Performance Targets

Bolton Metropolitan Borough Council did not have the information requested.

Dear Mr Wiper.
I would like all details of the performance targets for a CEO as set by the enforcement contractor NSL Services Ltd, these targets are approved by Bolton Council.

Yours Sincerely

Barry Moss

Wiper, Carl, Bolton Metropolitan Borough Council

Request for information under the Freedom of Information Act 2000

Thank you for your request for information received at this office on 20 November 2009. This has been considered as a request under the Freedom of Information Act 2000.

Your request may take up to 20 working days to be processed.

If an exemption applies to the information that you have requested, the statutory period may be exceeded in accordance with the provisions of that Act.

If a charge is applicable to your request, we will advise you of this in due course.

Should you have any queries, please contact me.

_________________________________________________
Carl Wiper LLM MCLIP
Corporate Information Manager
Bolton Council, Room 320, Town Hall, Bolton BL1 1RU tel: 01204 331031, mobile: 0778 903 1512
[email address]

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Dear Mr Wiper,
My FOIR regarding performance targets for CEO's is now late, by law you should have responded promptly by 21st December. Please respond before the start of the Christmas holidays.

Yours sincerely,

Barry Moss, Sr.

Wiper, Carl, Bolton Metropolitan Borough Council

Dear Mr Moss

The Council does not hold any information about performance targets which may or may not be set by NSL Ltd for Civil Enforcement Officers.

I apologise for the slight delay in providing this response.

Yours sincerely

_________________________________________________
Carl Wiper LLM MCLIP
Corporate Information Manager
Bolton Council, Room 320, Town Hall, Bolton BL1 1RU tel: 01204 331031, mobile: 0778 903 1512
[email address]

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Dear Mr Wiper,

Then Bolton council do not know what the enforcement contractors are up to and appear to have no control over them, to this end could you please ask the council to supply me with a copy of a full years performance targets for CEO's for 2009, I know NSL do have performance targets as I have been reliably informed by two CEO's who are still employed by NSL that they do, if I know that they have performance targets then the parking services managers should also know.
The performance targets can be supplied by NSL the contractor for civil parking enforcement who incidentally I am also reliably informed also that they are paid from Bolton taxpayers council tax

Yours sincerely,

Barry Moss

Wiper, Carl, Bolton Metropolitan Borough Council

Dear Mr Moss

The Council does not hold any information about the performance targets which you have said are in place and we have not agreed any such targets with the contractor.

Therefore I can only repeat that we do not hold any information that would answer your request.

Yours sincerely

_________________________________________________
Carl Wiper LLM MCLIP
Corporate Information Manager
Bolton Council, Room 320, Town Hall, Bolton BL1 1RU tel: 01204 331031, mobile: 0778 903 1512
[email address]

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Dear Bolton Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bolton Borough Council's handling of my FOI request 'Performance Targets'.

Bolton Council parking Services and others in the Council know that the enforcement contractor NSL have performance targets for their CEO's, these CEO's have informed me that they are subject to these draconian performance targets, I would ask Bolton Council parking Services to ask the enforcement contractor NSL to now divulge details of the performance targets, please remember that NSL are paid by the Taxpayers of Bolton who would be entitled to know how their taxpayers money is spent and managed.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/pe...

Yours faithfully,

Barry Moss

Wiper, Carl, Bolton Metropolitan Borough Council

I am out of the office and will return on 4 January 2010.

If you are requesting information please resend your email to my colleague
Carol Johnson [email address]

I will deal with other emails on my return.

thank you

This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If you are not the addressee please e-mail it back to the sender and then
immediately, permanently delete it. Do not read, print, re-transmit, store
or act in reliance on it. This e-mail may be monitored by Bolton Council
in accordance with current regulations. This footnote also confirms that
this e-mail message has been swept for the presence of computer viruses
currently known to Bolton Council. However, the recipient is responsible
for virus-checking before opening this message and any attachment. Unless
expressly stated to the contrary, any views expressed in this message are
those of the individual sender and may not necessarily reflect the views
of Bolton Council. http://www.bolton.gov.uk

Wiper, Carl, Bolton Metropolitan Borough Council

Your request for an internal review regarding your recent request under
the Freedom of Information Act was received in this office on 29 December
2009.

                      

This has been referred to the Monitoring Officer, who will look into the
matter and make a decision on this. 

We aim to reach a decision within 20 working days from the receipt of your
request for a review. If that is not possible, we will let you know the
progress we have made in the review and when you can expect to receive a
final response.

    

Should you have any queries in the meantime, please contact me

_________________________________________________
Carl Wiper  LLM MCLIP

Corporate Information Manager
Bolton Council, Room 320, Town Hall, Bolton BL1 1RU tel: 01204 331031,
mobile: 0778 903 1512

[email address]

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Eastwood, Alan, Bolton Metropolitan Borough Council

1 Attachment

Dear Mr Moss

Please find attached copy of the Council's response regarding your appeal

Julie Fletcher

On behalf of Alan R Eastwood

Director of Chief Executive's Department

(Direct Line: +44 (0) 1204 331101

Fax No. +44 (0) 1204 331040

e-mail: julie.fletcher[1]@bolton.gov.uk |

Room 106- First Floor, Bolton Council,Victoria Square,

Town Hall, Bolton, BL1 1RU

If you have received this message in error, I apologise for the
inconvenience. If so, please destroy this message and contact me to tell
me about the error.

This message and any attachment is intended for the sole use of the person
named in the address and it may contain privileged or confidential
information, disclosure of which is prohibited by law. If you are not the
addressee, you must not copy or deliver this message to anyone. Thank you
for your co-operation.

This e-mail and any attached files are confidential and may also be
legally privileged. They are intended solely for the intended addressee.
If you are not the addressee please e-mail it back to the sender and then
immediately, permanently delete it. Do not read, print, re-transmit, store
or act in reliance on it. This e-mail may be monitored by Bolton Council
in accordance with current regulations. This footnote also confirms that
this e-mail message has been swept for the presence of computer viruses
currently known to Bolton Council. However, the recipient is responsible
for virus-checking before opening this message and any attachment. Unless
expressly stated to the contrary, any views expressed in this message are
those of the individual sender and may not necessarily reflect the views
of Bolton Council. http://www.bolton.gov.uk

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Norris left an annotation ()

There's some interesting reading about NSL Services Limited and parking ticket targets for traffic wardens over at http://nutsville.com

If you have a look through the archived posts you will find stuff about NSL Services and Penalty Charge Notice (PCN) quotas for parking wardens http://nutsville.com

Ben Harris left an annotation ()

This request is the subject of ICO's decision notice FS50312677: <http://www.ico.gov.uk/tools_and_resource...>

"The Commissioner finds that Bolton Council failed to provide an appropriate response to the complainant within the statutory time frame for compliance and has breached section 10(1) of the Act in failing to comply with section 1(1) within twenty working days."

watchingyou left an annotation ()

FoIA Section 3 (2) (b) states :-
(2)For the purposes of this Act, information IS held by a public authority if—
(b)it is held by another person on behalf of the authority.

Therefore in this case Bolton council MUST provide the requested information if it is held on their behalf by another company such as NSL Ltd.