Dear Parliamentary and Health Service Ombudsman,

With repeated effort to contact the PHSO I have been told that my communication and feedback is not welcome or required. Service persons have told me my personal case record has been annotated to that effect.

The PHSO has been contacted numerous times with regard to need of very simple responses, to no avail:
>> To explain why previously traumatised complainant is held 'in limbo' >7 years? There's no accounting for this.
>> Why ten years of service complaint is disregarded in fact blocked to the detriment of complainant? PHSO is aware of discrepancies.

and to state:

>> Why NHS evidence is not checked as to veracity yet used continuously in baseless argument by PHSO? It reveals faulty PHSO method: people are permitted to lie in prejudice to outcome.
>> Why a PHSO outcome is changed to favour NHS without giving explanation? Your record shows collusion; yet challenge from complainant is unaddressed.

My REQUEST: Please supply the exact wording of this 'annotation', and the exact instruction behind it; to deprive complainant of private contact avenue. Its effect is prevention of private discourse relating to serious unresolved rejected complaints.

(a) If this is applies only to my case, please regard it if you wish as a DPA SAR for this information.

(b) If it's a practice in general use, please respond as generic FOI.

Yours faithfully,

C Rock

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

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InformationRights, Parliamentary and Health Service Ombudsman

Dear C Rock

A response has been sent to the email address we have on file for you.

Yours sincerely

Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman
W: www.ombudsman.org.uk

show quoted sections

C Rock left an annotation ()

This simple request took the PHSO 18 days to retrieve this information as a compilation of TWO IMAGES from file i.e. 2 days short of response requirement.

Response as follows [my clarification square brackets]

[In regard to refusal to deal with NHS case evidence: ]

Parliamentary and Health Service Ombudsman
Service
Feedback > F0002055
FEEDBACK: INFORMATION
Status Closed
Owner* : Charlotte Kemp
FO002055
PLEASE NOTE - Rob Behrens sent a letter to Mr Rock at the end of March 2018 that explained we would not be responding further on his case and that we are not in a position to respond further to any further points he may raise in future. Since then, further correspondence has been sent and we are now in a position where will not respond to further correspondence about this case from Mr Rock. Please do not send emails using Egress. If sensitive information is to be emailed, please use password protected PDF letters instead. Customer Care
Regarding Case Type* Non Casework
Feedback Summary * VF reference: HS-224883
Case Owner * Charlotte Kemp
Assigned to CCO Date 01/06/2017
Customer * CRock
OTHER RELATED CASES [no entry]
Received Date*
31/05/2017
Connected To
Type (To)
Description
Acknowledgment Date Inactive
01/06/2017
Read only

[In regard to refusal to deal with PHSO service complaints and harm evidence: ]

Service
Feedback
F0002274
Parliamentary and Health Service
FEEDBACK: INFORMATION
Status Closed
Owner* & Kirsty Fitzsimons
F00022745
PLEASE NOTE - Rob Behrens sent a letter to Mr Rock at the end of March 2018 that explained we would not be responding further on his case and that we are not in a position to respond further to any further points he may raise in future. Since then, further correspondence has been sent and we are now in a position where will not respond to further correspondence about this case from Mr Rock. Please do not send emails using Egress. If sensitive information is to be emailed, please use password protected PDF letters instead.
Customer Care Regarding Case Type* Non Casework
Feedback Summary * Investigation HS-224883
Previous cases: EN-72139, EN-61530 (Destroyed)
Case Owner * Kirsty Fitzsimons
Assigned to CCO Date 28/06/2017
Customer * C Rock
OTHER RELATED CASES
Received Date * 06/06/2017
Connected To
Type (To)
Description
Acknowledgment Date
Inactive
Read only

[end of PHSO docs]

Yes readers - proof that feedback in any form is not to be tolerated, because whatever it is - You are Ignorant and Wrong. As a traumatised complainant you are bound to be unreliable and a liar: a damn nuisance to everybody, actually. "Mark the record"; "Kill them off".

I think this discloses a great deal about the way PHSO deals with feedback and complaints. Is this the same R Behrens who welcomed complainants at face to face meetings: to Learn and Improve? YES! But Quality is not a concept at PHSO. The Split Side is now showing. In failing to review detail of cases containing blatant inaccuracies, 'defendant' lies, and false assumptions made by his inept people, R Behrens denies victims any sense of truth, reconciliation, recompense or closure. Just dismissed with a written sneer (end of March 2018); to leave complainants suffering the harm and indifference: much the same as with A Abraham and J Mellor, for those remembering with cases still outstanding as of this date from those similar periods of treachery.

Says it all very succinctly I think: kill and run attitudes to the very core: jobsworths to the top level. I publish this in the public interest of what to expect from PHSO when going for help with an avoidable and traumatic incident. The PHSO has not even engaged with the 21st century; and its ongoing purpose can be seen to defend public services - of which it is one, no better than the worst.

A growing opinion - "on balance of evidence" even just on this public platform - and a rant-worthy cause, considering the harm done in its process.

Comment welcome here, or in the other places.

liz perloff left an annotation ()

welcome to the tactics of undemocratic republic of PHSO ....

Nicholas Wheatley left an annotation ()

It's the brutal disregard for the welfare of aggrieved complainants that gets me. It would be a simple matter to show a bit of consideration and respond to communications, even if no useful information was sent. The cutting off of communication shows the lack of concern of the Ombudsman for complainants. Ironic at a time when Ombudsmen and academics are showing great concern for those complained about.

C Rock left an annotation ()

It's the welfare of aggrieved complainants that is not in PHSO book. Quite illegal in UK Law and the PHSO's arrogant ignorance will be the ultimate downfall of the puffed-up and incompetent people in that taxpayer-funded shambles. So blatant, but they don't get it.

Take that point of irresponsibility and add it to the inept investigation; cherry-picking evidence; never validating or seeking facts. Engineered tactics dominate the case and for PHSO self-gratification. Hold that stress and add a little bit more... keep it up for year on year with still no outcome, whatever facts or rights a person might raise. And citizen's right to lawful handling have been raised for many years. Refusal to deal, investigate or change, through further ignorance.

The PHSO destroys peoples lives because they can't grasp their own problems - just brush under the carpet. Will it be PHSO R Behrens or the next leadership failure that deals with it, I wonder?

Meanwhile add up the cost of PHSO victim loss, medication and counselling - then add those costs to the PHSO's wasteful budget and we might start to see eyes raised. Historical injustice is not closed by a long chalk.

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