PHSO Annual Complaints report

[name removed] (Account suspended) made this Freedom of Information request to Parliamentary and Health Service Ombudsman

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[name removed] (Account suspended)

Dear Parliamentary and Health Service Ombudsman,

Can you please provide the annual complaints report for complaints you receive about yourselves ( the PHSO) - for both 2011, 2012 or 2010/11 - 2011/12 ?

Thank you

Yours faithfully,

[name removed] [name removed]

foiofficer, Parliamentary and Health Service Ombudsman

Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence.

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Brenda Prentice left an annotation ()

FYI if you don't know already.
http://www.parliament.uk/business/commi-...

After the Mid Staffs hospital report the Parliamentary Administration Select Committee at the House of Commons is launching two new enquiries…..

First focus will be the NHS, but as part of the cross-department inquiry looking into peoples experiences with front lines services,

First inquiry is ‘Complaints, do they make a difference'!

For those who have tried the Health Ombudsman and found her wanting,

• Objectives for inquiries on complaints

Yours

BMP

[name removed] (Account suspended) left an annotation ()

Thank you for the link but it doesn't work? I will try again later.

Note for admin: has this has been flagged by accident? it is not a request for personal information nor a vexatious request. I have received totally flawed (and partly made up nonsense) clinical advice from the PHSO 'special advisor' - I am interested to see if this is common place.

Alex Skene left an annotation ()

I think the correct link should have been:

http://www.parliament.uk/business/commit...

I've updated the status back to "Waiting for a response".

Regards
Alex - WhatDoTheyKnow volunteer

Gasston Aimee, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Ms [name removed]

 

Your information request

 

Thank you for your email of 1 April 2013.  We report on complaints made
about our service at the end of each business year in our Resource
Accounts.  These are available on our website at:
[1]www.ombudsman.org.uk/about-us/publications/annual-reports

 

Information on complaints about us for 2011/12 can be found on pages 9 to
10 of the Resource Accounts for that year.  Information on complaints
about us for 2010/11 can be found on page 8 of the Resource Accounts for
that year.

 

I hope that this information is helpful.

 

Yours sincerely

 

Aimee Gasston

Freedom of Information / Data Protection Officer

Office of the Parliamentary and Health Service Ombudsman

 

Please email the FOI/DP team at: [2][email address]

 

Follow us on

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show quoted sections

All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk

References

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1. http://www.ombudsman.org.uk/about-us/pub...
2. mailto:[email address]
3. http://www.facebook.com/phsombudsman
4. http://www.twitter.com/PHSOmbudsman
5. http://www.linkedin.com/company/parliame...

Della left an annotation ()

Hi Gina,

Your case is very common. Just look at the data. PHSO investigate only a fraction of cases referred 1.7% and find in favour of even fewer. They don't work for US but for THEM.

D. Speers left an annotation ()

SPOT ON annotation Della...have been chasing justice for almost 8 years and PHSO system is really not "fit for purpose" I gave verbal evidence to Health Select Committee for their Complaints and Litigation Inquiry and findings were http://www.parliament.uk/business/commit... be useful to read through prior to next complaints inquiries http://www.parliament.uk/business/commit... I have lobbied all on Public Admin Select Committee (annual scrutiny meeting with PHSO is usually a joke!) and nobody has asked PHSO why is not accepting recommendation of HSC of "role Overhaul".....instead a Complaints Review was commissioned but although I was invited to attend restrictions were placed on what i could discuss! POINTLESS! http://www.lexology.com/library/detail.a...

D. Speers left an annotation ()

Bernard Jenkin MP, Chairman of the Public Administration Select Committee (PASC), said:

“The British are famously bad at complaining, but businesses have learned to use complaints as a vital source of information and improvement. The same should apply to public services. The Mid Staffs tragedy shows what happens when complaints are not heard.
We aim for these inquiries to enable a better leadership and governance of complaints processes; of how government and public services should respond to complaints; and how to make better use of them.”

I disagree! I believe the British complain but who listens?