PHSO Staff survey 2020 and staff survey templates 2017 to 2019

The request was partially successful.

Dear Parliamentary and Health Service Ombudsman,

I would like to request that you provide me with

1. the PHSO staff survey for 2020.

2. the template for the PHSO staff survey for 2017

3. the template for the PHSO staff survey for 2018

4. the template for the PHSO staff survey for 2019

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters.

If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

If the release of any of this information is prohibited on the grounds of breach of confidence, I ask that you supply me with copies of the confidentiality agreement and remind you that information should not be treated as confidential if such an agreement has not been signed.

I understand that you are required to respond to my request within one calendar month after you receive this letter. I would be grateful if you could confirm in writing that you have received this request.

I look forward to hearing from you.
Yours faithfully

liz perloff

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we will respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and will be responded to within one
calendar month in accordance with the statutory time frame set out in the
Act. We may contact you before this time if we require further
clarification or if we need to extend the time required to complete your
request. For Subject Access Requests, we will send any personal
information via secure email, unless you instruct us differently. To
access the information on the email we send, you will need to sign up to
our secure email service. Details can be found on our website using the
link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

InformationRights, Parliamentary and Health Service Ombudsman

Dear Ms Perloff,

 

RE: Your information request: FOI120

 

I write in response to your email to the Parliamentary and Health Service
Ombudsman (PHSO) 4 January 2021 requesting information under the Freedom
of Information (FOI) Act 2000.

 

Request:

1. the PHSO staff survey for 2020.

 

2. the template for the PHSO staff survey for 2017

 

3. the template for the PHSO staff survey for 2018

 

4. the template for the PHSO staff survey for 2019

 

Response:

Before we respond in full, please can you confirm by what you mean as
templates?  Do you mean the questions staff at PHSO were asked?

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [1]www.ombudsman.org.uk

 

 

 

 

 

References

Visible links
1. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

Dear InformationRights,

to clarify, by staff survey templates i meant the

1. questions you asked in the 2017 staff survey

2, questions you asked in the 2018 staff survey

3. questions you asked in the 2019 staff survey

thank you

Yours sincerely,

liz perloff

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:

https://ico.org.uk/

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

InformationRights, Parliamentary and Health Service Ombudsman

Dear Ms Perloff

 

RE: Your information request: FOI120

 

I write in response to your email to the Parliamentary and Health Service
Ombudsman (PHSO) 4 January 2020 requesting information under the Freedom
of Information (FOI) Act 2000.

 

Request:

1. the PHSO staff survey for 2020.

 

2. the template for the PHSO staff survey for 2017

 

3. the template for the PHSO staff survey for 2018

 

4. the template for the PHSO staff survey for 2019

 

Response:

I shall respond to each question below:

 

1 – This is exempt under section 22 of the FOI Act as it is information
intended for future publication. I have been informed this will happen
later in the year.

 

2,3 & 4 – This is exempt under section 21 of the FOI Act as it is
accessible by other means.  You can find the questions to the previous
staff surveys on the results on our website, please see the link below:

 

[1]https://www.ombudsman.org.uk/search-resu...

 

If you believe we have made an error in the way I have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[2][PHSO request email] . You will need to specify that the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([3]www.ico.org.uk ) or seek a judicial remedy.

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [4]www.ombudsman.org.uk

 

 

 

 

References

Visible links
1. https://www.ombudsman.org.uk/search-resu...
2. mailto:[PHSO request email]
3. http://www.ico.org.uk/
4. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

Dear InformationRights,
To clarify,

please i request

the questions asked in the PHSO staff survey for 2017

the questions asked in the PHSO staff survey for 2018

the questions asked in the PHSO staff survey for 2019

Yours sincerely,

liz perloff

InformationRights, Parliamentary and Health Service Ombudsman

Dear Ms Perloff,

Thank you for your email.

The link we provided gives you the results from our staff surveys. Within the results are all the questions staff were asked from the 2017, 2018 and 2019 PHSO staff survey.

If you believe we have made an error in the way I have processed your information request, it is open to you to request an internal review. You can do this by writing to us by post or by email to [PHSO request email] . You will need to specify that the nature of the issue is and we can consider the matter further. Beyond that, it is open to you to complain to the Information Commissioner’s Office (www.ico.org.uk ) or seek a judicial remedy.

