Phishing Attacks

Barry Salmon made this Freedom of Information request to University of Worcester

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, University of Worcester should have responded by now (details). You can complain by requesting an internal review.

Dear University of Worcester,

1. What is your policy for using personally owned devices accessing IT applications?
• We allow access to both student and staff with personal and corporate devices
• We allow access to staff with personal and corporate devices
• We only allow access to corporate devices

2. Do you have visibility into devices that are used to access University applications?
• Yes
• No

3. Do you use multi-factor authentication (such as a hardware token, software code generated by a mobile phone app, or an SMS code) to access IT applications? Please select one answer only.

• Yes, we use multi-factor authentication for all access by students, faculty and staff onto the devices, apps, intranet or IT network
• Yes, we only use it for access to all sensitive data such as financial payments, grades and personally identifiable data (PII) data held on the network
• No, we just use single factor authentication today
• We just use single factor authentication today but we are planning on implementing multi-factor authentication in the next 12 months.
4. What security risks in personal devices are you most worried about when accessing University applications?
• Out of date software. Ex: Operating systems, browsers
• Physical security of devices. Ex: passcode lock
• Jailbroken / Rooted devices
• Others (Please specify)

5. What is your policy regarding patching and updating digital devices, operating systems and apps which access your corporate network? Please select one answer only.

• We implement all patches/upgrades within 48 hours from notification
• We implement all patches/upgrades within 7 days of notification
• We implement all patches/upgrades within 30 days of notification
• It is impossible for us to maintain all devices, operating systems and apps at the latest version and patches/upgrades typically take longer than 30 days to implement.
• We outsource the patching and upgrade of all our devices and systems to a third party

6. Has your university ever been the victim of a phishing attack (where an individual is duped into disclosing their login, password or credit card details via an email purporting to be from a trusted source)? Please select one answer

• Yes
• No
• Don’t know

6a. If yes, how often have you experienced a phishing attack in the last 12 months? Please select one answer.

• 0-5 times
• 6-10 times
• 11-50 times
• 51+ times
• Don’t know

6b. If yes, which is the most common target of the phishing campaigns? (please select one)

• Students
• Lecturers/faculty staff
• Employees
• Other (please specify)

6c. What type of data was being targeted? (select all that apply)
• Student personally identifiable information (PII) e.g. date of birth. National Insurance Nos.
• Employee PII
• Financial/payroll data
• Research/patents
• Other (please specify)

6d. Did you identify the attackers and, if so, are they? (select all that apply).
• Organised cyber-criminals
• Opportunistic hackers (non-organised)
• Political hacktivists
• Disgruntled employees/former employees
• Disgruntled students/former students
• State sponsored hackers
• Other (please specify)

Yours faithfully,

Barry Salmon

Helen Johnstone, University of Worcester

I am on annual leave until the 28th November.
If your email relates to Freedom of Information please forward it to
Joanne Bailey ([email address])
For other queries please contact Kerry Sampson ([email address])

Joanne Bailey, University of Worcester

1 Attachment

Afternoon Mr Salmon


Please find the University’s response to your FOI request below.


If you have any complaints about the way this request has been handled,
you can contact The Information Commissioner’s Office at :



Many thanks

Joanne Bailey

Executive Assistant in Vice Chancellor’s Office

University of Worcester
Henwick Grove


Tel: 01905 855019


I work Tuesday (9am-5:30pm), Wednesday (9am-3pm) and Thursday (9am-5:30pm)






show quoted sections

Dear Joanne Bailey,

I can't seem to find any answers to my questions in the response you gave. If they were marked in a different colour i'm not able to see them as there is no formatting available.

Please could you send across the answers in a different format? Thanks :)

Yours sincerely,

Barry Salmon

Joanne Bailey, University of Worcester

I am now out of the office until Tuesday 3 January 2017. 


I am part time and work Tuesday, Wednesday and Thursday.


This email will NOT be auto-forwarded.

Many thanks

Joanne Bailey

Executive Assistant in Vice Chancellor's Office