Dear Parliamentary and Health Service Ombudsman,
With repeated effort to contact the PHSO I have been told that my communication and feedback is not welcome or required. Service persons have told me my personal case record has been annotated to that effect.
The PHSO has been contacted numerous times with regard to need of very simple responses, to no avail:
>> To explain why previously traumatised complainant is held 'in limbo' >7 years? There's no accounting for this.
>> Why ten years of service complaint is disregarded in fact blocked to the detriment of complainant? PHSO is aware of discrepancies.
and to state:
>> Why NHS evidence is not checked as to veracity yet used continuously in baseless argument by PHSO? It reveals faulty PHSO method: people are permitted to lie in prejudice to outcome.
>> Why a PHSO outcome is changed to favour NHS without giving explanation? Your record shows collusion; yet challenge from complainant is unaddressed.
My REQUEST: Please supply the exact wording of this 'annotation', and the exact instruction behind it; to deprive complainant of private contact avenue. Its effect is prevention of private discourse relating to serious unresolved rejected complaints.
(a) If this is applies only to my case, please regard it if you wish as a DPA SAR for this information.
(b) If it's a practice in general use, please respond as generic FOI.
Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
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Dear C Rock
A response has been sent to the email address we have on file for you.
Freedom of Information/Data Protection Team
Parliamentary and Health Service Ombudsman