Yours sincerely

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
W: www.ombudsman.org.uk

show quoted sections

Dear InformationRights,

Yes i do believe you have misunderstood me.

I asked for the survey template as their is no uniformity of questions in all the PHSO staff surveys published.
Which leaves me unable to compare and contrast these surveys.

Please provide the template staff survey questions to enable me to do this

thank you
Yours sincerely,

liz perloff

InformationRights, Parliamentary and Health Service Ombudsman

1 Attachment

Dear Ms Perloff,

Thank you for explaining further and I apologise if we misunderstood your request fully.

Please find attached the 2017 staff survey questions.

We do not hold templates for the 2018 and 2019 as these were done by Civil Service People Survey (CSPS). To obtain these you may want to contact the Cabinet Office with an FOI request asking for these. You can contact them at [email address]

Yours sincerely,

Freedom of Information & Data Protection Team
Parliamentary and Health Service Ombudsman
E: [PHSO request email]
W: www.ombudsman.org.uk

show quoted sections

liz perloff left an annotation ()

I am confused why the Governments cabinet office would be conducting staff surveys of an independent Parliamentary And Health Service Ombuds organisation but thank you for the suggestion.

which i have acted upon.

regards
liz perloff

liz perloff left an annotation ()

Dear PHSO FOI team,

Oh dear, I Just read some disturbing news that Whitehall departments such as the Cabinet Office run a ‘clearing house’ on FOI requests and keep ‘lists’ of people who make these requests.

I am super confident that you had the best of intentions and it is merely a coincidence that you directed me to the Cabinet Office ‘FOI Clearing House’ to get access to the rest of the information I requested from PHSO.

I would like to return the favour and bring to your attention that you may wish to limit directing others to the Freedom of Information Department at the Cabinet Office. Which was described by the MP David Davids’ As a Clearing House operation that is “certainly against the spirit of that Act - and probably the letter, too”

And Michelle Stanistreet, NUJ general secretary, said: "The existence of this clearing house in the Cabinet Office is positively Orwellian. It poses serious questions about the government's approach to access to information, its attitude to the public's right to know and the collation of journalists’ personal information

Here is the link if you wish to read the whole article.
https://www.opendemocracy.net/en/dark-mo...

thank you

Liz Perloff

J Roberts left an annotation ()

Public Administration and Constitutional Affairs Committee
Parliamentary and Health Service Ombudsman Scrutiny 2021–22
Sixth Report of Session 2022–23

HC 745
Published on 31 March 2023

'49. ...Furthermore, while the number of employees experiencing high anxiety decreased from 46% to 38% in 2021–22, this is still a significant proportion. The Chief Executive* largely put these results down to wider cost of living pressures and ongoing issues related to the Covid-19 pandemic.

65 '...It is therefore disappointing that the PHSO’s written evidence to the inquiry highlighted discrepancies in some of this data. It highlighted that changes in the methodology for calculating the scores of the staff survey meant that “11 of the 2020 section average scores previously provided to PACAC have changed slightly” since the Committee’s PHSO Scrutiny 2020–21 Report was written. The PHSO said this was due to identifying that the research agency that conducted the survey had “not applied a methodology that was fully consistent with the Civil Service People Survey” and to ensure they are directly comparable. Furthermore,
the PHSO explained:

At the end of each financial year, we carry out checks on performance data to make sure it is accurate before we publish it in PHSO’s Annual Report. As a result, the data that appears in the 2022–23 Annual Report, when it is published in 2023, may differ slightly from 2022–23 data provided to the Committee before then.

66. This inconsistent approach to the presentation of data across the organisation hinders the overall transparency, accountability, and accuracy of the scrutiny process.'

https://committees.parliament.uk/work/69...

* Amanda Amroliwala to stand down as Chief Executive
https://www.ombudsman.org.uk/news-and-bl...

C Rock left an annotation ()

I cannot understand why the PHSO should be so interested in its employees suffering in 'high anxiety levels' and have no interest in its customers deterioration in health just for bringing their experiences and evidence: Customers who came potentially already with high axiety levels after having service failures requiring complaint and investigation then been further let down seriously by an uncaring, opaque and unfit process.

What PHSO doesnt monitor doesn't get reported on, of course. Back to key tactics for dodging accountability, as has been illustrated and evidenced so often in the past ten years or so.

PHSO not so sqeky clean as it pretends. Dont measure failure and it wont show up at PHSO budget justification time.