Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:

https://ico.org.uk/

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

Dear Susan Britton,

Data Protection Act - INFORMATION REQUEST/MATERIAL EVIDENCE REQUEST

Thank you for your email of 25 September 2023 in which you requested
information from the Parliamentary and Health Service Ombudsman (PHSO).

Your request.

“Please provide all personal and public data under all applicable
legislation, including:

All internal PHSO communications from 2018 until present.

All communications to and from third parties since 2018.

Information relating to the processing of my data.

Information relating to any parties outside of the PHSO involved in
decisions made by the PHSO.

Data provided should not emails sent to the PHSO by me.”

You have requested your personal data via www.whatdotheyknow.com – this is
a public website intended for requests for information under, for example,
the Freedom of Information Act. It is not appropriate to request personal
data via this site as they explain in their House rules’.

I would be grateful if you were to resubmit your request direct to the
Parliamentary and Health Service Ombudsman (PHSO)
[1][email address] using an email address you have
previously used to correspond with us which will allow us to identify you
against our records.

Extract from WhatDoTheyKnow house rules.

Only use WhatDoTheyKnow to request information which anyone could expect
to obtain if they requested it. If you have a specific right to
information, for example because you are seeking your own personal
information, then you should correspond privately with the public body
concerned to request it. Requests for your own personal information are
known as Subject Access requests and the Information Commissioner (ICO)
has published advice on making such requests.

Yours sincerely

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [2][PHSO request email]

W: [3]www.ombudsman.org.uk

References

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1. mailto:[email address]
2. mailto:[PHSO request email]
3. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

Dear Susan Britton,

Thank you for your email of 29 September 2023 in which you requested
information from the Parliamentary and Health Service Ombudsman (PHSO).
Your request has been handled in accordance with the Freedom of
Information Act 2000.

Your request:

“I am still waiting for an acknowledgment of a data request sent several
times by email. This includes FOIA data.

Original request
“Please provide all personal and public data under all applicable
legislation, including:

All internal PHSO communications from 2018 until present.

All communications to and from third parties since 2018.

Information relating to the processing of my data.

Information relating to any parties outside of the PHSO involved in
decisions made by the PHSO.

Data provided should not emails sent to the PHSO by me.”

Our response:

Section 8 of the Freedom of Information Act 2000 sets out the criteria for
what constitutes a valid request. Section 8(1)c requires that the request
for information must adequately describe the information sought.
Unfortunately, your request does not adequately describe the information
sought and is therefore not a valid request.

Please bear in mind the legislation allows access to information 'held' by
us and not for the creation of new information or opinion. Therefore, we
may only be able to supply documents or data that contain the information
we hold in response to your request.

The department reasonably requires further information to identify and
locate the information that you have asked for.

Please clarify detailing specifically what information is sought.

It may be that the information can be found on our website, there are a
wide range of policies and procedures on our publication scheme.

[1]Our Publication Scheme (ombudsman.org.uk)

Details of how we deal with complaints and cases can be found by searching
for our service model guidance. The version on our website is slightly
outdated, a newer version is available by searching our disclosure log.
Which is also available on our website.

[2]House-on-the-Hill PHSO (houseonthehill.com)

Details of how to make a complaint or challenge our casework decision can
also be found on our website.

[3]Feedback about our service | Parliamentary and Health Service Ombudsman
(PHSO)

The Ombudsman draws his powers from two Acts of Parliament. The Health
Service Commissioner’s Act 1993 and the Parliamentary Commissioner Act
1967.

Please find links to both acts below:

[4]Health Service Commissioners Act 1993 (legislation.gov.uk)

[5]Parliamentary Commissioner Act 1967 (legislation.gov.uk)

In relation to your request for details of “any parties outside of the
PHSO involved in decisions”. This information is not held we are an
independent Ombudsman hence our decisions are our own and final.
Information about who we are and what we do is also available online.

[6]Who we are (ombudsman.org.uk)

“Information relating to the processing of my data.”

This is a request for your own data and will be dealt with as a Subject
Access Request and not a request under the Freedom of Information Act, we
have already recorded a Subject Access Request and a request for Material
Evidence, which is described as the information we used to decide about a
case. We have acknowledged these requests and confirmed that we would
normally aim to respond to within a month.

All information you are entitled to under the legislation that governs
those types of requests will be disclosed to you. However, we are unable
to do this without a suitable email address to respond to. As explained in
our email 25 September 2023 it is not appropriate to request personal data
via the What do they know website.

Requests made under the different Acts are recorded and responded to
separately. This is because requests for personal data are private,
requests under the Freedom of Information Act are published on our
disclosure log.

If we do not receive a response to this request for clarification within 8
weeks, we will close the request – No Clarification received. This will
only apply to the Freedom of Information aspect of your requests. We await
a suitable email address for the Subject Access and Material Evidence
requests.

We hope that this information is useful.

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[7][PHSO request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([8]www.ico.org.uk).

Yours sincerely

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

PHSO CityGate

47-51 Mosley Street

Manchester

M2 3HQ

E: [9][PHSO request email]

W: [10]www.ombudsman.org.uk

Want to know more about your information rights? Read our privacy notice

References

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1. https://www.ombudsman.org.uk/about-us/co...
2. https://phso.houseonthehill.com/supisacs...
3. https://www.ombudsman.org.uk/about-us/fe...
4. https://www.legislation.gov.uk/ukpga/199...
5. https://www.legislation.gov.uk/ukpga/196...
6. https://www.ombudsman.org.uk/about-us/wh...
7. mailto:[PHSO request email]
8. http://www.ico.org.uk/
9. mailto:[PHSO request email]
10. http://www.ombudsman.org.uk/
http://www.ombudsman.org.uk/

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