Performance Manual(s)
Dear Network Rail Limited,
Please supply an electronic copy of the current or latest version of each of the following manuals (or their successors by other or similar names):
(1) "Performance Manual"
(2) "Performance Measurement Manual"
(3) "Performance Measurement Process Manual"
These manuals are referenced in the Arup report to ORR "AO/039: Review of Performance Measures: Interim Report" of 2 July 2013 (see http://orr.gov.uk/__data/assets/pdf_file...). It is not clear whether there are three different manuals or whether the report is referring to the same manual by three variants on the name.
Yours faithfully,
Andrew Stott
Secretary, Sevenoaks Rail Travellers Association
Reference number: FOI2016-00186
Dear Mr Stott
Information request
Your correspondence was received by Network Rail on 17 Feb 2016. I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA). I will endeavour to respond to you as soon as possible and in any event by 16 March 2016.
On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the then Secretary of State for Constitutional Affairs.
If you have any queries please do not hesitate to contact me.
Please remember to quote your reference number in all future communications.
Yours sincerely
Joanne West
Information Officer
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/
Dear Mr Stott
Please find attached a letter from Network Rail in response to your recent request for information.
Your Sincerely
Joanne West
Information Officer
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/
Dear Joanne,
Many thanks for your letter of 16 March. I look forward to hearing from you again shortly.
Yours sincerely,
Andrew Stott
Secretary, Sevenoaks Rail Travellers Association
Reference number: FOI2016/00186
Dear Mr Stott
Please find attached our response to your Freedom of Information request.
I have sent the two reports separately due to file size limitations.
If you have any queries please do not hesitate to contact me.
Yours sincerely
Joanne West
Information Officer
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/
Dear Mr Stott
Reference number: FOI2016/00186
Please find attached the 2nd file in reference to your Freedom of Information request.
If you have any queries please do not hesitate to contact me.
Joanne West
Information Officer
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: http://www.networkrail.co.uk/FOI/
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