Dear Transport for London,

On the 28th May 2015 you issued an operator licence number 008797 tp PCS Events Ltd.

I note from your regulations "A fixed landline telephone number for bookings is required. A licence cannot be issued without this."

What was their land line number when you issued the licence.?

By law, public authorities must respond promptly to requests. Given that this is a very simple request is there any chance you could actually follow that guidance and not leave it to the very last day of the 20 working days.

Yours faithfully,

Mr.M.Robson

Dear Transport for London,

Correction, that should be issued in 2014 not 2015.

Yours faithfully,

Mr.M.Robson

FOI, Transport for London

Dear Mr Robson

 

TfL Ref: FOI-0485-1617

 

Thank you for your email received by Transport for London (TfL) on 31 May
2016.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be provided to you by 28 June 2016.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

 

Dear Transport for London,

 

Correction, that should be issued in 2014 not 2015.

 

Yours faithfully,

 

Mr.M.Robson

 

 

 

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Mr.M.Robson left an annotation ()

How long does it take to find a phone number?

Dear FOI,
Simple question and you are late, can you provide an answer soon as possible.

Yours sincerely,

Mr.M.Robson

FOI, Transport for London

Dear Mr Robson

 

Thank you for your email.

 

Firstly, please accept my sincere apologies for the delay in responding to
your request.

 

The response to your request is underway and should be with you this week.
I am sorry for any inconvenience caused by this delay.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

 

 

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FOI, Transport for London

1 Attachment

Dear Mr Robson

 

TfL Ref: FOI-0485-1617

 

Thank you for your email received by TfL on 30 May 2016 asking for
information about licensed operator PCS Events. Please accept my sincere
apologies for the delay in responding to you.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act Regulations and our Information Access
Policy. I can confirm we do hold the information you require. You asked:

 

On the 28th May 2014 you issued an operator licence number 008797 to PCS
Events Ltd. I note from your regulations "A fixed landline telephone
number for bookings is required. A licence cannot be issued without this."
What was their land line number when you issued the licence?

 

The number supplied by PCS on their application form was 0845 223 2000.

 

Current policy requires a landline to be specified at the time of
application, a requirement which was met by PCS. However, it is not a
regulatory requirement for an operator to specifically maintain a landline
once licensed and operational.

 

On 17 March the TfL board approved a range of proposals to amend private
hire regulations including a proposal that customers must be able to speak
to an operator verbally for enquiries or complaints in relation to booked
journeys. It will not be compulsory for private hire operators to have to
accept bookings by phone.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear FOI,

Thanks for the reply.

Can you clarify a point, an 0845 number is not based in any location in the UK (that is why they are called Non Geographic). So when someone calls the 0845 number they will not know where they are calling. Also 0845 is an incoming only phone number.

Is this acceptable within TfL regulations?

Yours sincerely,

Mr.M.Robson

FOI, Transport for London

Dear Mr Robson

 

Thank you for your query. We do not specify that the number supplied
should have a geographic prefix.  Our requirement is a fixed land line
number and therefore the 0845 number supplied is acceptable.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

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