Dear Highland NHS Board,

your feedback team is apparently no longer dealing with Formal Complaints, so I would be grateful if your organization could please provide me with everything needed to make one?

I would also remind your organization, one more time, that your members of staff, regardless of who they are, or who they think they are, are not authorized to put their hands on people. That is physical assault.

Yours faithfully,

S Sabato

FOIRequestsHighland (NHS HIGHLAND),

Thank you for your FOI request.


Your request has been passed to a member of the FOI team and a reference
number for your request will be issued to you in the near future.

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FOIRequestsHighland (NHS HIGHLAND),

Dear Mr Sabato,

Thank you for your email. In the first instance, please raise your concerns directly to your line manager.

Many thanks,

Anna McInally
Board Services Assistant

NHS Highland
Assynt House, Beechwood Park, Inverness, IV2 3BW

My usual hours of working are 8am to 4pm.

I will be working at home for the majority of the week due to CO-VID 19.

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thank you for having kept me waiting so long for providing me with your new procedure for submitting my Formal Complaint.

I hope that your CCTV images will still be available by the time your organization commences the investigation of my Formal Complaint.

When your local mates make Formal Complaints against foreign workers, they are immediately investigated. Immediately! But when foreign workers make Formal Complaints against your local mates, they are either ignored or being kept waiting.

Thank you again.

Yours sincerely,

S Sabato