Percentage of pensions queries answered within agreed timescales

Response to this request is long overdue. By law, under all circumstances, West Sussex County Council should have responded by now (details). You can complain by requesting an internal review.

Madeleine Vaughan

Dear West Sussex County Council,
Please could you provide the following information in relation to WS LGPS scheme member queries:

1) Within how many days should pensions administration be providing answers to members' written queries relating to their pensions?
2) Over the past three years what percentage of written queries are receiving answers within this contractual timescale?
3) How many queries are having to wait more than twice the contractual timescale?

Yours faithfully,

Madeleine Vaughan

Freedom of Information Act, West Sussex County Council

1 Attachment

Dear Ms Vaughan,

 

Thank you for your enquiry, which has been forwarded to the appropriate
officers for a response.  The usual timescale for a response is twenty
working days, that is by or on 30 October 2017.

 

If for any reason the Council needs to extend this timescale you will be
notified in accordance with the relevant legislation.

 

Please note that in 2012 the County Council adopted a position in
principle that FoI and EIR requests to West Sussex County Council and the
Council's responses may be published on the Council's website in a
suitably anonymised form. This is in addition to the individual response
to the requestor, and in line with the Council's commitment to
transparency and open data.

 

Yours sincerely,

 

 

Duncan Macdonald

Customer Relations Officer

 

 

Freedom Of Information |  [1]West Sussex County Council | Location:
County Hall, Chichester PO19 1RQ
E-mail: [2][email address]

 

 

[3]cid:image001.gif@01D18FDF.6D0024E0

 

Freedom of Information Act, West Sussex County Council

1 Attachment

Dear Ms Vaughan,

 

I refer to your request below, which has been dealt with under the Freedom
of Information Act 2000.

 

We have now completed a search for the information which you requested and
I confirm the Authority holds information relevant to the request.

 

Please find the response in red below.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by us will be copyright of West Sussex County Council.

 

Information you receive which is not subject to WSCC continues to be
protected by the copyright of the person, or organisation, from which the
information originated. You must ensure that you gain their permission
before reproducing any third party (non WSCC) information.

 

If you have any queries about this letter, please contact me. Please
remember to quote the reference number above in any future communications.

 

If you are unhappy with the way your request has been handled, you may
wish to ask for a review of our decision via [1][email address]. 

 

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner for a decision. Generally,
the ICO cannot make a decision unless you have exhausted our internal
review procedure. The Information Commissioner can be contacted at:

 

The Information Commissioner's Office,

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

Yours sincerely,

 

Dave Loveman

Customer Relations Manager

 

 

Freedom Of Information |  [2]West Sussex County Council | Location:
County Hall, Chichester PO19 1RQ
E-mail: [3][email address]

 

[4]WSCC-logo_ICS-logo

 

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