Percentage of callers to Welsh Government opting for Welsh Language

Welsh Government did not have the information requested.

Dear Welsh Government,

I wish to know please how many callers opted to speak in Welsh when phoning Welsh Government during the last year or several years for which figures should be available.

Yours faithfully,

N Davies

Welsh Government

1 Attachment

Dear Mr Davies

 

ATISN – 13902 Freedom of Information request - Percentage of callers to
Welsh Government opting for Welsh Language

 

Thank you for your request which I received on 06.04.2020  You asked for:
 

 

How many callers opted to speak in Welsh when phoning Welsh Government
during the last year or several years for which figures should be
available.

 

 

You will receive a response by 06.05.2020

If you have any queries about this request, please do not hesitate to
contact me at the address below.  Please remember to quote the reference
number above in any future correspondence. 

 

Please note: the Welsh Government is facing unprecedented challenges
during the coronavirus (COVID-19) pandemic. As a result resources, both
finances and people, are being diverted away from many of our usual
activities to deal with the pandemic. This will undoubtedly impact on our
ability to comply with the normal requirements for information rights work
and as a result you may experience delays when making information rights
requests during the pandemic. We thank you for your understanding during
this time.

The following is a link to the blog page of the Information Commissioner’s
web site where you can find an article entitled “FOI and the coronavirus:
a measured approach”

 

[1]https://ico.org.uk/about-the-ico/news-an...

 

Ian Evans

Pennaeth Desg Cymorth Cydwasanaethau Corfforaethol /Head of Corporate
Shared Services Help Desk

Swyddfa’r Prif Weinidog a Swyddfa ’r Cabinet/ Office of the First Minister
and Cabinet Office

Llywodraeth Cymru/ Welsh Government

 

Ffôn / Tel: 03000 255454

E-bost / E-mail:Ian.Evans@llyw.cymru/ [2]Ian.Evans@gov.wales

 

Canolfan Cydwasanaethau Corfforaethol/Corporate Shared Service Centre:
03000 255454

E-bost / E-mail:sharedservicehelpdesk@llyw.cymru/
[3]sharedservicehelpdesk@gov.wales

 

Hapus i gyfathrebu’n Saesneg neu yn y Gymraeg/Happy to communicate in
English or Welsh

+------------------------------------------------------------------------+
|Er mwyn galluogi gwasanaeth | |  |
|cyflymach a mwy effeithlon, rydyn | | |
|ni’n gofyn i chi i ddefnyddio ein | |To enable a quicker, more |
|[4]ffurflen ar lein lle bo hynny'n | |efficient service we ask that our|
|bosibl. Bydd hyn yn sicrhau bod eich| |[6]e-forms are used where |
|achos yn cael ei drosglwyddo i'r tîm| |possible. This will ensure your |
|cywir.  | |case is allocated to the correct |
| | |resolver team.  |
|Dysgwch mwy am y timoedd ar ein | | |
|tudalen [5]fewnrwyd.    | |Find out more about our teams on |
| | |our [7]intranet page.  |
|  | | |
| | |  |
+------------------------------------------------------------------------+

 

 

 

Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [8]hysbysiad preifatrwydd
yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym yn diogelu
eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn
anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni fydd
gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government this
email was scanned for all known viruses. The Welsh Government takes the
protection of your data seriously. If you contact the Welsh Government
then our [9]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. https://ico.org.uk/about-the-ico/news-an...
2. mailto:Ian.Evans@gov.wales
3. mailto:sharedservicehelpdesk@gov.wales
4. https://documents.hf.wales.gov.uk/id:A25...
5. https://intranet/Welsh/Services/Pages/Co...
6. https://documents.hf.wales.gov.uk/id:A25...
7. https://intranet/English/Services/Pages/...
8. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
9. https://gov.wales/about/welsh-government...

Welsh Government

1 Attachment

Dear N Davies

 

Further to your recent request for information, please find attached a
final disclosure letter sent on behalf of Ian Evans.

