We don't know whether the most recent response to this request contains information or not – if you are Steve Hall please sign in and let everyone know.

Dear Central Bedfordshire Council,

In FY 2018/19 the council paid OLM £104k
In FY 2019/20 the council paid OLM £409k

1. What was the 2018/19 payment for?
2. What was the 2019/20 payment for?
3. Why did the payment increase almost fourfold in 2019/20?

Yours faithfully,

Steve Hall

Joanne Mulliner, Central Bedfordshire Council

Information request
Our reference: 4056737

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Dear Mr Hall
 
Thank you for your request for information that was received on 21 October
2020 concerning:
 
In FY 2018/19 the council paid OLM £104k
In FY 2019/20 the council paid OLM £409k
Q1. What was the 2018/19 payment for?
Q2. What was the 2019/20 payment for?
Q3. Why did the payment increase almost fourfold in 2019/20?
 
We are dealing with your request and we aim to send a response by 18
November 2020.
 

We aim to respond within twenty working days, however please be aware that
during these very challenging times it may be necessary to extend this
time period for requests directed at those teams who have diverted
resources to deal with the public health emergency or where there are
officer absences.

 
In some cases, a fee may be payable. If we decide a fee is payable, we
will send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Act may restrict the release of some or all of the information you
have requested. We will carry out an assessment and if any exemptions or
exceptions apply to some or all of the information then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Please note that due to staff absences and workload priorities within
services during this difficult time  because of COVID 19 we may not be
able to respond to your request within the normal 20 working day
timeframe, however we will try to respond where possible.   
Yours sincerely
 
 
Joanne Mulliner
Freedom of Information Officer
Information Governance
0300 300 4179
[Central Bedfordshire Council request email]
 
NOTE: Please do not edit the subject line when replying to this email.

Joanne Mulliner, Central Bedfordshire Council

Information request
Our reference: 4056737

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Dear ‎Mr Hall‏
 
Request for Information
 
Thank you for your request for information received on  21 October 2020 in
which you requested the following:

In FY 2018/19 the council paid OLM £104k
In FY 2019/20 the council paid OLM £409k
Q1. What was the 2018/19 payment for?
Q2. What was the 2019/20 payment for?
Q3. Why did the payment increase almost fourfold in 2019/20? 
 
I am writing to ask you to clarify your request. This is because we need
further details from you in order to identify and locate the information.
Therefore I should be grateful if you would tell me where the above
figures have been obtained from in order to assist us with our search as
they do not appear to match our information.
 
 
If you need assistance, please contact me on the telephone number 0300 300
4179 or the the email address [Central Bedfordshire Council request email].

Upon clarification, we will process your request and send a response
letter within 20 working days. However we will close the request if we do
not receive clarification from you within 10 working days from the date of
this letter. 

If you have any questions about the content of this email, please do not
hesitate to contact me, quoting reference  4056737 in any future
communications.
 
Yours sincerely
 
 
Joanne Mulliner
Freedom of Information Officer
Information Governance
0300 300 4179
[Central Bedfordshire Council request email]
 
NOTE: Please do not edit the subject line when replying to this email.

Dear Joanne Mulliner,

The figures came from the council's published data on spend over £500. Perhaps you could let me know what figures you have for spend with OLM in those two years?

Yours sincerely,

Steve Hall

Information Governance, Central Bedfordshire Council

Dear Mr Hall
 
Thank you for your response, I will pass this onto the business area and
hopefully this will help them to locate the information to respond to your
request.

Kind Regards
Joanne Mulliner
Freedom of Information Officer
[Central Bedfordshire Council request email]

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Dear Joanne Mulliner,

The figures came from the council's published data on spend over £500.
Perhaps you could let me know what figures you have for spend with OLM in
those two years?

Yours sincerely,

Steve Hall

show quoted sections

Joanne Mulliner, Central Bedfordshire Council

1 Attachment

Information request
Our reference: 4056737

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Dear Mr Hall
 
Thank you for your request for information received on 27 October 2020.
 
Please find attached our response to your request.
 
Yours sincerely
 
 
Joanne Mulliner
Freedom of Information Officer
Information Governance
0300 300 4179
[Central Bedfordshire Council request email]
 
NOTE: Please do not edit the subject line when replying to this email.

Dear Ms Mulliner,

Thank you for this response, reproduced below:

"In FY 2018/19 the council paid OLM £104k
In FY 2019/20 the council paid OLM £409k
Q1. What was the 2018/19 payment for?
A1. In 2018/19 spend was £307,747. This covers Managed Security Services, the Adult social care application, Swift, and PSN compliance project work

Q2. What was the 2019/20 payment for?
A2. In 2019/20 spend was £503,509. This covers Managed Security Services, the Adult social care application and hosting, Swift, and Cyber Essentials Certification.

Q3. Why did the payment increase almost fourfold in 2019/20?
A3. The figures above have been obtained using Supplier ID 131948, a column on the published data reports however the Supplier Name appears as ‘OLM SYSTEMS LTD T/A HYTEC INFO’ or ‘HYTEC INFO’. There is a further discrepancy between the amounts due to a duplication error on the published data report, which is currently being rectified.

Answers to Q1 & Q2 exclude these duplicates.
The differences between the amounts to Q1 & Q2 are due to the hosting cost for Swift, implemented in 19/20 and pre-payments for 20/21."

