #49068 email]

 

 

Dear Mr Whitaker

 

 

Thank you for your request for information dated 10/10/2010 which was
received by Transport for London on  10/10/2010 concerning Oyster
Validators.  This request will be dealt with under the terms of the
Freedom of Information Act 2000. 

 

We aim to deal with your request promptly and provide you with a response
by 05/11/2010.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Once again, thank you for taking the time to contact us. 

 

 

Yours sincerely

 

 

 

Patricia Mitchell

Head of Customer Services, Surface Transport

 

 

 

 
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Transport for London

1 Attachment

Our Ref:         1007711220

Date:              05.11.2010

 

 

Mr M Whitaker

[1][FOI #49068 email]

 

 

Dear Mr Whitaker

Thank you for your email of 10 October 2010. You asked for information
about Oyster validators.  

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require.

Attached is the current list of OSIs, which differs very slightly, when
compared with the May 10 version.

The list of Oyster Route validator locations on our web site is up to date
and correct. There are not supposed to be any Oyster Route validators at
Woolwich Arsenal.  We will urgently investigate the status of the
validators at that station. If any have an incorrect pink reader we will
ensure that they are changed to yellow. The validators at Woolwich Arsenal
are for touching in or touching out only.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the information sheet below for details of your right to appeal
as well as information on copyright and what to do if you would like to
re-use any of the information we have disclosed.

Yours sincerely

 

 

 Samantha Clarke-Jackman

Customer Services Manager – Correspondence

 

 

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References

Visible links
1. mailto:[FOI #49068 email]
2. http://www.ico.gov.uk/

Dear Transport for London,

Thank you for your response to my request. I have a few supplementary questions regarding the current list of OSIs.

1. Can you confirm that "Same NLC OSI" means an OSI between two or more gatelines within the same station?
2. Can you confirm that similar OSIs exist between all three gatelines at Kings X St Pancras LU and the NR stations at both Kings X and St Pancras International?
3. Can you confirm that similar OSIs exist between all three gatelines at Waterloo LU and both Waterloo NR and Waterloo East NR?
4. A similar list from the ATOC fares manual included OSIs between Bank and Cannon Street (both LU and NR) Have these ever been valid OSIs and/or will they be valid in the future?

Yours faithfully,

Mike Whitaker

Transport for London

 

Thank you for your email.  We can now confirm that this has been
received. 

 

For further information about the Surface Transport Complaints and
Feedback Policy including timescales, please see
[1]http://www.tfl.gov.uk/corporate/about-tf...

 

Problems with roadworks or other street faults? In support of the Mayor’s
Streetworks Code of Conduct to help cut congestion, please report these
issues by visiting
[2]http://www.tfl.gov.uk/roadusers/reportas...

 

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References

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1. http://www.tfl.gov.uk/corporate/about-tf...
2. http://www.tfl.gov.uk/roadusers/reportas...

Marlon Campbell left an annotation ()

Why is there not an OSI between Smitham and Coulsdon South?

Mike Whitaker left an annotation ()

I can't see why you'd need one. Coulsdon South is the last station in the Oyster area on that line and all trains that call there have just called at Purley where you would change for the Tattenham Corner line.

FOI, Transport for London

1 Attachment

Our Ref:         1007711220/GJ

Date:               29.11.2010

 

 

 

 

Dear Mr Whitaker

 

Thank you for your e-mail received by Transport for London (TfL) on 8
November 2010 asking for further information about Out of Station
Interchanges (OSIs).

 

Your request has been considered under the requirements of the Freedom of
Information Act 2000 and I can confirm that TfL does hold the information
you require.

 

1. Can you confirm that "Same NLC OSI" means an OSI between two or more
gatelines within the same station?

 

A "Same NLC OSI" means an OSI between specific gates or validators within
the same station (or the same part of the station if the station is
subdivided for the purposes of Oyster ticketing).

2. Can you confirm that similar OSIs exist between all three gatelines at
Kings X St Pancras LU and the NR stations at both Kings X and St Pancras
International?

 

There are no Same-NLC OSIs at Kings Cross/St Pancras.

 

OSIs Kings Cross/St Pancras exist between any pair of, but not within any
of, the following:

 

Kings Cross LU (Western ticket hall)

Kings Cross LU (Northern ticket Hall)

Kings Cross LU (main tube ticket hall)

Kings Cross NR

St Pancras International

 

3. Can you confirm that similar OSIs exist between all three gatelines at
Waterloo LU and both Waterloo NR and Waterloo East NR?

 

The “traditional” (i.e. not the Jubilee Line) part of Waterloo LU station
has a same-NLC OSI between Waterloo & City Line validators and the rest of
the Oyster devices at that part of Waterloo LU station.

 

Otherwise the only OSIs are standard OSIs between any pair of:

 

Waterloo LU (Jubilee Line ticket hall)

Waterloo LU (not Jubilee Line)

Waterloo East NR

Waterloo NR

 

4. A similar list from the ATOC fares manual included OSIs between Bank
and Cannon Street (both LU and NR) Have these ever been valid OSIs and/or
will they be valid in the future?

 

TfL does not maintain historic records of OSIs. To the best of our
knowledge neither have ever been formal OSIs. TfL has no proposals to make
Bank to Cannon Street LU an OSI, but we are currently seeking the views of
the NR train operating companies as to whether they would wish to make
Bank to Cannon Street NR into an OSI.

 

If this is not the information you are looking for please feel free to
contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

Corporate Governance Directorate

General Counsel

Transport for London

 

[1][TfL request email]

 

 

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Original Text

From: [FOI #49068 email]
To: [email address]
CC:
Sent: 08.11.10 18:02:55
Subject: Re: London Buses

Dear Transport for London,

Thank you for your response to my request. I have a few
supplementary questions regarding the current list of OSIs.

1. Can you confirm that "Same NLC OSI" means an OSI between two or
more gatelines within the same station?
2. Can you confirm that similar OSIs exist between all three
gatelines at Kings X St Pancras LU and the NR stations at both
Kings X and St Pancras International?
3. Can you confirm that similar OSIs exist between all three
gatelines at Waterloo LU and both Waterloo NR and Waterloo East NR?
4. A similar list from the ATOC fares manual included OSIs between
Bank and Cannon Street (both LU and NR) Have these ever been valid
OSIs and/or will they be valid in the future?

Yours faithfully,

Mike Whitaker

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Dear FOI,

Thank you for your comprehensive additional explanations.

If I might take the liberty of providing customer feedback on the final point: I know of several people who would like to see an OSI between Cannon Street NR and Bank. Also, for Saturdays particularly, an OSI between Cannon Street NR and Mansion House would be useful. Finally, Deptford NR to New Cross would allow people from the Greenwich line access to LO as one journey.

I do not require a response to this comment.

Yours sincerely,

Mike Whitaker

freddrick london left an annotation ()

Deptford to New Cross is quite a walk! North Ealing and West Acton would make much more sense!