Persistent Complainants

Response to this request is long overdue. By law, under all circumstances, Dyfed Powys Police should have responded by now (details). You can complain by requesting an internal review.

Dear Dyfed Powys Police,

It is becoming apparent that police professional standards are still blocking complaints.
Can you please confirm as to how many 'persistent complainants' the force have on their database please?

Yours faithfully,

Dafydd Morgan

Dyfed Powys Police

Diolch am eich e-bost sydd wedi’i dderbyn gan yr Uned Rhyddid Gwybodaeth
yn Heddlu Dyfed-Powys. Bydd yn cael ei ystyried a’i weithredu fel y bo’n
briodol. Os oes gennych unrhyw ymholiadau mewn perthynas â’r mater hwn,
mae croeso i chi gysylltu â’r Uned Rhyddid Gwybodaeth ar 01267 226596.

Thank you for your e-mail which has been received by the Freedom of
Information Unit at Dyfed Powys Police and will be considered and actioned
as appropriate. Should you have any queries in respect to this matter then
please feel free to contact the Freedom of Information Unit on 01267
226596.

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch Heddlu Dyfed
Powys drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys? Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

Did you know you can access information about Dyfed Powys Police via the
Dyfed Powys Police Publication Scheme and the Dyfed Powys Police
Disclosure Log? Both are available via the below links:

[1]www.dyfed-powys.police.uk/en/about-us/guide-to-information/freedom-of-information-unit/

[2]www.dyfed-powys.police.uk/en/about-us/guide-to-information/requests-and-responses-disclosure-log/

References

Visible links
1. http://www.dyfed-powys.police.uk/en/abou...
2. file:///tmp/www.dyfed-powys.police.uk/en/about-us/guide-to-information/requests-and-responses-disclosure-log/

1 Attachment

Dear Mr Morgan,       

 

Reference No: 477/2017

 

Thank you for your request for information dated 22^nd June 2017
concerning Persistent Complainants to Police Professional Standards.

 

Dyfed-Powys Police acknowledge receipt of your request which is being
processed under the Freedom of Information Act 2000 however, prior to
processing the request please would you clarify the following:

 

·         What exactly do you mean by ‘persistent complainant’?  E.g.
X number of complaints in a 12 month period?  Please be more specific.

 

·         What timeframe is your request referring to?  E.g. 2016
calendar year or since 2015 to date etc.

 

After receiving the clarification, your request will then be considered and you
will receive a response within the statutory timescale of 20 working days as
defined by the Freedom of Information Act 2000, subject to the information not
being exempt or containing a reference to a third party. If we do not receive
clarification from you within 20 working days, then your request will be closed.

 

There may be a fee payable for the retrieval, collation and provision of the
information you request. If this is the case you will be informed and the 20
working day timescale will be suspended until we receive payment from you. If
you chose not to make a payment then your request will remain unanswered.

 

I would like to take this opportunity to thank you for your interest in
Dyfed Powys Police and look forward to your response.

 

Yours sincerely,

 

Natalie

 

Natalie Davies

Administrative Assistant – Information Management/Legal & Compliance
Directorate.

Cynorthwyydd Gweinyddol – Y Gyfarwyddiaeth Gwasanaethau Cyfreithiol a
Chydymffurfio/Rheoli Gwybodeth.

Pencadlys yr Heddlu/Police Headquarters

Caerfyrddin/Carmarthen

Ffon/Tel:  01267 222020 est/ext:   23444

Llinell Uniongyrchol/Direct Line:  01267 226478

[1][Dyfed Powys Police request email]

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch heddlu Dyfed
Powys drwy Gynllyn Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

Did you know you can access information about Dyfed-Powys Police via the
Dyfed-Powys Police Publication Scheme and the Dyfed-Powys Police
Disclosure Log?  Both are available via the following links:

[2]http://www.dyfed-powys.police.uk/en/abou...

[3]http://www.dyfed-powys.police.uk/en/abou...

 

 

 

Dyfed Powys Police provides you the right to request a re-examination of your
case under its review procedure. If you decide to request such a review and
having followed the Force’s full process you are still dissatisfied, then you
have the right to direct your comments to the Information Commissioner who will
give it consideration.

 

 

 

show quoted sections

Dear FOI,

By persistent complainants I mean, the numbers of complainants who, since former Chief Constable Terry Grange took over the force who have been constantly complaining and have reached a point where Dyfed Powys police are refusing to even acknowledge their correspondence yet alone reply to such.

Yours sincerely,

Dafydd Morgan

Dyfed Powys Police

Diolch am eich e-bost sydd wedi’i dderbyn gan yr Uned Rhyddid Gwybodaeth
yn Heddlu Dyfed-Powys. Bydd yn cael ei ystyried a’i weithredu fel y bo’n
briodol. Os oes gennych unrhyw ymholiadau mewn perthynas â’r mater hwn,
mae croeso i chi gysylltu â’r Uned Rhyddid Gwybodaeth ar 01267 226596.

