Persistant and Vexatious Complaints

Response to this request is long overdue. By law, under all circumstances, South Holland District Council should have responded by now (details). You can complain by requesting an internal review.

Good morning

My name is Daniel Jaines and I'm a Local Democracy Reporter at The Lincolnite.

I am sending this request under the Freedom of Information Act 2000 to ask for the following information:

A) Please can you confirm if your council has a policy which deals with persistent or vexatious contacts from residents? If so, please confirm what it is called and provide a link.

B) Please provide a breakdown of residents who have been subject to the policy, or similar orders, over the last five financial years, including 2022-23 to the date this FOI is processed?

C) Please breakdown into:

i) The year/date the complaint/subject was dealt with?

ii) Gender of the subject
?
iii) Age bracket of subject (in five year increments)?

iv) The reason for them being dealt with under the policy?

v) Whether they were banned from contacting the council in general?

vi) What other measures were put in place to tackle the issue?

vii) Whether the subject of the order kept to it, or breached it and if so, what happened?

viii) Number of staffing hours used to deal with the person?

Please provide your response in an Excel-style spreadsheet.

If you are able to supply some of this information more quickly than other items, please supply each item as soon as it becomes available.

If it is necessary for any reason to redact any information, please redact the minimum necessary and send me the rest of the document(s), explaining the legal grounds for each redaction.

Under FOI guidelines you have twenty working days to answer these questions. Please acknowledge receipt of this request.

Please feel free to contact me on the email address [email address]

Yours faithfully,

Daniel Jaines

Customer Contact Forwarding, South Holland District Council

Thank you for your contact.

 

Emails: We aim to respond to your enquiry within 10 working days, however
on occasions where this is not possible, we will respond as soon as
possible. If your email results in a change, then you will receive
notification of this in writing.

 

 

Council Tax Change of Address: Where you have reported your change of
address online we aim to process your change within 10 working days,
however where information has been supplied in advance of the date of
change this may not be possible.  Once the change has been processed you
will receive notification of this in writing.  If any information you
supplied changes, please call us immediately on 01507 601111, option 4.

 

Thank you for taking the time to contact us with your enquiry. If you need
to contact us again to follow up this enquiry, then please ensure that you
have allowed us the necessary time to deal with your original request.

 

 

Please note that Public Sector Partnership Services LTD deliver some
selected services on behalf of South Holland District Council and as such
you may receive a response from either Sholland.gov.uk or pspsl.co.uk
email address.

 

 

Further information and services can be found on the Councils website
www.sholland.gov.uk

 

 

Thank you

 

 

General Data Protection Regulations (May 25th 2018)

Whenever we collect your personal information you have the right to know:

·         Who is collecting your information

·         Our legal basis for processing

·         Who we share information with

·         How long we keep it for

·         Your rights as a data subject

You can get more information on any of the above by visiting:

[1]www.sholland.gov.uk/privacy

The information contained in this email is confidential and intended only
for the person or organisation to which it is addressed. If you have
received it by mistake, please disregard and notify the sender
immediately. Unauthorised disclosure or use of such information may be a
breach of legislation or confidentiality and the content may be legally
privileged.  Any improper dissemination, forwarding, printing, or copying
of this email is strictly prohibited.  Emails sent from and received by
employees of South Holland District Council may be monitored. They may
also be disclosed to other people under legislation, particularly the
Freedom of Information Act 2000, GDPR, the Data Protection Act 2018 and
the Environmental Information Regulations 2004.  If you have contacted the
Council for a service any personal data you share will be used to help you
access its services, or to answer your enquiry in line with our Privacy
Policy.  For full details of your rights please visit our website at
www.sholland.gov.uk.  Unless this email relates to South Holland District
Council business it will be regarded by the Council as personal and will
not be authorised by or sent on behalf of the Council.

**************************************************************************

References

Visible links
1. http://www.sholland.gov.uk/privacy

Customer Contact Forwarding, South Holland District Council

Thank you for your email. We aim to respond to your enquiry within 10
working days, however on occasions where this is not possible, we will
respond as soon as possible but will keep you informed to any delays.

If your email results in a change, then you will receive notification of
this in writing and further information and services can be found on the
Councils website www.sholland.gov.uk

Thank you for taking the time to email us with your enquiry. If you need
to contact us again to follow up this enquiry, then please ensure that you
have allowed us the necessary time to deal with your original request.

Please note that Public Sector Partnership Services LTD deliver some
selected services on behalf of South Holland District Council and as such
you may receive a response from either sholland.gov.uk or pspsl.co.uk
email address.

Thank you

General Data Protection Regulations (May 25th 2018)
Whenever we collect your personal information you have the right to know:
· Who is collecting your information
· Our legal basis for processing
· Who we share information with
· How long we keep it for
· Your rights as a data subject
You can get more information on any of the above by visiting:
www.sholland.gov.uk/privacy