Penny Mordaunt on the 29th March 2017 stated that a test would be carried out whether there are any benefits to audio recording face-to-face assessments for PIP

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

Penny Mordaunt stated, that pilots for the recording of face to face medical assessments for PIP, which started on 13 March, will last for six weeks and involve 400 claimants.

We know today that claimants are mistrusting of Medical Assessments which are carried out by "Health Care Professionals" who may or no may not have medical expertise in the condition suffered by the claimants.

I wish to know the outcome of the pilot or if there is not a detailed report available yet when will that report be ready for public scrutiny.

Yours faithfully,

Ken Porter

DWP freedom-of-information-requests, Department for Work and Pensions

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References

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DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Please see the attached reply to your Freedom of Information request.
 

Yours sincerely
 
DWP Strategy FoI Team

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Background

Q Asked by Mr Barry Sheerman
(Huddersfield)
Asked on: 13 March 2017
Department for Work and Pensions
Personal Independence Payment
67684
To ask the Secretary of State for Work and Pensions, what recent assessment his Department has made of the potential merits of recording all personal independence payment assessments.

A Answered by: Penny Mordaunt
Answered on: 21 March 2017

On 13 March a small-scale pilot started to test whether there are any benefits to audio recording Personal Independence Payment (PIP) face-to-face assessments. Once the results of this pilot have been processed and evaluated, we will be able to make further decisions on whether DWP will consider recording further assessments in the future. We have always made clear that we are continuously looking to identify opportunities to improve the entire PIP claim process. This small-scale pilot is entirely voluntary and all recordings will be subject to claimant consent.

There is an existing process for those who wish to record their assessments which is publicised on the websites of both assessment providers and this pilot does not affect the existing arrangements. Claimants can continue to record their PIP assessment using their own equipment, provided it meets the requirements as set out by DWP. Once the results of this trial have been processed and evaluated, we will be able to make further decisions on whether DWP will consider further recording of assessments in the future.
http://www.parliament.uk/business/public...

Work Capability Assessment:Written question - 69482
Q
Asked by Grahame Morris
(Easington)
Asked on: 28 March 2017
Department for Work and Pensions
Work Capability Assessment
69482
To ask the Secretary of State for Work and Pensions, if he will introduce the mandatory recording of capability assessments for employment and support allowance and personal independence payments.
A
Answered by: Penny Mordaunt
Answered on: 05 April 2017

There are no plans to introduce the mandatory recordings of assessments for Employment and Support Allowance (ESA) and Personal Independence Payments (PIP).

Whilst there is no legal need to record assessments, claimants can request in advance that their ESA assessment is recorded. This is explained to claimants in the letter inviting them to their face-to-face assessment.

On 13 March a small-scale pilot started to test whether there are any benefits to audio recording PIP face-to-face assessments. Once the results of this pilot have been processed and evaluated, we will be able to make further decisions on whether DWP will consider recording PIP assessments in the future.

However, assessment recording will always be entirely voluntary and subject to claimant consent.

http://www.parliament.uk/business/public...

25/10/17 Letter requesting update on PIP pilot
https://www.helenwhately.org.uk/sites/ww...
> https://www.helenwhately.org.uk/

"There is ongoing training, and I would like to ​see automatic recordings of all assessments, which would help the appeals process. That requires a change in the contract, which I understand is the intention."
https://hansard.parliament.uk/Commons/20...

Dear DWP Strategy Freedom of Information,

I am disappointed in the response to my freedom of information request. Noting that I wished to know the outcome of the pilot or if there is not a detailed report available yet when will that report be ready for public scrutiny.

The Minister stated the small pilot, to last approximately six weeks, started on the 13th March, the Department or The Minister should approximately 9 months after completion of this trial be able to give some indication when the report will be available for public scrutiny.

I look forward to hearing your plan for release of the report and its findings., even if that plan has a release date for example within the next 3 months or possibly 6 months.

The public is looking for transparency on this area where many claimants report a lack of trust in the process and 9 months after the trial not to have a target date for release of the report is very concerning

Yours sincerely,

Ken Porter

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information review request.

Please note that it is our internal target to answer reviews within 20 working days unless I need to come back to you to clarify your request, or the balance of the public interest test needs to be considered which we will keep you informed about.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

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DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

 

IR 638

 

 

Please see the attached reply to your Freedom of Information request.

 

 

Yours sincerely

 

DWP Strategy FoI Team

 

 

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