Thank you for your e-mail which has been received by the Freedom of
Information Unit at Dyfed Powys Police and will be considered and actioned
as appropriate. Should you have any queries in respect to this matter then
please feel free to contact the Freedom of Information Unit on 01267
226596.

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch Heddlu Dyfed
Powys drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys? Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

Did you know you can access information about Dyfed Powys Police via the
Dyfed Powys Police Publication Scheme and the Dyfed Powys Police
Disclosure Log? Both are available via the below links:

[1]www.dyfed-powys.police.uk/en/about-us/guide-to-information/freedom-of-information-unit/

[2]www.dyfed-powys.police.uk/en/about-us/guide-to-information/requests-and-responses-disclosure-log/

References

Visible links
1. http://www.dyfed-powys.police.uk/en/abou...
2. file:///tmp/www.dyfed-powys.police.uk/en/about-us/guide-to-information/requests-and-responses-disclosure-log/

2 Attachments

Dear Mr Morgan

 

Reference No: 477/2017

 

I write in connection with your request for information dated the 22^nd
June 2017 (clarified 22^nd June 2017) and received in the FOI Unit on the
same date regarding persistent complainants.

 

This request is being handled under the Freedom of Information Act 2000.

 

Your request has now been considered and firstly I am obliged under
Section 1(1)(a) of The Freedom of Information Act 2000 to tell you whether
the information is held by the Force. I am in a position to inform you
that the Force does hold information relevant to your request. A copy of
the information held is attached.

 

If you are unhappy with the way your request for information has been
handled, you can request a review by writing to the freedom of information
unit address supplied on the attached appeal process document.

 

If you remain dissatisfied with the handling of your request or complaint
you have a right to appeal to the Information Commissioner at:

 

The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

 

Telephone:      0303 123 1113

Or:                   01625 545745

Website:          [1]www.ico.org.uk

 

There is no charge for making an appeal.

 

I would like to take this opportunity to thank you for your interest in
Dyfed Powys Police.

 

Yours sincerely

 

Nicola Harris

Swyddog Rhyddid Gwybodaeth - Freedom of Information Officer

Uned Rhyddid Gwybodaeth - Freedom of Information Unit

Pencadlys Heddlu - Dyfed-Powys Police Headquarters

Caerfyrddin - Carmarthen

Ffon/Tel: 01267 222020

e-bost/e-mail - [2][Dyfed Powys Police request email]

 

Dyfed Powys Police provides you the right to request a re-examination of your
case under its review procedure (copy enclosed). If you decide to request such a
review and having followed the Force’s full process you are still dissatisfied,
then you have the right to direct your comments to the Information Commissioner
who will give it consideration.

 

A oeddech chi’n gwybod bod modd cyrchu gwybodaeth ynghylch Heddlu Dyfed
Powys drwy Gynllun Cyhoeddi a Log Datgeliadau Heddlu Dyfed-Powys?  Mae’r
ddau ar gael drwy’r dolenni cyswllt isod:

Did you know you can access information about Dyfed Powys Police via the
Dyfed Powys Police Publication Scheme and the Dyfed Powys Police
Disclosure Log?  Both are available via the below links:

 

[3]http://www.dyfed-powys.police.uk/en/abou...

[4]http://www.dyfed-powys.police.uk/en/abou...

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accepts no liability for any damage caused by any virus transmitted by
this e-mail.

DATGANIAD CYFRINACHEDD E BOST

Nid yw'r e-bost hwn nag unrhyw ffeiliau a drosglwyddir gydag ef o
angenrheidrwydd yn adlewyrchu barn Heddlu Dyfed-Powys. Bwriedir yr e-bost
ar gyfer y person neu'r sefydliad a enwir uchod. Os derbyniwyd yr e-bost
hwn trwy gamgymeriad, dylid hysbysu'r anfonydd a dileu'r e-bost oddi ar
eich system os gwelwch yn dda. Os na'i fwriadwyd ar eich cyfer chi ac nid
chi yw'r cyflogwr na'r asiant sy'n gyfrifol am roi'r e-bost i'r derbynnydd
bwriadedig, fe'ch hysbysir gan hyn na chaniateir i chi ddefnyddio,
adolygu, lledaenu, dosbarthu na chopio'r e-bost ar unrhyw gyfrif.
Archwiliwyd yr e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef am
firws. Serch hynny, dylai'r derbynnydd hefyd archwilio'r e-bost a'r
ffeiliau sydd ynghlwm am firws oherwydd nid yw Heddlu Dyfed Powys yn
derbyn cyfrifoldeb am unrhyw ddifrod a achosir gan unrhyw firws a
drosglwyddir trwy gyfrwng yr e-bost hwn.

Dyfed Powys Police the lowest levels of recorded crime and highest total
detection rate across the whole of England and Wales.

Heddlu Dyfed Powys y lefelau isaf o droseddau a recordiwyd a r gyfradd
ddatrys uchelaf ar draws Cymru a Lloegr gyfan.

 

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[Dyfed Powys Police request email]
3. http://www.dyfed-powys.police.uk/en/abou...
4. http://www.dyfed-powys.police.uk/en/abou...