This still leaves a number of questions, however. Half a million pounds is an enormous sum to pay for a social care system - way outside national norms. Could you break this down for each year into the following categories please:

2019/20:
- Managed security services £
- PSN compliance work £
- Hosting costs for Swift £
- Support costs for Swift £
- Other (please clarify) £

2020/21:
- Managed security services £
- Cyber Essentials Certification £
- Hosting costs for Swift £
- Support costs for Swift in year 20/21 £
- Support costs for Swift for future years £
- Other (please clarify) £

Yours sincerely,

Steve Hall

Information Governance, Central Bedfordshire Council

Dear Mr Hall
 
Thank you for your email below.  I have forwarded your questions to the
service and will update you when I receive their response.

Kind Regards
Joanne Mulliner
Freedom of Information Officer
[Central Bedfordshire Council request email]

--------------------------------------------------------------------------

Dear Ms Mulliner,

Thank you for this response, reproduced below:

"In FY 2018/19 the council paid OLM £104k

In FY 2019/20 the council paid OLM £409k

Q1. What was the 2018/19 payment for?

A1. In 2018/19 spend was £307,747. This covers Managed Security Services,
the Adult social care application, Swift, and PSN compliance project work

Q2. What was the 2019/20 payment for?

A2. In 2019/20 spend was £503,509. This covers Managed Security Services,
the Adult social care application and hosting, Swift, and Cyber Essentials
Certification.

Q3. Why did the payment increase almost fourfold in 2019/20?

A3. The figures above have been obtained using Supplier ID 131948, a
column on the published data reports however the Supplier Name appears as
'OLM SYSTEMS LTD T/A HYTEC INFO' or 'HYTEC INFO'. There is a further
discrepancy between the amounts due to a duplication error on the
published data report, which is currently being rectified.

Answers to Q1 & Q2 exclude these duplicates.

The differences between the amounts to Q1 & Q2 are due to the hosting cost
for Swift, implemented in 19/20 and pre-payments for 20/21."

This still leaves a number of questions, however. Half a million pounds is
an enormous sum to pay for a social care system - way outside national
norms. Could you break this down for each year into the following
categories please:

2019/20:

- Managed security services £

- PSN compliance work £

- Hosting costs for Swift £

- Support costs for Swift £

- Other (please clarify) £

2020/21:

- Managed security services £

- Cyber Essentials Certification £

- Hosting costs for Swift £

- Support costs for Swift in year 20/21 £

- Support costs for Swift for future years £

- Other (please clarify) £

Yours sincerely,

Steve Hall

show quoted sections

FOI and Data Protection Request, Central Bedfordshire Council

1 Attachment

Dear Mr Hall

 

To clarify:

The cost relating to 18/19 is £307,747

The cost relating to 19/20 is £396,432

Payments made in 19/20, however relate to 20/21 are £107,078

 

Hosting costs for Swift commenced for 19/20.

 

 

Breakdown for costs for 19/20 and 20/21 to date:

 

 

Kind Regards

Joanne Mulliner

Freedom of Information Officer

Information Technology

 

Central Bedfordshire Council Priory House, Monks Walk, Chicksands,
Shefford, Bedfordshire, SG17 5TQ

Direct Dial: 0300 300 4179  |  Internal: 74179  |  [mobile number] |

Find us
online at [1]www.centralbedfordshire.gov.uk, [2]Twitter, [3]Facebook and [4]Instagram

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Central Bedfordshire -  A great place to live and work –
[5]www.centralbedfordshire.gov.uk

show quoted sections

Dear FOI and Data Protection Request,

Thank you - but I think your response is missing some information? Could you review it please?

Yours sincerely,

Steve Hall

Information Governance, Central Bedfordshire Council

Dear Mr Hall
 
Can you please tell me what information you think is missing to enable me
to ask the service to check again?
 
Kind Regards
Joanne Mulliner
Freedom of Information Officer
[Central Bedfordshire Council request email]

--------------------------------------------------------------------------

Dear FOI and Data Protection Request,

Thank you - but I think your response is missing some information? Could
you review it please?

Yours sincerely,

Steve Hall

show quoted sections

Dear Information Governance,

The missing information is as follows:

Could you break this down for each year into the following
categories please:

2019/20:

- Managed security services £

- PSN compliance work £

- Hosting costs for Swift £

- Support costs for Swift £

- Other (please clarify) £

2020/21:

- Managed security services £

- Cyber Essentials Certification £

- Hosting costs for Swift £

- Support costs for Swift in year 20/21 £

- Support costs for Swift for future years £

- Other (please clarify) £

Yours sincerely,

Steve Hall

Information Governance, Central Bedfordshire Council

Dear Mr Hall
 
Thank you for your clarification below.  I will ask the business to review
this and will update you when I receive their response.

Kind Regards
Joanne Mulliner
Freedom of Information Officer
[Central Bedfordshire Council request email]

--------------------------------------------------------------------------

Dear Information Governance,

The missing information is as follows:

Could you break this down for each year into the following

categories please:

2019/20:

- Managed security services £

- PSN compliance work £

- Hosting costs for Swift £

- Support costs for Swift £

- Other (please clarify) £

2020/21:

- Managed security services £

- Cyber Essentials Certification £

- Hosting costs for Swift £

- Support costs for Swift in year 20/21 £

- Support costs for Swift for future years £

- Other (please clarify) £

Yours sincerely,

Steve Hall

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Steve Hall please sign in and let everyone know.