Performance Manual(s)

Secretary, Sevenoaks Rail Travellers Association made this Freedom of Information request to Network Rail Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Secretary, Sevenoaks Rail Travellers Association

Dear Network Rail Limited,

Please supply an electronic copy of the current or latest version of each of the following manuals (or their successors by other or similar names):

(1) "Performance Manual"

(2) "Performance Measurement Manual"

(3) "Performance Measurement Process Manual"

These manuals are referenced in the Arup report to ORR "AO/039: Review of Performance Measures: Interim Report" of 2 July 2013 (see http://orr.gov.uk/__data/assets/pdf_file...). It is not clear whether there are three different manuals or whether the report is referring to the same manual by three variants on the name.

Yours faithfully,

Andrew Stott
Secretary, Sevenoaks Rail Travellers Association

FOI, Network Rail Limited

Reference number: FOI2016-00186

Dear Mr Stott

Information request

Your correspondence was received by Network Rail on 17 Feb 2016. I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA). I will endeavour to respond to you as soon as possible and in any event by 16 March 2016.

On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the then Secretary of State for Constitutional Affairs.

If you have any queries please do not hesitate to contact me.

Please remember to quote your reference number in all future communications.

Yours sincerely

Joanne West
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/

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FOI, Network Rail Limited

1 Attachment

Dear Mr Stott

Please find attached a letter from Network Rail in response to your recent request for information.

Your Sincerely

Joanne West
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/

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Secretary, Sevenoaks Rail Travellers Association

Dear Joanne,

Many thanks for your letter of 16 March. I look forward to hearing from you again shortly.

Yours sincerely,

Andrew Stott
Secretary, Sevenoaks Rail Travellers Association

FOI, Network Rail Limited

2 Attachments

Reference number: FOI2016/00186

Dear Mr Stott

Please find attached our response to your Freedom of Information request.

I have sent the two reports separately due to file size limitations.

If you have any queries please do not hesitate to contact me.

Yours sincerely

Joanne West
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/

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FOI, Network Rail Limited

1 Attachment

  • Attachment

    Performance Measurement Process.zip

    10.3M Download

Dear Mr Stott

Reference number: FOI2016/00186

Please find attached the 2nd file in reference to your Freedom of Information request.

If you have any queries please do not hesitate to contact me.

Joanne West
Information Officer

Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN

Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/

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