Payroll Service Statistics

The request was successful.

Dear Royal Papworth Hospital NHS Foundation Trust,

Please can you supply the following information on how staff payroll is managed:

Do you use inhouse or a third party supplier?

What is the name of the supplier?

What is the value of the annual contract if it is a third party supplier?

Numbers of payroll errors per 1000 staff per month/per Annum?

What is the average call time for staff seeking resolution to payroll issues?

What percentage of calls to the provider result in call hang-ups?

Yours faithfully,

Eamonn Gorman

FOIDEPT (ROYAL PAPWORTH HOSPITAL NHS FOUNDATION TRUST), Royal Papworth Hospital NHS Foundation Trust

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Dear Eamonn,

 

I acknowledge on behalf of Royal Papworth NHS Foundation Trust receipt of
your Freedom of Information request Ref: 4485. You should receive a
response on or before 22/12/20.

 

The Royal Papworth NHS Foundation Trust is committed to the Freedom of
Information Act 2000.

 

However, the NHS is facing unprecedented challenges relating to the
coronavirus (COVID-19) pandemic at the current time.  Understandably, our
resources have been diverted to support our front-line colleagues who are
working tremendously hard to provide care for our patients, and to those
in need of our services.

 

We strive to be transparent and to work with an open culture.  But at this
time, whilst care of our patients and the safety of our staff takes
precedent, it is likely that responses to some requests for information
will be delayed.  We apologise for this position in advance, and will
endeavour to provide you with as much information as we can, as soon as we
are able.

 

The Information Commissioners Office has recognised the current situation
in the NHS.

 

Kind regards

 

Angie Morrison

 

Angela Morrison | Senior Subject Access Request and Digital Administrator

01223 639979 | Email [email address]

Office Hours 0730 – 1530 Mon - Fri

Royal Papworth Hospital NHS Foundation Trust

Royal Papworth House |10 Spitfire Close | Ermine Business Park |
Huntingdon  | Cambridge | PE29 6XY

 

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FOIDEPT (ROYAL PAPWORTH HOSPITAL NHS FOUNDATION TRUST), Royal Papworth Hospital NHS Foundation Trust

2 Attachments

Dear Eamonn,     

 

Please find attached Royal Papworth Hospital NHS Foundation Trust’s
response to your Freedom of Information Request Ref: 4485

 

Kind regards

 

Angie Morrison

 

Angela Morrison | Senior Subject Access Request and Digital Administrator

Direct Line: 01223 639979

Royal Papworth Hospital NHS Foundation Trust

Papworth Road | Cambridge Biomedical Campus | Cambridge | CB2 0AY | 01223
638000
Royal Papworth House | Spitfire Close | Ermine Business Park | Huntingdon
| PE29 6XY

 

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