Performance of the institution's response to FOI requests

Allen R. Smith made this Freedom of Information request to London School of Hygiene and Tropical Medicine

The request was successful.

Allen R. Smith
Delivered

Dear London School of Hygiene and Tropical Medicine,

From today going back 3 years, I would like to know the following:

1) How many FOI requests have been made via the ServiceDesk platform.
2) How many FOI requests have received a non-automated email/message response within 20 days?
3) How many FOI requests have received a non-automated email/message response 20 days or more after the initial FOI request?

Yours faithfully,

Allen R. Smith

Link to this Report
LSHTM Servicedesk, London School of Hygiene and Tropical Medicine

LSHTM ServiceDesk
London School of Hygiene & Tropical Medicine

Re: Freedom of Information request - Performance of the institution's
response to FO

Thank you for your request for information under the Freedom of
Information Act.  We will process your request as soon as possible and
will respond within 20 working days.

Information on how we process Freedom of Information requests is available
on the LSHTM website at :
[1]https://www.lshtm.ac.uk/aboutus/organisa...

We may need to contact you again if we require further information from
you in order to process your request.
 
We will also contact you as soon as possible if we determine that a fee
will be payable for reprographics costs (such as photocopying or printing)
or postage costs associated with your request.

Please do not hesitate to contact us by reply to this email if you have
any questions relating to your request.

Regards,
Freedom of Information team

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London School of Hygiene & Tropical Medicine
Keppel Street, London WC1E 7HT UK |  [2]www.lshtm.ac.uk

 

References

Visible links
1. https://www.lshtm.ac.uk/aboutus/organisa...
2. http://www.lshtm.ac.uk/

Link to this Report
Veena Sharma, London School of Hygiene and Tropical Medicine

1 Attachment

Dear Mr Smith

 

Freedom of Information request SLA

Please find below replies to your FOI
request.
Yr Yr 2022 Yr 2023 Yr 2024

2021
Responded to under 20 working days 69 255 400 257
Tickets closed beyond 20 working days 81 75 57 33
Tickets closed outside 20 working days by Yr 2021 Yr 2022 Yr 2023 Yr 2024
category
Advertisement 19 21 12
Assigned to Archives 1
Clarification Sought 6 2 1
Complaints 1 2 2 1
Duplicate or repeated requests 3 6 4
Enquiries 12 7 1
Informal responses 18 2 3
Internal delay 24 23 27 4
Marketer 2 1
No content 1 1 1
Publications 2 1
Withdrawn requests 3 3 2
Note: Figures on spreadsheet has outside
20 calendar days at total 246. However, 33
of these total are either blanks or
miscellaneous which are not FOI related,
but were just received by our FOI mailbox.

 

Kind regards

 

Veena Sharma

Senior Legal Manager

London School of Hygiene & Tropical Medicine

Keppel Street

London  

WC1E 7HT

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LSHTM Servicedesk, London School of Hygiene and Tropical Medicine

LSHTM ServiceDesk
London School of Hygiene & Tropical Medicine

Dear Mr Smith

Your request Freedom of Information request - Performance of the
institution's response to FO has now been completed.

Responded to requester by e-mail today with information prepared by AHC.

Did you know you can provide feedback about this call? School staff and
students can [1]click here to review or rate their call under My Requests
in the [2]ServiceDesk Portal.

Alternatively, you can reply to this email or phone us quoting reference
2408-4070

LSHTM ServiceDesk
[3]servicedesk.lshtm.ac.uk

 

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London School of Hygiene & Tropical Medicine
Keppel Street, London WC1E 7HT UK | +44 (0)20 7636 8636 |
[4]www.lshtm.ac.uk

References

Visible links
1. http://lshtm.topdesk.net/tas/public/cont...
2. http://servicedesk.lshtm.ac.uk/
3. http://servicedesk.lshtm.ac.uk/
4. http://www.lshtm.ac.uk/

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