Percentage of calls originating from 111 service

Stephen yardley made this Freedom of Information request to South Western Ambulance Service NHS Foundation Trust

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The request was successful.

Dear South Western Ambulance Service NHS Foundation Trust,

I am writing to you to make a FOI request for the following if possible.

1.In the last 3 financial years how many calls have you received form the 111 service. If you could break this down per year.
2.What percentage of your total number of calls where from 111 in the last 3 years.
3.What percentage of the 111 calls you received in the last 3 years resulted in the patient being transported to hospital.

Yours faithfully,

Stephen yardley

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Stephen,

 

Thank you for your request for information regarding ‘111’ which we
received today.

 

We will deal with this request in accordance with your right of access to
information we hold under the Freedom of Information Act and I attach a
leaflet containing further information about both your rights and our
obligations under this legislation. You will see from this that we are not
obliged to generate information we do not already hold in order to provide
what we are asked for, such as by collating data or formulating direct
answers to questions, but you are entitled to receive copies of records
(or extracts from them) that contain the information you have requested.

 

We will research the information you have requested and we will respond
providing what we hold no later than 7/1/19 in accordance with the
timescales set by the Act.

 

We will inform you if:

a) We are unable to provide you with any of the information you have
requested, and explain the reason for this; and

b) Any fee that is payable for the information we are able to provide.

 

In the meantime, if you have any queries or require clarification on any
aspect of your request or how we will respond, please do not hesitate to
contact me.

 

Kind regards

 

Clare Lunk | Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 261 603 

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]

Information Governance, South Western Ambulance Service NHS Foundation Trust

2 Attachments

Dear Stephen

 

I refer to our acknowledgement on 10/12/18  in respect of your request for
information under the provisions of the Freedom of Information Act.  We
are able to provide the following information:

 

Information requested Trust response
1.       In the last 3 financial Please see attached Excel
years how many calls have you spreadsheet detailing the Trust’s
received from the 111 service. If you response to your query. We have
could break this down per year. taken the term ‘you’ in your
question to refer to the Trust’s
‘999’ service.
2.       What  percentage of your As above.
total number of calls were from 111
in the last 3 years.

 
3.       What percentage of the 111 As above.
calls you received in the last 3
years resulted in the patient being
transported to hospital.

 

 

Please note that, under the Re-use of Public Sector Information
Regulations, if you wish to publish or otherwise use this information
besides for your own means, you will need to seek our permission to do so.

 

Please feel free to contact me if you require further clarification of the
information provided, or to discuss any aspect of the way in which we have
responded to your request. 

However, if you are dissatisfied with our response, you also have the
right to make use of the following complaints procedures:

 

In the first instance you may write to the Chief Executive of this Trust

 

Mr Ken Wenman

South Western Ambulance Service NHS Foundation Trust

Abbey Court

Eagle Way

Exeter  EX2 7HY

 

Mr Wenman will then either make arrangements for your complaint to be
reviewed and for the outcome to be communicated to you, or will convene a
panel of Trust Directors to consider an appeal against a decision to
withhold information.

 

If you are unhappy with the response to your complaint, or findings of the
Panel, you can contact the Information Commissioner at:

 

Information Commissioner’s Office,

Wycliffe House,

Water Lane,                                 

Wilmslow,

Cheshire.  SK9 5AF

 

Tel: 01625 545 700

Fax: 01625 524 510

 

Kind regards

 

Clare Lunk | Assistant Information Governance Manager

South Western Ambulance Service NHS Foundation Trust

[1]cid:[email address]

 

Direct Line 01392 261 603 

Web [2]www.swast.nhs.uk

E-Mail [3][email address]

Abbey Court, Eagle Way, Exeter EX2 7HY

 

 

 

References

Visible links
2. http://www.swast.nhs.uk/
3. mailto:[email address]