 

Yours sincerely

 

Jamie

Jamie Jenkins

Rheolwr Gwybodaeth/Information Manager

Gwasanaethau Corfforaethol/Corporate Services

 

Grŵp yr Ysgrifennydd Parhaol/Permanent Secretary’s Group

Swyddfa’r Prif Weinidog/Office of the First Minister

 

Llywodraeth Cymru/Welsh Government

 

Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [1]hysbysiad preifatrwydd
yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym yn diogelu
eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn
anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni fydd
gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government this
email was scanned for all known viruses. The Welsh Government takes the
protection of your data seriously. If you contact the Welsh Government
then our [2]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
2. https://gov.wales/about/welsh-government...

Jt Oakley left an annotation ()

Can’t read it,

Dear Welsh Government,

Please resend. I cannot open or successfully download the document and neither can someone who is following this request on this website.

Yours faithfully,

N Davies

Welsh Government

1 Attachment

Dear N Davies

 

I understand you are experiencing difficulties in opening the attachment
sent in my previous email.  Please find attached a PDF version of the
disclosure letter.

 

Yours sincerely

 

 

Jamie

Jamie Jenkins

Rheolwr Gwybodaeth/Information Manager

Gwasanaethau Corfforaethol/Corporate Services

 

Grŵp yr Ysgrifennydd Parhaol/Permanent Secretary’s Group

Swyddfa’r Prif Weinidog/Office of the First Minister

 

Llywodraeth Cymru/Welsh Government

 

 

 

From: Central Departments - FOI/DP <CentralDepartments-FOIDP@gov.wales>
Sent: 06 May 2020 14:25
To: [FOI #658101 email]
Cc: Central Departments - FOI/DP <CentralDepartments-FOIDP@gov.wales>
Subject: Welsh Government request for information ATISN 13902 - disclosure
letter

 

Dear N Davies

 

Further to your recent request for information, please find attached a
final disclosure letter sent on behalf of Ian Evans.

 

Yours sincerely

 

Jamie

Jamie Jenkins

Rheolwr Gwybodaeth/Information Manager

Gwasanaethau Corfforaethol/Corporate Services

 

Grŵp yr Ysgrifennydd Parhaol/Permanent Secretary’s Group

Swyddfa’r Prif Weinidog/Office of the First Minister

 

Llywodraeth Cymru/Welsh Government

 

Sganiwyd y neges hon am bob feirws hysbys wrth iddi adael Llywodraeth
Cymru. Mae Llywodraeth Cymru yn cymryd o ddifrif yr angen i ddiogelu eich
data. Os cysylltwch â Llywodraeth Cymru, mae ein [1]hysbysiad preifatrwydd
yn esbonio sut rydym yn defnyddio eich gwybodaeth a sut rydym yn diogelu
eich preifatrwydd. Rydym yn croesawu gohebiaeth yn Gymraeg. Byddwn yn
anfon ateb yn Gymraeg i ohebiaeth a dderbynnir yn Gymraeg ac ni fydd
gohebu yn Gymraeg yn arwain at oedi. On leaving the Welsh Government this
email was scanned for all known viruses. The Welsh Government takes the
protection of your data seriously. If you contact the Welsh Government
then our [2]Privacy Notice explains how we use your information and the
ways in which we protect your privacy. We welcome receiving correspondence
in Welsh. Any correspondence received in Welsh will be answered in Welsh
and corresponding in Welsh will not lead to a delay in responding.

References

Visible links
1. file:///tmp/”https:/gov.wales/about/welsh-government-privacy-notice/?lang=cy”
2. https://gov.wales/about/welsh-government...

Jt Oakley left an annotation ()

Interesting request,

When I was handing out information to the public - fall of Wales , it was about English 50-1 Welsh requests.

But that was ages ago.

Maybe the language is more popular nowadays.